Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

SHOCK: The high cost of self-service checkout theft

Mark Fletcher
April 16th, 2019 · No Comments

The New Daily has the story: theft is estimated to cost Australian retailers $4.5 billion a year.

Self service has not been quite the gain the big retailers expected. Wow.

Retail is about customer service. Good customer service is a human-based function.

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Category: Customer Service

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