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Customer service fun: handing out cash

It’s great handing out cash to winners in from Saturday’s $33 million lottery. Even though we didn’t sell a 1st division prize, we have been visited the last two days by many happy customers collecting anything from $25 to $2,000. I like it when you get to tell someone they have a prize when they thought they had missed out. The reactions are precious. These connections are more than transactions. They are special shared moments many of us think of once the day is over, they’re part of what small business is about.

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Customer Service

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