Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

GNS update on COVID-19

Mark Fletcher
March 19th, 2020 · No Comments

Here is a statement from GNS regarding COVID-19:

Dear Customers,

I wanted to take the time to write and let you know where GNS is at given the rapidly evolving COVID-19 situation and how we are looking after our people and you, our customers.

GNS remains open for business, and both product supply and deliveries are running smoothly.  However we are taking extra precautions in order to help protect our team, our customers and the wider Australian community.

Changes to warehouse operations

One of the initiatives we are implementing is the temporary suspension of the ability for customers to pick up goods from our warehouses.  We’ve done this to protect our customers and warehouse team and to help ensure that we can continue to offer uninterrupted delivery to all of our customers across the country.

Pick-up orders received prior to 2pm today will be available for pickup tomorrow, but must be collected by close of business tomorrow.

New pick-up orders thereafter will no longer be possible until further notice, and any orders placed as such will be treated as a delivery order.

Suspension of open days and in-warehouse shopping

For similar reasons, we have also suspended all GNS customer open days and the ability to shop/browse in-warehouse, effective immediately.  We hope to be able to resume these in the future, as the health situation allows.

Changes to sales team call cycles

Our field sales team will now be working remotely rather than making face-to-face calls on the road, moving to primarily telephone and email contact with customers.  Your usual state customer service team, account manager and state GM will all be available by phone, email and video conference to support you as needed.

Update on high demand categories

We have experienced unprecedented demand for hygiene-related products and are endeavouring to source product from suppliers to meet this demand and fulfill existing backorders.  Under our terms and conditions backorders are firm so, please, if you no longer require items on backorder please let us know as soon as possible.

We’ll keep you updated with any major changes if and when they occur, but in the meantime, thank you for your continued support during these difficult times.


Category: Newsagency challenges

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