Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Ah technology

Mark Fletcher
August 30th, 2010 · 7 Comments

The Connect website is down.  A power disruption is affecting Touch (Tafmo) and this is impacting their phone system.


Category: Newsagency challenges

7 responses so far ↓

  • 1 Jarryd Moore // Aug 30, 2010 at 4:37 PM

    And a large part of the CommBank Eftpos and ATM system had been out most of the day.

    No comment from CommBank yet … and their merchant helpdesk number looks to either be engaged or disconnected.


  • 2 Shayne // Aug 30, 2010 at 4:59 PM

    Same here Jarryd, out of frustration I went around to the CBA branch to find out what was going on – they know nothing only that there is a problem. Many lost sales today due to lack of eftpos. Not happy Jan!


  • 3 Jarryd Moore // Aug 30, 2010 at 6:00 PM

    Not impressive service from the CommBank. My understanding is that they are the largest EFTPOS provider in the country. When their entire network went down and they could not provide an ETA on a resolution they should have had their call centre number diverted to a specialised line with a pre-recorded message at least informing merchants of what was happening.

    As it was I ended up confirming the outage from the one and only news report found through Google News. It was interesting though that the news report had received their info from none other than their arch nemesis … Twitter … which had been lit up with tweets all day!


  • 4 Luke // Aug 31, 2010 at 6:29 AM

    It may seem over the top but we run two separate eftpos systems using different channels ie one uses the mobilephone channel and the other uses broadband.
    It costs an extra $40 per month but we have never had to refuse a sale because the eftpos is down. I write it off as insurance for my business esp during peak xmas times.


  • 5 Michael // Aug 31, 2010 at 8:41 AM

    Anyone know if phone recharge is back up yet? Our’s isn’t here.


  • 6 Michael // Aug 31, 2010 at 9:08 AM

    Don’t worry. “Someone’s” big feet knocked a network cable out of the computer causing the problem. All good now.


  • 7 Jarryd Moore // Aug 31, 2010 at 9:15 AM

    My understanding is that it was not a communications problem but one with the actual CommBank servers after they tried performing a security upgrade.

    Most stores using an argent connection have a dial-up backup in place.


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