Westfield, bless their heart, has removed the ability for us to discard old spinners in the rubbish / recycling area of the large shopping centre in another cost cutting move taking away serves previously available to tenants. Rant over.
At the weekend we found ourselves with a spinner we no longer needed and so placed it at the front of the shop with a Free to a good home sign. Sure enough, our trash became another person’s treasure in quick time
It is easy to get side-tracked by obstacles that change what we can or can’t do in our businesses. There can be a comfort drawn from being angry about something we think is not your fault or outside our control to address.
More often than not in these situations of anger and frustration there are solutions if we look at the situation confronting us differently.
I have been talking with many different small business retailers over the last few weeks at workshops about social media and e-commerce and at these sessions I have talked with small business owners who only see barriers. They see them as that, a barrier. The alternative is to see the opportunity, the road over, under, around or through. Yes, I appreciate that may sound easier said than down. However, every barrier has an alternative.
I am guilty of this. The Westfield policy change re spinners being dumped happened months ago. It frustrated are and still frustrates me. However, trying this alternative has eliminated it as an issue – unless I prefer to be drawn to remaining frustrated at Westfield. But there is no sense in that, no business value from that.
If only I had thought of a lateral solution when Westfield changed their policy.
I was talking with a small business retailer yesterday about a challenge in their business that had them stopped in their tracks. Every suggestion would not work for one reason or another. many suggestions were put. Every one of the rejected. It was like they did not want the issue to be addressed, like they preferred to have the challenge remain in front of them. It was like the challenge put them in a place of comfort.
It is hard work to think through, around or over a problem. You have to choose to think this way, to think beyond the problem. It is important your happy place is with the challenge or problem gone. Otherwise you get into an unhealthy mental health funk that can be personally harmful and harmful for the business and everyone served by the business.