Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Urgent Touch Networks Support Bulletin

Mark Fletcher
August 15th, 2019 · No Comments

There is a problem affecting all AfterpayTouch customers, regardless of what POS system they use. It is apparently an issue between Visual Basic and Windows. The Touch software is written in Visual Basic.

Touch is un-commissioned when attempting to sell vouchers. It seems to have occurred after the latest round of Windows updates.

The Tower help desk has received more than 30 calls so far. We have been in contact with Touch and are awaiting an update from them.

For Tower Systems customers please keep an eye on our private Facebook group and your email for an update once we have heard from Touch. We anticipate they will release an update to address the issue.

If you run any other software written in Visual Basic this may be affected. Note: the Tower newsagency software is not written in Visual Basic.

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Category: Newsagency management

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