The latest part in the Hello Kitty partwork series arrived in-store yesterday and the plates in a whole box at one of my newsagencies were smashed – as shown in the photo. What a waste of money and time.
Somewhere in the supply chain this stock is getting damaged and we are carrying part of the cost for this. Most frustrating.
We are contemplating pulling the plug on Hello Kitty given the extraordinary failure rate of stock to arrive in a merchantable form.
i love that most deliveries are thrown from the back of the truck to the pavement…. it is only by the grace of God that more partworks are not broken….
i had a fighter plane partworks arrive broken, one of 2 putaways that i recieve) and now that i have early returned the broken one, i am only reciveing one unit. and have to go onto back order to fill the other putaway request.
Peter it’s nuts, causing frustration all round. Enough for us to cancel this part series.
Many years ago I watched as a delivery driver dropped boxes of stock about 4 feet from his truck to the ground. We had gifts in our store and these boxes contained dinner sets, we magaged to put together 1 full set out of 8 delivered but got a credit for the lot. Some people don’t care and don’t deserve their job.
this is a disaster part work, #1 briliant sales due to the price but from then on not a sale just a lot of returns ,so not a sent to be made here once you factor in the returns
This has been an issue (on and off) ever since Network and Gotch contracted their transport to a new organisation several years ago. Some sub-contact drivers just don’t care – its about time and money only. Safe delivery has no importance at all. If you saw how they jumble (rather than stack)the bundles in their vans, walk over (meaning tread on) the stock inside their vans and toss the stock out of their vans at the delivery address, its no wonder Part Works are regularly damaged!!