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Make sure you are ready to properly handle credit card surcharges from tomorrow

Click here to access a good Q&A from the ACCC.

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Newsagency management

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  1. John

    Mark,
    How do we incorporate the TYRO charges each month. They are a cost of taking eftpos.

    1 likes

  2. Mark Fletcher

    It is easy to automate this – on your Tyro terminal or through your POS software.

    1 likes

  3. Colin

    Am now treating surcharges as a necessary business cost. We flirted with surcharges but gave them up as unworkable. Highlighted by $10 limit challenged one day by 3 successive customers.

    1st had winnings of $80 on lottery, reinvested $70 and with 2 magazines had $7 to pay. I let the card go through.

    2nd had several newsapapers,a magazine and a pen. Customer wanted to pay cash but only had $20 and asked to top up with $6 on card. I let the card go through.

    3rd had witnessed the first 2 and approached with 2 greetings cards costing $9 with credit card in hand. This person also happened to be one of our most regular and biggest spenders. I let the card go through.

    Sure it irks me when someone pays for a $1.60 paper with a card. We now smile and say of course. In the bigger picture, it ain’t worth discussing.

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