Fairfax has advised some newsagents of production problems at Chullora today, suggesting four or more hour delays. The Sydney Morning Herald is not expected to reach many regional areas from what I’ve heard.
Fairfax has advised some newsagents of production problems at Chullora today, suggesting four or more hour delays. The Sydney Morning Herald is not expected to reach many regional areas from what I’ve heard.
Bloody Fairfax, can’t even tell me if we will get them, running four hours late but cannot give a commitment if we will recieve them today along with the Fin Rev and Internation Express.
I have lost 4 subs in the last 2 weeks and i am not happy?
About 2.5 hours late to me in metro Sydney. It must be Tuesday?
Running very late here in Newcastle 2.
None again in Southern HIghlands and we are less than 90 mins from Sydney.
No Fairfax papers in the ACT (7.45)
Made it to Cootamundra at 0535.
Jenny I think they are not delivering to some areas it is on the Connect
Still no papers.
If we can only deliver some of the papers – it is right that we can not return the rest and will be charged for them? Not sure that is in the contract though.
If we can only deliver some of the papers – it is right that we can not return the rest and will be charged for them? Not sure that is in the contract though. Any ideas anyone?
I am writing to NANA to ask them to take up the issue of compensation for non delivery of papers. Our wages and delivery costs remain the same but no income from Fairfax papers. This is the 4th time in the last three weeks we have had no fairfax papers. Customers are giving up coming in due to the unreliability of papers. The long term damage to our business is real. The costs of constantly having to explain to subscribers and sub-agents is unacceptable.
Our papers come on a shared truck (Nationwide and Fairfax) and if there is a problem the truck driver is told to leave.
We would rather he waited till whenever – late papers are better than no papers but it is not up to us.
It is not only the huge headache it causes our staff and subs that matter, we have a lot of elderly customers in retirement villages and nursing homes, and the daily paper is a big deal to them.
Shayne I have heard that Fairfax have been approached by the ANF about late fees and they said they have no money to even think about it
i made the mistake of suggesting the Australian to a customer who called about their non delivery, she was insulted that i suggested it.
from a retail/distribution newsagent point of view, NewsLtd is fantastic, SMS notification with print problems, trialing T2020. they are looking to the future, and fairfax will just follow.
To be fair, you can ring the Fairfax newsagent information line to see if there are problems. I rang at 3.00am when the alarm went off and they were reporting a delay of at least 100 minutes then, so I went back to bed for an hour and a bit. But it is still frustrating!
Yes. Ring and go to sleep if you are by yourself. We have drivers “sitting” around waiting or we can go out first for News Ltd papers then second round for Fairfax papers. However, we will never able to recover the extra operating cost for the day. Most of us would be running home delivery at a lost already.
Fair point Robert.
Robert, that is one of the main points, lost wages, time plus retail sales. I will not do a second run as Fairfax do not compensate me for that to happen plus the $$ it ends up costing your business for a second delivery.
Fairfax also do not compensate for abuse from some of their dunderhead subscribers who blame the poor old newsagent for any delivery problems. Afterall i am not Fairfax’s call centre.
By the way we got the SMH at 10am
We are having some fun using our Interactive Patch on the counter to tell some of our customers why they didn’t receive the SMH again.
A laugh helps our headaches and hopefully we’ll recoup some lost money in extra sales.
I believe that this is not a decision that Fairfax would condone or appreciate. In fact I consider it is a Union based campaign to slow supply and disrupt production in both Melbourne and Sydney in response to the terminations of late. Fairfax is a 100% Unuion based production here in Melbourne and they are the mob who are causing our problems.
Why would they care. At 9.00am they are tucked up in their little beds asleep.
SMH, telegraph and everything else, about 10.00am. Deleveries done by about 12 noon. gee what a wondeful day.
Part of the T2020 negotiations should be about remuneration or penalty fees for the late arrival of newspapers to the distribution point.
Newsagents are quite easily found to be in breach of contracts by Publisher’s.
Why are publisher’s not accountable for late deliveries or overweight newspapers?
There’s a lot of unreported industrial action going on at Fairfax. Work to rules, go slows, machine damage etc. These people are very uncertain about their jobs and it’s their immature and self absorbed way of expressing their frustration.
Good Morning those newsagency waiting for Fairfax papers again.
3 to 4 hours late
Must be tuesday, no SMH, Fin or Int Expess, run done alot quicker now time to put up the SMH sorry no delivery sign. Told it is an IT issue, interesting must have be one of their prepared excusses, but they are fast running out of them.
Tuesday again – already the phone is ringing, as the delivery car goes “straight past my house”.
What is it with you, Fairfax????
Just another day to take the phone off the hook, to avoid the abuse of customers.
Is it really a ploy to encourage more on line readers??
Quite a shambles again today. 2.5 hours late and of the 8 bulk received, 5 are for different Metro regions, so either have no Domain real estate section, or the wrong region. It’s a lucky dip for delivery customers as to which one they got!! I am beginning to dread Tuesday!!