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The Walmart approach to change in retail

Mark Fletcher
November 22nd, 2019 · No Comments

CNBC published a fascinating story yesterday about US retail giant Walmart.

Walmart CEO Doug McMillon: ‘We could go away at any minute’

Walmart is constantly evolving to avoid dying off, as plenty of other retailers have, according to the company’s chief executive officer.

“Walmart is not arrogant,” CEO Doug McMillon said at CNBC’s Evolve Summit in Los Angeles on Tuesday morning. “We could go away at any minute. I think most of us act that way every day. If you’re not willing to fail — and we are failing at some things — you’re going to go away.”

McMillon went on to say that, at Walmart, “everything is open to change.”

“Retailers come and go,” McMillon said. “It’s really simple: If you’re not meeting the wants and needs of the customer, you’re done. There’s not a lot of loyalty here.”

There is plenty here that relates to our channel.

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Category: retail

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