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Free DVDs and grumpy customers

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The Age and the Herald Sun each have free DVDs with the newspaper today – shows from the 2008 line-up for the nine and ten networks respectively. Each is a good promotion – a perfect newspaper tie-in.  My only beef is the grumpy customers who have their newspaper home delivered and come in to claim their free DVD.  Two in ten try and push ahead of others and demand the DVD as a right.  It’s a challenge some days.

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  1. Alex C

    I get the paper delivered and use to ring the responsible newsagent if there were any DVDs still available (only wanted one). All that was elicited was a ‘very’ grumpy response.

    Now, I just contact Fairfax directly who are more than happy to mail a DVD. It’s so much easier…

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  2. Jeff

    Mark, newspapers need to know that everytime they do a DVD giveaway (or any other giveaway for that matter) that they don’t send enough DVDs to newsagents meaning that they’ll sell out within hours of opening & also angry customers (especially home delivery customers) who can’t get their DVD due to lack of stock.

    I agree with Alex C, I email News Limited & Fairfax who are more than happy to mail a DVD.

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  3. Luke

    Both comments are valid however you seem to be blaming the wrong people, Both fairfax and News ltd delibrattely undersupply all newsagents DVD to save money, sure they are happy to send them out to customers and make out that it a newsagents fault but how is a newsagent supposed to get extra copies of the DVD at 10am on a sunday. I recieve 240 copies of the sunday mail yet only recieved 40 DVD’s.

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  4. mark

    Fairfax and News in Melbourne are good with scale out of these things in my experience. It is rare now that we run out. When we had the run we rarely ran out. Since we sold the run it has to do with our supplying newsagent – we always have good stock.

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