It is disappointing to have suppliers charge a freight fee to ship backordered stock when the initial order was above their minimum order requirements to qualify for free delivery. I have seen this from a couple of suppliers recently. It’s policy they say. Yes, as is my policy to not deal with them again.
Suppliers who find themselves out of stock when they go to fulfil an order they solicited from you need to take responsibility for this and not charge a penalty for their supply problem.
Technology today should give reps on the road visibility of current, not an estimated but real, stock availability so that I cannot order something which is out of stock or likely to be out of stock when they process the order.
please name them so we can be aware…..
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we don’t take back order .
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we had a supplier that decided to send a back order that was made months in advance a few days before xmass and didn’t apreciate it when we simply refused to take the stock (which didn’t work because it is still on the shelf ). a few days before xmass what chance do you have a making the sales that you planned for that stock
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