If XchangeIT was serious about providing good customer service to newsagents who are forced to use it, it would be open and providing assistance this week.
Their security device requires access to a key when XchangeIT is installed on a computer, A computer trashed by flood, fire or a major hardware crash will require re-installation. By not being open this week, XchnageIT makes a mockery of the claimed commitment to customer service.
The Help Desk team at my newsagency software company were trying to help a couple of newsagents in dire straits yesterday. They called the XIT help line and expected to at least be directed to a mobile phone. Had they not hung up they would still be listening to the music track not, almost a day later.
Appalling customer service.
xchange it close till early jan 11. i rang them yesterday and music onhold for hours.
We are a POS user and the NDC file that came down line this week for returns was earmarked 2009 instead of 2010. Would have been nice to be able to contact Xchangeit today to sort the problem out. POS found an answer and made a patch to rectify what appears to be NDC mistake.