For at least three hours this week stand at or near the entrance of your business and say hello to all who enter and thank people as they leave. Choose the busiest three hours.
Look for insights you might otherwise have missed had you not done this. Hopefully, these insights help you run a better business.
While this tip is aimed at the owners of the business, any team member acting as a greeter will reduce the opportunity for theft and increase the level of personal service provided shoppers and, thought this, overall revenue.
Customers may not want o wait while I run around from behind the counter say hello run back serve them run back thank them as they leave. Not all of us have the luxury of employing enough staff to free us from the counter.
I have to say when I go into a business like Bunning’s that has someone stationed at the door purely to welcome you I hate it. 100% cringeworthy.
As I race around the store I never pass a customer without asking if they need any help. Often by the time I have finished with customer I have to go back to the office and start my march down the shop again so I can remember what I was doing.
Paco Underhill – look him up, read his stuff if you havent already – very interesting research on the power of Hello in retail.
who doesn’t say hello and if not why not ?
surely we don’t need to be told too
My suggestion is about more than saying hello.