Tyro continues a pattern of clear and timely communication with its retail partners about the terminal outage in January and, in particular, the support package it offered affected businesses. They have a structured process, which has been pitched to retailers by email:
Further to our earlier emails in February, we wanted to remind you that the registration page for impacted customers of Tyro’s January terminal connectivity issue is still open.
If you have suffered a financial loss and would like to be contacted by us regarding your particular circumstances, please complete the registration process outlined below. Upon completion of this process, we’ll review your particular circumstances and then provide you with options for either proceeding with a simple claim or through case management.
Important: Please complete the registration process even if you previously raised your concerns with us in writing or on the phone.
1. Click here before 31 August 2021 to go to the registration page; and
2. Check the tick box and click the submit button on the registration page before 31 August 2021.
Please note that you will be registering the Merchant ID(s) that Tyro has recorded as having been impacted. This email address is associated with a business owner (or equivalent) user role for those Merchant ID(s).
We will do all we can to expedite our response to you, however this could take up to six weeks following your registration.
For any assistance or questions, please contact our 24/7 Australian-based Customer Support team on 1300 966 639 (select option 0) or email@example.com.
The Tyro Team