A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark Fletcher

Stationery planagrams sell

planogram_sells.JPGWe are seeing excellent results from each part of our stationery department which has been planagrammed.  Among the best results are those we are achieving around the 3M brands.  Not only does the display look stunning, it is appreciated by our customers – as reflected in sales.  Planagrams are easy to implement and can be done without outside involvement: block vertically, by brand within category.  The goal is to make a bold visual statement and it make shopping easier.

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retail

Goop with the magazines

kzone_goop.JPGThere are some things which should never be distributed with magaiznes – like the tub of green goop with K-Zone magazine which arrived this morning.  While the goop, which looks like alien droppings, lifts off, it is an early morning challenge we’d have been better off without.

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magazines

Losing trust in newspapers

The shame News Limited newspapers brought upon themselves this past week over the Pauline Hanson nude photos not only reflects poorly on their mastheads but on all newspapers.

Consumers rely on newspapers to check the facts.  Newspapers, in criticising new news mediums such as blogs and social media websites, say it is only their rescources which can produce news which consumers can trust.

In publishing the photos last week and spinning the story for seven days, News Limited showed how poor they can be at the job which they say is the point of difference of their medium.

Nude photos of Pauline Hanson taken by a boyfriend decades ago should never have been considered news.  That they were fake demonstrates how far the publisher has strayed from their mission.

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Newspapers

Easter plush delivering excellent sales

fhn_easter_plush2.jpgThe table of Easter plush and related gift items we have located in our card department, at the front of the shop, is achieving excellent results.  Each week is better than the last. Since we do not have a defined gift department as such at our Forest Hill store it is a challenge for us to step in and out of the gift space each season.  The changes made by our team for Easter this year- better location, more integrated with cards and Easter eggs, broader range – are working very well for us.  We restock the table daily.

This is a good news business story which has been simple to make happen.   With greeting cards as our anchor for the seasons, it is easy for newsagents to make Easter and other key seasons count for more than just Mother’s Day. We know our Easter sales from last year and have passing them easily as a goal for this year.

The key in today’s climate, from successful newsagents I talk with, appears to be the decision to do more: more than just cards and eggs for a Easter, more than average gifts for Mother’s Day, more than an average magazine display, more than sales only when everyone else has them, more than being an average newsagent.

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Gifts

Clay Shirky and the future of newspapers

There is a fascinating conversation going on at Clay Shirky’s blog about challenges around newspapers.  It is not a conversation for the feint-hearted.  Clay takes a pragmatic view and rejects the usual reasons we are told that all will be well which newspapers and that we should continue to focus our attention supporting them in our newsagencies.

We need to debate these issues for it is only through this that we, newsagents, can work towards our future.

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Media disruption

Magazine supply needs urgent adjustment

Magazine sales are down across the newsagency channel since the start of the year yet magazine distributors are yet to adjust supply except for major publisher titles with tightly managed print runs.  Given that we are twelve weeks into 2009, I would have thought that the distributors would have had sufficient sales data with which to adjust allocations.

My concern is for titles outside the top 200, titles which, in most newsagencies, are borderline profitable.  With magazine sales down in newsagencies, on average 12%, magazine distributors ought to be cutting supply and therefore not expecting newsagents to act as their bank until the economy (and magazine sales) improve.

While distributors will argue that they do adjust to reported sales volume, I am only seeing this with titles from ACP Magazines, Pacific Magazines and one or two other publishers.  Supply for the majority of titles has not been adjusted to reflect sales data.  While I am sure there are instances where adjustments are done to reflect slower sales,this is not widespread.

I’d like to see the major publishers engage with the distributors on this issue.  Supply at the current level starves newsagents of cash and this challenges their ability to professionally serve the needs of the top selling titles.  The major publishers could use their economic muscle to help newsagents and help themselves.

Through the work I do with the Tower Newsagent community I see data from many newsagencies each week – I know what I am talking about when it comes to current sales data and the worsening, by inaction on sales data, supply situation for many magazines.  I’d be happy to work with suppliers and provide evidence to support my claims.

Newsagents can easily see the situation for themselves by printing a Magazine Sell Through Rates report.  This will show the fall in performance – due to supply at 2008 levels – for many titles.

The magazine distributors can fix this situation easily by not using newsagents as their bank – by adjusting to reflect current sales data.

This is on my mind this morning because of another email from a newsagent in trouble. They are losing money on magazines and the main distributor at fault is making it hard for them to adjust supply.

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magazine distribution

New look Australia Post retail

newlookaussie.JPGThe Government owned Australia Post outlet opposite my Forest Hill store has undergone considerable change over the last two weeks – more than just the card changed I blogged about recently.  The new look is more open and welcoming – except when the custtomer line snakes through the store.  Looking in Friday morning, it certainly looks more welcoming than before – much less like a post office.  I will be interested to see other changes they bring to this government-owned retail model.

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Australia Post

Promoting AFL team cards at the counter

tatts_footy.JPGWe have found a good storage place at the counter for the boxes of AFL team cards which arrived on Friday.  We have 100 boxes to move so the under-the-glass display acts as advertising as well as functional storage.

These cards and the Select Champions cards will be very popular over the next few weeks based on sales so far.

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retail

Facebook petition against sale of NSW lotteries

Nicole White from a newsagency in Castle Hill has created a Facebook group which calls on the NSW Government to NOT sell NSW Lotteries.  Facebook members can join group and support small business newsagents who rely on NSW Lotteries products to generate traffic.  The pitch at the Facebook page is:

NSW State Government is conidering selling off NSW Lotteries (is it because they are broke?)

Once an asset like that is sold – it can NEVER be bought back!

Support your local Newsagent and say “NO Mr Rees – do not sell off our Lottery”.

I know from my own knowledge of how NSW newsagents are treated and how marketing opportunities are funded that the Government ownership of NSW lotteries serves consumers and newsagents retailers well.  In other states, under commercial ownership, retailers fare more poorly as do consumers from what I see.

I’d urge you to support the Facebook group.

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Lotteries

Star Wars Official collectors models popular

fhn_starwars.JPGThe Star Wars Official collectors models partwork has been out three days and has already sold very well.  Even though we received almost no marketing collateral we have given the title prime space at the entrance to our blokes magazine aisle.  We know this title will appeal to our customers.  While partworks have their challenges, they are efficient titles for us to sell – basket data shows that partworks customers are more likely to purchase other items when collecting the latest edition.

UPDATE: We sold out in our newsagencies today and are chasing extra stock for back orders.  This is a very successful launch.

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Newsagency opportunities

NRL Victorian push

nrl_folder.JPGWe received the NRL Champions card album at one of our newsagencies in Victoria this week but no cards.  Not sure what that’s about – this is Victoria after all!  While we can fix this, we have to pay to ship the unwanted NRL stock back.  This is a problem for our channel – the cost of fixing mistakes not of our doing.  if we received cards we might have gine the NRL a go.

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Newsagency challenges

The future of magazines

future_magazines.jpgThe Future of magazines is the topic from a broader presentation published March 17 by Apple about the iPhone 3.0.  Click here to see the magazine specific section of the presentation.  Whereas in the past to get a magazine on the iPhone you have to buy each title separately, the new iPhone will offer a subscription payment option.  This will mean that publishers will be able to easily give away trials and then convert to paid subscriptions.  This is what I’d be doing if I were them.  The iPhone 3.0 is green, effficient and cheap to access for publishers.

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Media disruption

Issues with Vodafone recharge

We have heard of problems vending Vodafone recharge through Tafmo (Touch) facilities.  eziPass, pulling product direct from e-pay, is vending Vodafone recharge without an issue.  Vodafone last month announced the appointment of e-pay as its exclusive distributor.

eziPass is available free to all newsagents – except the 300 running the POS Browser software.

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phone recharge

ACCC proposes to grant collective bargaining to newsagents

Thanks to the efforts on the QNF, the ACCC has announced that it proposes to grant authorisation to collective bargaining arrangements designed to give newsagents a greater voice in the terms and conditions we receive from publishers and distributors of newspapers and magazines. The ACCC announcement quotes ACCC Chairman Graeme Samuel:

“The ACCC accepts that newsagents are generally small businesses that are negotiating with well resourced and experienced large suppliers such as News Limited or Fairfax,” ACCC Chairman, Mr Graeme Samuel, said today.

“In this context, collective bargaining is likely to lead to public benefits by addressing the imbalance in bargaining power between newsagents and the major publishers and distributors.”

This is timely given that new contracts are to be negotiated soon.

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magazine distribution

Professional collateral helps move diaries

fhn_diarysale.JPGWe have found ourselves overstocked with diaries at the wrong end of the season.  To move these we have purchased professional marketing collateral and created a display on our dance floor with a big WOW! factor.  Anyone walking past our Forest Hill store cannot help but see the display.

What I like about the marketing collateral we purchased is the range of sizes – this has enabled us to promote the sale in a more appealing way than we would usually do for something like this.

In the two days this has been up we have seen an encouraging lift in sales.  If you need a diary give us a call!

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Diaries

How Express Publications hinders top selling magazines

dsc06484.JPGFurther to my post yesterday about the inefficiency of the magazines from Express Publications, the photo shows the titles with which their Home magazine competes.

Better Homes and Gardens, Notebook, Real Living, Melbourne Living and Vogue Living all play in the same space except that they are real magazines – they are efficient in use of space, are promoted professionally and are retail friendly.  However, these titles compete with various Express titles for space and cash.

Maybe the publishers of these titles could work with newsagents in finding a solution to the space and cash draining Express Publications problem.  Too often publishers turn a blind eye to bad behavior from other publishers to their ultimate detriment. They could work with newsagents and help us stop companies from abusing our channel.

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magazines

Time creates made-to-order magazine

MINE from Time Inc. is an experimental customised magazine that combines reader-selected sections from eight publications to create a ‘magazine’ for you.  While it is an interesting move, it is all a bit convoluted. There is a print version for 30,000 who sign up and an online version for others.

A print version of a semi-customised magazine is, while interesting, unlikely to gain traction beyond curiosity.

A principle of the Internet is that the content, articles in the case of magazines, want to be free – free from mastheads and free of cost.  The Time experiment, with the online version, has, in my view, too many controls to gain the attention of the generation they really want to engage with their brands.

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magazines

A new model for magazines

Joe Wickert blogs about a new electronic distribution model he would like to see for magazines – access to any digital magazine for a low all-in fee.  There is something like this in Europe already – Relay offers access to 400 titles for 17.90 Euros a month.

From a newsagency perspective this model has nothing to do with us and that’s one reason I see it as blogworthy here.

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magazines

A dinosaur of an industry

Peter Cox pulls no punches in his article about newspapers bublished at Business Spectator.

Cutting down trees and selling them on street corners is a dinosaur doomed to extinction in its present form.

I suspect that environmental issues will play a bigger role in shaping the future of print mediathan we have expected.

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Environment