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Lotterywest. moves to life after Covid

Mark Fletcher
February 24th, 2021 · No Comments

Lotterywest has advised retailers of the ending of Covid related arrangements:


In March 2020, temporary measures were put in place to protect retailers and players when the COVID-19 pandemic commenced and the emergency period began. These measures included more flexibility with prize claims and suspending retailer service and terminal fees, as part of the State Government’s WA Recovery Plan.

The COVID-19 emergency period will end as of close of business Monday 15 March 2021 and the following will occur:

Reinstatement of service and terminal fees
The 12-month suspension of your service and terminal fees will end and your weekly service fee (0.5% on all games except Cash 3, Super66 and Scratch’n’Win) will be reinstated. We’ve also conducted our annual review of retailer fees and as a result your terminal fee will reduce to $33.00 (including GST) from $38.50.

Please check your RCTI for the amount due in time for the sweep on Wednesday 17 March 2021. The fees will be reflected in your RCTI for period 11 and we’ll give you several reminders before this occurs.

Prize claim extension ending
The prize claim extension for players end and all tickets purchased after this date will have the standard 12-month period to claim any prizes. The option to email Lotterywest to claim a prize will also no longer be available.

Please remove your ‘Claiming your prize’ ticket checker card and combo stand insert from draw close on Monday 15 March 2021.

See the flyer on Retail Link on what tickets are still eligible for the prize claim extension.

Here’s how we’ve supported you and the WA community through the emergency period


If you have any questions please contact Customer Services on 133 777 or chat to your Retail Relationship Officer.

Kind regards



Category: Lotteries

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