I travel a lot and experience all manner of service levels in airport newsagencies. Most of the times at the Newslink counter you can watch as they tick off the required steps of a sale in their head. No emotion, no genuine engagement. Today at Newslink is Townsville I encountered exceptional customer service. It was as if I really mattered to their business. My only disappointment is that I have to travel so far from the major airports to get such great customer service.