We stopped offering the Western Union money transfer service in August. While I was concerned that we would have to recommend the government owned Post Office opposite, the benefits of ceasing the service were too great.
It seems that Australia Post has reached the same conclusion as us, they are no longer offering the Western Union service. I am not sure if this applies in other Government owned Post Offices.
For us the decision was about customer service. There was a conflict between the Western Union service and customer flow for the rest of the business. as we had evolved, Western Union became incompatible.
I figured Australia Post would keep Western Union because their customers are used to long lines and slow transactions.
Hate the long queues, hope trim other services and get back to what they are there for. 20 mins to buy a stamp or post a parcel.
According to info at our LPO (coumputer screen) AP still offering the Western Union service it must be a local thing
Aust Post still offers the transfer service (quote from their website): “The Western Union Money Transfer service is available at over 3,200 participating Australia Post outlets”.
What has changed is that they no longer offer Weston Union money orders (the physical chq like item that you send overseas).
They certainly do not offer it from their government owned outlet at Forest Hill. This stopped just after we stopped.