The customer service from the team at Afterpay Touch over the last week has been dreadful. While they fell victim to problems caused by updates to windows by Microsoft, the communication from Touch has been slow coming and inadequate in content. This has pushed newsagents to others for help that should have come from the company itself.
Like so many big suppliers to our channel, Afterpay Touch has not provided care small business retailers as it should.
I never entertained Afterpay and the like. If customer’s cant afford to pay with cash or credit card they shouldn’t be buying. Its an unsustainable business. Its also an inefficient payment system.
Mark I am not supported for the old touch by tower yet I have just being convinced by tower to put on Afterpay touch instead of touch as you no longer support touch.