And a large part of the CommBank Eftpos and ATM system had been out most of the day.
No comment from CommBank yet … and their merchant helpdesk number looks to either be engaged or disconnected.
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Shayne
Same here Jarryd, out of frustration I went around to the CBA branch to find out what was going on – they know nothing only that there is a problem. Many lost sales today due to lack of eftpos. Not happy Jan!
Not impressive service from the CommBank. My understanding is that they are the largest EFTPOS provider in the country. When their entire network went down and they could not provide an ETA on a resolution they should have had their call centre number diverted to a specialised line with a pre-recorded message at least informing merchants of what was happening.
As it was I ended up confirming the outage from the one and only news report found through Google News. It was interesting though that the news report had received their info from none other than their arch nemesis … Twitter … which had been lit up with tweets all day!
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Luke
It may seem over the top but we run two separate eftpos systems using different channels ie one uses the mobilephone channel and the other uses broadband.
It costs an extra $40 per month but we have never had to refuse a sale because the eftpos is down. I write it off as insurance for my business esp during peak xmas times.
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Michael
Anyone know if phone recharge is back up yet? Our’s isn’t here.
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Michael
Don’t worry. “Someone’s” big feet knocked a network cable out of the computer causing the problem. All good now.
And a large part of the CommBank Eftpos and ATM system had been out most of the day.
No comment from CommBank yet … and their merchant helpdesk number looks to either be engaged or disconnected.
Same here Jarryd, out of frustration I went around to the CBA branch to find out what was going on – they know nothing only that there is a problem. Many lost sales today due to lack of eftpos. Not happy Jan!
Not impressive service from the CommBank. My understanding is that they are the largest EFTPOS provider in the country. When their entire network went down and they could not provide an ETA on a resolution they should have had their call centre number diverted to a specialised line with a pre-recorded message at least informing merchants of what was happening.
As it was I ended up confirming the outage from the one and only news report found through Google News. It was interesting though that the news report had received their info from none other than their arch nemesis … Twitter … which had been lit up with tweets all day!
It may seem over the top but we run two separate eftpos systems using different channels ie one uses the mobilephone channel and the other uses broadband.
It costs an extra $40 per month but we have never had to refuse a sale because the eftpos is down. I write it off as insurance for my business esp during peak xmas times.
Anyone know if phone recharge is back up yet? Our’s isn’t here.
Don’t worry. “Someone’s” big feet knocked a network cable out of the computer causing the problem. All good now.
My understanding is that it was not a communications problem but one with the actual CommBank servers after they tried performing a security upgrade.
Most stores using an argent connection have a dial-up backup in place.