Mixed messages from Bill Express
On April 10, Bill Express wrote to both of my newsagencies which have the service, advising a new revenue structure and threatening early termination fees should I seek to exit the contract early. On April 18, I received a fax saying that my contract had come to an end and that monthly payments have ceased and that they will put a new contract to me shortly.
The problem with the second fax is that it effectively varies the terms of the original contract. It appears that the six months notice and automatic roll over is no longer in play. I’d need to check the original contract but I suspect that Bill Express owes me money back dated to when the contract ended a couple of months ago.
Part of the problem for newsagents about the Bill Express mess is the various contracts and subsidies associated with the service. That and the inability to get anyone from Bill Express to respond to calls, emails or letters.
I have lodged a complaint with the office of the Small Business Commissioner in Victoria and sought to have this matter mediated.