Newsagents across Australia have been hit again by faults with the Telstra network. Retailers are affected where they run the business through a server located outside the business. They are also affected when EFTPOS terminals do not have phone line access.
I know of one business that had no EFTPOS for five days. They spent countless hours on the phone to Telstra only to receive different advice each time, none of it satisfactory.
The experience is a reminder of the importance of having appropriate contingencies in place so the business can continue to trade should the primary network be down.
Telstra ought to be on the front foot regarding compensation. Free data is not the answer here as many small business retailers I have spoken with have lost money through the register, money many will not get back unless Telstra pays compensation.
I had one last week ,however it wasnt telstras fault as someone had opened one of their pits and used it as a fire pit .Had the whole day offline until 4 in the afternoon .So instead of an average 2500 lotto I was able to sell around 200 .Not telstras fault so who do I chase for compensation.
Sadly pat, you wear ALL THE RISK.