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Check your policy on refunds for sale items

The ACCC took to twitter yesterday to remind consumers of their rights in relation to items purchased when on sale. Their tweet linked to the ACCC website where consumer rights are explained. Newsagents ought to read this. Included is this important information about consumer rights to a refund for items purchased during a sale.

It is against the law for businesses to tell you or show signs stating that they do not give refunds under any circumstances, including for gifts and during sales.

Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired.

I have seen signs stating no refund for sale items in many retail businesses including major retailers. As the ACCC states, these signs are against the law.

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Newsagency management

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