Australian Newsagency Blog

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XchangeIT and Gotch too late with title price change information

Mark Fletcher
December 18th, 2017 · 12 Comments

Disregard for newsagents and the software companies that serve them was on show today with the late announcement by XchangeIT and Gotch this morning of price changes affecting magazines that has been on sale for several hours.

For businesses that bemoan poor tech compliance by newsagents they set a poor example. Their late notice caused stress for some newsagents.

Title Woman’s Day Woman’s Day Woman’s Day Woman’s Day
Issue Description 18 December 1 January 8 January 15 January
Title Code 91135/14236 91135/14236 91135/14236 91135/14236
Issue Code 2140 2150 2160 2170
On Sale Mon – 11/12/17 Mon – 18/12/17 Thu – 28/12/17 Mon – 08/01/18
Cover Price $4.50 $4.99 $4.99 $4.50
Title New Idea New Idea New Idea New Idea
Issue Description 18 December 1 January 8 January 15 January
Title Code 12781 12781 12781 12781
Issue Code 8800 8810 8820 8830
On Sale Mon – 11/12/17 Mon – 18/12/17 Thu – 28/12/17 Mon – 08/01/18
Cover Price $4.50 $4.99 $4.99 $4.50
Title TV Week TV Week TV Week TV Week
Issue Description 16 December 30 December 6 January 19 January
Title Code 91400/91401 91400/91401 91400/91401 91400/91401
Issue Code 2140 2150 2160 2170
On Sale Mon – 11/12/17 Mon – 18/12/17 Thu – 28/12/17 Mon – 08/01/18
Cover Price $4.99 $5.99 $4.99 $4.99
Title NW NW NW NW
Issue Description 11 December 1 January 8 January 15 January
Title Code 91961 91961 91961 91961
Issue Code 2090 2100 2110 2120
On Sale Mon – 11/12/17 Mon – 18/12/17 Thu – 28/12/17 Mon – 08/01/18
WA/FNQ On Sale Thu – 14/12/17 Thu – 21/12/17 Thu – 28/12/17 Thu – 11/01/18
Cover Price $5.20 $5.20 $5.20 $5.20
Title OK OK OK OK
Issue Description 1 January 8 January 15 January 22 January
Title Code 91039 91039 91039 91039
Issue Code 2050 2060 2070 2080
On Sale Thu – 14/12/17 Thu – 28/12/17 Thu – 04/01/18 Thu – 11/01/18
SA/FNQ/TAS On Sale Mon – 18/12/17 Thu – 28/12/17 Mon – 08/01/18 Mon – 15/01/18
Cover Price $4.99 $4.99 $4.99 $4.99
Title Who Who Who Who
Issue Description 18 December 25 December 8 January 15 January
Title Code 88844 88844 88844 88844
Issue Code 7690 7700 7710 7720
On Sale Thu – 14/12/17 Thu – 21/12/17 Thu – 04/01/18 Thu – 11/01/18
WA/SA On Sale Mon – 18/12/17 Thu – 28/12/17 Mon – 08/01/18 Mon – 15/01/18
Cover Price $4.99 $4.99 $4.99 $4.99

 

16 likes

Category: Ethics · Newsagency management

12 responses so far ↓

  • 1 Steve // Dec 18, 2017 at 2:07 PM

    Happens every Xmas with the ‘bumper’ issues. Annoying for newsagents who manually handle magazines but as the XchangeIT file was correct I cant actually see how it negatively impacts software companies or newsagents who use them. Unless theres something I’m missing?

    1 likes

  • 2 Mark Fletcher // Dec 18, 2017 at 4:23 PM

    Steve there was a time they would provide the data early so all could be prepared. Not this year.

    0 likes

  • 3 Steve // Dec 18, 2017 at 5:46 PM

    It’s becoming epidemic, a consequence of cutting staff to the bone would be my guess.
    The West Australian raised their price to $1.70 from Monday 4/12/17, in the years before the notification would be weeks in advance. This time it was emailed out on the Wednesday before.

    0 likes

  • 4 Mark Fletcher // Dec 18, 2017 at 8:15 PM

    Steve I think you are right about staff cutting. The result will be further falling sales and less attention from retailers. The issue for the software companies is the calls from newsagents who don’t get the XchangeIT file or who, for a local reason, have an issue.

    There was a time software companies were told in advance as they are the front line on issues like this. Newsagents called this morning long before XchangeIT was open.

    0 likes

  • 5 Colin // Dec 18, 2017 at 10:03 PM

    Agree with Steve, what is the issue, the XchangeIT file worked fine.

    And the notion that sales falls are the consequence of headcount cuts is ludicrous. GG sales through EXISTING newsagencies are falling 10-15% pa and 10% of newsagencies closed last year. GG is facing 25% year on year falling volumes. GG will continue to drastically cutting costs to survive.

    WAKE UP !!

    1 likes

  • 6 Mark Fletcher // Dec 18, 2017 at 10:09 PM

    Colin you raise the notion of headcount and sales being connected.

    As for the impact on software companies, a few hours sitting in on the Tower help desk listening to first responder calls we get would provide you the answer.

    0 likes

  • 7 Murray // Dec 19, 2017 at 6:13 AM

    email was sent out on the 15th. Fake news

    1 likes

  • 8 Mark Fletcher // Dec 19, 2017 at 6:45 AM

    Fake news was coined by someone who published it. sadly, it is now used by others without evidence. This is not fake news.

    Nothing was sent to the software companies, those that take the majority of calls from newsagents with questions about implementation of things like this. This is the point of my post.

    0 likes

  • 9 Colin, Malvern SA // Dec 19, 2017 at 7:37 AM

    Mark,

    I raised it? See your opening line in comment 4.

    I made no comment on software companies.

    0 likes

  • 10 Mark Fletcher // Dec 19, 2017 at 7:42 AM

    Okay, I thought you meant something else. Yes, staff just will mean poorer service too newsagents. Poorer service of newsagents will mean newsagents reduce commitment to the category. This will affect sales, in my opinion.

    0 likes

  • 11 Murray // Dec 19, 2017 at 8:31 AM

    Why would software companies need to know ? the data comes through xchangeit and went through correctly. Cant see what the issue is to be honest. Sounds like you are trying to create a problem that doesnt exist , so the way i see it is its FAKE NEWS

    0 likes

  • 12 Mark Fletcher // Dec 19, 2017 at 8:38 AM

    Murray, for years software companies have been told advance because they get the calls beyond XchangeIT or Gotch if there are any issues. While you may be tech skilled, plenty are not so they reach for the phone with even the simplest query. XIT and Gotch know that, hence the commitment over the years to ensure the software company help desk team members have prior knowledge. It’s called customer service. Spend a day on a help desk and see for yourself the queries.

    By all means believe in your fake news. No one can force you to accept the facts.

    4 likes

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