A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Mediaweek helps show magazines differently

Screen Shot 2015-04-28 at 10.18.08 amA feature of the Mediaweek daily email is the display covers of magazines out this week. While not displaying all new issues, the mix is broad enough to provide a view of some titles that may not be on my radar.

As I am on the road a lot, this email lets me see a title I can get my stores to feature in response to a cover.

I’d love the magazine distributors to publish covers of all new issues out each week in exactly tis way – so those of us managing newsagencies off-site can provide direction in response to cover opportunities we see.

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magazines

Magazine week: How to grow magazine sales in your newsagency

Each day this week I will post about magazines from an overall business perspective in newsagencies. I am doing this because some suppliers think my submission to the ACCC of the proposed trial of new magaZine supply rules I made on behalf of newsXpress reflects a move against magazines. Nothing could be further from the truth. I am fighting for fairness because of believe in magazines for the long term.

How to grow magazine sales in your newsagency.

We can either wallow in self pity about our appalling treatment by some magazine publishers and distributors or we can make the most of the situation we we have. My view is we need to suck it up and make the most of it. Here are ways we can do this, ways we can grow magazine sales in our eretail newsagency businesses.

  1. Leverage your difference. While magazines are available in other retail channels, if you think your offer is different somehow, lead with this, make it obvious, leverage it.
  2. Display for sale. Make sure full covers of particularly interesting issues are displayed.
  3. Change placement. Tweak placement of titles regularly to keep your offer fresh.
  4. Relay. Completely change your offer every six to twelve months – do a magazine relay.
  5. Loyalty. Reward loyalty in a way that brings shoppers back. make buying magazines from you a habit that is rewarded.
  6. Value-add. Offer putaways and other services others retailers do not offer.
  7. Label professionally. Respect the masthead and cover – place labels so as to not be a barrier to sales.
  8. Train employees. Ensure your employees can answer questions about magazines – test them.
  9. Be first. Get your magazines out early – ahead of your competitors.
  10. Co-locate. Regularly feature magazines in window displays and at the counter – feature titles you have others don’t have.
  11. Leverage newspapers. Place your top selling monthlies with newspapers. Better Homes and Gardens does particularly well here.
  12. Use social media. Talk about stories in magazines you find interesting. Leverage magazine content that speaks to a narrative for your business.

While magazine publishers think they need research and a trial to work out what to do to help newsagents, the assistance needed is more practical. While it starts with fair magazine supply arrangements for newsagents, on the shop floor we can take steps to reinstate our position as the magazine specialists.

For too long newsagents have been treated by magazine publishers and distributors in a paternalistic way. Just because we ask for fair and equitable supply so we can compete with others selling magazines does not mean we want to turn our back on the category. It means the opposite. We see a bright future for magazines if we can achieve fair supply.

Footnote: I am calling this magazine week for no reason other than to label the series of posts.

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magazines

Another example of oversupply of small business newsagents by Bauer Media

IMG_5883While Bauer Media representatives said to the ACCC last they want to help newsagents with a fairer magazine supply model, back at the office the people reporting to them scaled out HOME ENTERTAINMENT: THE ULTIMATE GUIDE to newsagents. This publication was tagged New for 2014. Seriously, new for 2014. What happened yesterday is that newsagents received this title for the second time. Bauer send back out for another go around this old title.

Sending it a few days before the end of the month as they have, it is fair for newsagents to see this as a cash grab by Bauer. many newsagents will not be able to return it in enough time for it to NOT be charged this month.

This is appalling behaviour by Bauer Media. Shame on them. I think this supply is socially irresponsible. It makes small business newsagents less competitive than the supermarkets chasing our magazine revenue.

Four newsagents contacted me about this. each was angry at the treatment they received from Bauer.

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Ethics

Shoppers cannot find Woman’s Day magazine

IMG_6824We had a bunch of people yesterday saying they could not find Woman’s Day.  A couple said they did not want to buy Woman magazine. While it is easy to laugh about this, it is a real problem when you obscure the brand as has been done with the latest issue of Woman’s Day.

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magazines

Magazine week: Why magazines matter in a retail newsagency

Each day this week I will post about magazines from an overall business perspective in newsagencies. I am doing this because some suppliers think my submission to the ACCC of the proposed trial of new magazine supply rules I made on behalf of newsXpress reflects a move against magazines. Nothing could be further from the truth. I am fighting for fairness because of believe in magazines for the long term.

I am kicking this week’s series off with this post on Why magazines matter in a retail newsagency.

Despite all our complaints and all our frustrations with the unfairness of the model of supply to newsagents compared to our competitors magazines matter to us because:

  1. Our channel is known as the magazines specialists. If shoppers are looking for a magazine outside the top sellers they think of us.
  2. Magazine traffic remains good, not where it was, but still good.
  3. People love browsing our shops – we make it easier than any other retailer.
  4. We offer magazine related services no one else offers (special orders and putaways to name two).
  5. We go deeper into segments, we genuinely cater to special interests.
  6. Australians still prefer purchasing over the counter to subscriptions for most titles.
  7. Our retail competitors do not want to specialise beyond the top selling titles.
  8. There is upside if we are prepared to invest,

These and other reasons make magazines important to us. How important is up to each of us.

Unfortunately, we have publishers and distributors who know the importance of magazines to us and this is why the terms we are supplied under are considerably worse than the terms magazines are supplied under for our competitors. Shame on them for this unfairness.

I think for the medium term we need to rise above the unfairness of the magazine supply model. We need to make the most of the magazine opportunity. We need to use magazine traffic to leverage our way to the future we want for our businesses. This is the most important opportunity magazines present newsagents with today. It is the one reason magazines matter in our businesses.

For too long newsagents have been treated by magazine publishers and distributors in a paternalistic way. Just because we ask for fair and equitable supply so we can compete with others selling magazines does not mean we want to turn our back on the category. It means the opposite. We see a bright future for magazines if we can achieve fair supply.

Footnote: I am calling this magazine week for no reason other than to label the series of posts.

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magazines

Oversupplied The Block magazine

IMG_5832A year ago we received 31 copies of The Block magazine and returned 22. This year, taking no notice of our sales data, Bauer supplied us 31 copies again. Last year we promoted the title prominently. This year we are not. We have better use for the same. Saturday, I early returned stock of this title.

At the ACCC conference Thursday last week Bauer representatives talked about how they want to help newsagents and how the proposed new magazine supply rules they the ACCC are key to this. This oversupply of The Block title is a harm they could have prevented without ACCC approval. That they so grossly oversupplied is what feeds into distrust newsagents have.

Newsagents may want to check supply of this title and resolve any early returns now.

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Ethics

Promoting Who magazine

IMG_5831 (1)Even though the Bruce Jenner interview has not aired in Australia, it has received plenty of media coverage and is being discussed considerably online. We have had Who prominently displayed and this has resulted in incremental business for us. It’s not too late for you to do this.

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magazines

Sunday newsagency marketing tip: be clear in your message

messageStanding in front of your newsagency or at the entrance to the shop, how many messages are you pitching to your customers? Do these messages contradict each other? Are the messages connected in any way? Could your customers be confused?

How we dress our shops is one of our most important marketing activities. From product placement to displays to price offers to posters to traffic pathways … how we dress our shop is a vital marketing activity.

The photo is from one of several Bath & Body Works shops I visited in the US a couple of weeks ago. Their messaging was clear and co-ordinated. This is somewhat easier for them as a relatively narrow category retailer. In today’s newsagency this is challenging as we are more general in the categories we pitch.

Greeting card, magazine and stationery products are colourful in themselves. we tend to enhance this with signage and other collateral supporting each, adding to the colour volume. Next we pepper the store with posters, displays and signs. No wonder some promotions do not cut through – shoppers cannot see them for all the visual noise.

I think a less is more approach is appropriate. Cut back on your noise. Be clear and focussed in your messaging. Provide a visually calmer shopping experience to encourage your shoppers to enjoy your space more.

Look at the messages you controlling those in front of your shop or just inside your doors. Count the different messages. Cut back and track the impact this makes.

Visual noise for the sake of noise is not a good strategy.

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marketing

Sunday newsagency management tip: when to early return magazines

Early returning of magazines is the returning to the distributor of titles prior to their recall date. While you can use your newsagency software to suggest early return numbers the day of receipt of the stock, my advice if space permits is you undertake this activity from the shop floor – giving all stock and opportunity to perform.

Here are my tips for early returns:

  1. Treat selecting stock for early return as a senior management activity.
  2. Undertake the process of selecting titles weekly, not as part of the process of putting new stock onto the shelves. In my own business I do it on Saturdays.
  3. Consider the date the title arrives, sales to that point and the prospect of sales through the remainder of the on-sale.
  4. Consider whether to return all stock or some of the stock on hand.
  5. At all times be aware of we weekly magazine pocket cost for your business as the ability for the title to pay for the space it occupies is essential to your business.
  6. Do not early return out of spite or based on emotion.
  7. Early return based on the facts otherwise you will drive down sales of magazines in your business and hurt yourself as much as the publishers.

Those who say newsagents should not early return are ignorant of the costs of magazine space and the factors in today’s newsagents which make early returning an essential tool of professional newsagency management.

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magazines

Zoo ANZAC day failure

IMG_5833Had some comments today about the poor taste of the cover of Zoo magazine. I suspect the couple who complained sought the magazine out specifically to make the complaint. I agreed with them – they were happy with that.

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magazines

ANZAC Day

I am thinking of newsagents touched by war today. While ANZAC Day commemorates a horror, it is also a day for reflection on other battles in pursuit of what we hold dear.

I have heard newsagents talk of family loss through war and how this affected the business. I offer this post today as a placement for people to share their stories.

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Social responsibility

Avoidable employee theft in newsagencies

I hate hearing about avoidable employee theft in a newsagency. While not all employee theft is avoidable, plenty is. This typically happens in a newsagency where record keeping is not as good as it could be, where all cash brought into the business is not completely balanced against goods sold.

Every cent of revenue in a newsagency ought to be recorded in the newsagency software at the time of the sale and this ought to be balanced back through the P&L to cost of goods, back to supplier invoices or records.

Take lotteries, all instant tickets and online sales ought to be reconciled to lottery sales in the software. The revenue ought to match. If it does;t you have a problem.

Ir is not acceptable to say it is too hard to balance. It is easy to balance when you have people who are committed to serving the business and those who own it.

Too often, business owners who find it too hard to balance later discover theft for which they only have themselves to blame.

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Newsagency management

The lottery ticket kiosk

lotteryvendIn my trip to the US a week ago I saw several more lottery product kiosks. I have now seen these in five different states and in a variety of situations including in-store in supermarkets and convenience stores as well as in public areas in transit locations.

The unit in the photo sells lottery tickets as well as scratch tickets. While there is a warning about customers needing to be 18 or older, there is no mechanism as far as I could see to properly monitor or check the age of customers. I am surprised by this given the influence conservatives have over governments in the US.

These lottery kiosks and the expanding use of Apps to sell lottery products in Australia present a greater risk to newsagent lottery revenue than whether supermarket chains sell lottery products through their petrol outlets.

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Lotteries

ACCC conference listens to newsagent concerns over proposed magazine supply changes

The ACCC conference to consider a trial of new magazine supply rules held yesterday in response to a request I submitted on behalf of newsXpress was well attended. Major magazine publishers attended along with the MPA, lawyers, the ANF, VANA and NANA, several newsagents and a rep from POS Solutions.

While the main conference room was at the ACCC offices in Sydney, there were video links to Melbourne, Brisbane, Canberra, Adelaide and Darwin. There were six newsXpress newsagents who participated from five states and four independent newsagents. Nextra, The Lucky Charm, Supanews and Newspower were not represented.

This conference was a first for our channel. I cannot recall newsagents ever having this type of opportunity to speak directly to the ACCC on the issue of the magazine supply model or to confront magazine publishers and distributors directly on the damage to newsagency businesses of the magazine supply model.

I applaud those newsagents who participated. Our channel is full of people who complain and lacking people prepared to act rather than complain. Participating yesterday meant a day out of the business and being put in a situation which, for some, was confronting as you are face to face with suppliers which historically have done more to harm our channel than most others.

It is disappointing that associations presenting newsagents have failed to achieve this previously. Newsagents participating yesterday demonstrated that they can speak confidently and personally about the matter without getting too bogged down in minutia.

The conference went for two hours with around half in attendance speaking on the proposed magazine supply rule changes.

As I had requested the conference I was invited to make an opening statement. Click here to see the submission I made on behalf of newsXpress – my opening statement was a summary of this submission. I encourage all newsagents to read this as it summarises the concerns I have with the proposed magazine supply rule changes. Also read the MPA submission to which I was responding.

MPA and Bauer Media representatives at the conference said that the concerns raised were ill-founded in that newsagents would have control over supply and would be able to undertake early returns. My response was that if this is the case then why is it not reflected in the proposed supply rules put to the ACCC for its consideration.

There is a disconnect between what the MPA stated at the conference and what is in its submission to the ACCC for the magazine supply trial. I hope the ACCC considers this. It is covered by my submission to the ACCC.

There was considerable discussion about the failure of the magazine distributors to use the sales data provided by newsagents to set supply figures. In discussing data, a Bauer representative commented that there were many newsagency software packages, inferring working with them was difficult. I pointed out that they, Bauer, played a direct role in approving each newsagency software package for us.

Several newsagents challenged the ANF endorsement of the proposed new supply rule trial and that there had been no consultation. To this, the ANF CEO said there had been consultation citing an article in National Newsagent and a mention in an email to its members.

Had the ANF done its job it would have hosted national meetings where any newsagent could comment on the proposed trial. Indeed, the MPA could have organised such consultation. Instead, it relied on casual discussions with a select group of people and the submitted to the ACCC that it had consulted widely with all stakeholders.

I was given an opportunity toward the end of the ACCC conference to revisit some points made by others. At this time I asked the MPA if they had sought to understand what newsagents who are growing magazine sales had done/ The MPA representative said they had not and that it was not part of this trial.

My view is that this trial is about researching efficiency gain opportunities for magazine distributors and publishers. Those goals are wrapped up to look like there is a benefit for newsagents.

The new magazine supply model outlined by the MPA in their submission to the ACCC does not provide newsagents with any significant benefits, it will not make us more competitive, it will not stop oversupply, it will not make magazines more profitable for us, it will not stop newsagents reducing their commitment to magazines.

If the MPA did research newsagents who are growing magazine sales they would discover learnings which would be of more commercial benefit to the newsagency channel and magazine publishers.

Yesterday’s conference was another step in the process of consideration by the ACCC of the application by the MPA for authorisation for a trial of new magazine supply rules. The ACCC will consider yesterday’s conference, written submissions including the one I linked to above and any other submissions between now and mid May.

This is a vitally important matter for newsagents. If you have an opinion about the magazine supply model you need for magazines to be viable in your newsagency, I urge you to read the MPA application, my submission and consider engaging yourself. The more newsagents who engage the better regardless of your position.

There were some good discussions outside the ACCC meeting which gave me confidence that newsagents have got attention on this matter. Discussions over the next couple of weeks will demonstrate if progress can be made outside of the framework of what has been put to the ACCC on this.

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magazine distribution

Plush at the newsagency counter

dogcountWe have a cute range of dogs at the counter on offer for pulse purchase. We have done this before with terrific success. The value is more than sales revenue – they are noticed by kids and adults, bringing a smile to many faces. Who can say no to an adorable dog?

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Plush

Ikea in the social stationery business

ikeastatI’m not sure when this happened: Ikea is in the social stationery business in a big way with colour-themed ranges. Their offer is a bit like Smiggle for a slightly older than Smuggle age group. Their n’store display and packaging is identical to what we can see in Coles right now for similar products.

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Competition

Checking out the Officeworks Mailman parcel delivery service

mailmanOfficeworks has changed its parcel delivery service and rebranded it Mailman.

The photo shows a Mailman kiosk in a Sydney Officeworks outlet. The Mailman website makes using the service look easy. The website and the kiosk combined encourage a feeling of trust and this is important in any parcel service.

Newsagents offering parcel services should research Mailman so they can be aware of this competitor and how it compares to their own offer. Look at the pricing, logistics and infrastructure.

Check out this video by Officeworks about Mailman.

Check out this video by someone not connected with Officeworks about Mailman.

It looks like Officeworks has invested considerably in Mailman, ensuring it is a force to be reckoned with.

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Competition

Odd card offer from Woolworths

wwcardsIn a Woolworths supermarket in Sydney yesterday I saw odd placement of Mother’s Day cards. Next to a high-end Papyrus card on the left they have cheap price-focused cards while on the right is an large expensive ($12.95) card. I saw this in several places on the stand.

Newsagents supporting the high-end Papyrus products with thoughtful displays commensurate with the quality of that brand ought to be frustrated to see how it is being treated here at this Woolworths.

Too often suppliers ask (some even demand) newsagents treat their brand a certain way, with respect, while allowing supermarkets or other mass retailers get away with disrespect of the same product from the brand. This does not make sense to me.

A brand requiring a certain level or quality of treatment by newsagents ought to receive the same level of treatment in other retail outlets.

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Greeting Cards

This terrific convenience stand could work for some newsagents

pmagsThis stand in use in a news and convenience outlet at Adelaide airport is terrific. It uses four sides and four strips between each side. It carries plenty of product ideal for this location: newspapers, drinks, snack food and some magazines. It also has a digital screen promoting products available in store.

Newsagents in the convenience space might like this stand.

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Newsagency management

Moving premium pens in the newsagency

pengitLike many newsagents we have kept premium pens off the shop floor for fear of theft. Recently, we moved them to next to our everyday pen display. Sales have increased as a result. We think this has occurred because people have had easier access to browse the range and because they see pens they might have otherwise missed.

Our first additional sales were almost immediately on making the move. We were thrilled.

Sure, we are concerned about the prospect of increased theft. However, we have more expensive items on the shop floor elsewhere in the business and spot checks indicate product heft is not a big issue for us. We will monitor the situation and move if necessary.

The space behind the counter has been given over the product which lends itself more to this location placement.

The moves I am writing about here are part of the never-ending dance today’s newsagency business needs to give shoppers a fresh experience and to provide us with opportunities to explore new product categories in spaces previously occupied in the old set-and-forget approach to newsagency management.

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Newsagency management

Driving impulse purchases of Mother’s Day cards

mdaymagsWhile our main Mother’s Day card display in on the lease line facing out into the shopping mall, we have placed a selection of Mother’s Day cards on a stand facing shoppers as they leave our main magazine aisle.

I think it is important we place a range of Mother’s Day cards deep in the business, away from the main Mother’s Day offer and facing non a non greeting card traffic thoroughfare. I think it is from this type of location we are more likely to make the pitch to the shopper who has not visited to purchase a Mother’s Day card.

I encourage newsagents to check their placement of Mother’s Day cards. See if you can drive impulse purchases with this secondary location approach.

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Greeting Cards