Hoyts has complained to our movie ticket supplier (C-Direct) about our good sales of their movie tickets. They are apparently unhappy that our sales of discount tickets are reducing their margin. The upshot is that we will no longer be supplied Hoyts tickets. We have been told that Hoyts objects to tickets being sold by newsagents in a centre with a Hoyts cinema.
If this is true, Hoyts should have allowed for this when they decided to agree to sell discount tickets outside of their own box offices. To allow us to promote and grow ticket sales and then take the product away is poor form.
I’d be interested to know if other newsagents, particularly those supplied by C-Direct, are affected by this.
We are letting our customers know that this is a Hoyts decision, to deny our customers the opportunity of conveniently saving money on tickets. This move by Hoyts is sure to damage their brand.
Way to go Hoyts.
We have had many customers tell us that the reason they were buying their tickets from us was because we were so much cheaper and entertaining children during holidays is so expensive. Compare our (former) prices for 2 adult tickets and 2 children tickets of $47 to Hoyts box office 2 adult and 2 children tickets of $66, the difference is a lot of money! Shouldn’t Hoyts just be happy that they have bums on seats? I am sure that they would make the extra money up at the candy bar where the price of a large drink is enough to feed a family in a third world country for a week! I think that this is very disappointing Hoyts!
We have also had an issue this week with Hoyts gift cards sold through Blackhawk. Had one customer tell us that the hoyts cinema they went to does not accept gift cards. This is despite the T & C stating they are redeemable anywhere.
And yet a certain newspaper publisher side with the likes of Big W to sell newspapers direct, even next door to a newsagent.
Squeaky wheel syndrome still wins.
Mark, they can’t stop you selling them though, the product source may have to be found elsewhere….but thats not the point, is it.