Newsagents are experiencing challenges with Terminal Connect via XchangeIT. It started mid morning. The folks at XchangeIT are aware of it, and are working on it.
This is not a newsagency software issue.
5pm update from XchangeIT:
We have just heard back from our hosting company, AC3 regarding the connectivity issues that our Terminal Connect stores were experiencing today. Their engineers identified an issue in one of their Sydney data centres and they sent the following explanation:
“Today, between 11:41am and 2:25pm, AC3 Infrastructure in a Sydney data center experienced network degradation, resulting in intermittent connectivity issues for some client internet traffic.
The issue was identified and investigated by our engineering teams, with service restoration completed at 2:25pm. Services are now operating normally, and we continue to monitor network performance to ensure ongoing stability.
We apologise for any inconvenience caused and appreciate your patience during this incident.”We can see that the Terminal Connect service is normalising, but will continue to monitor it. We have sent an email to all Terminal Connect stores advising that the service has been resolved.
Apologies for the inconvenience this issue caused on a busy Powerball day.