A blog on issues affecting Australia's newsagents, media and small business generally. More ...

News on mobile devices, supply chain challenges for news retailers

Courtesy of mocnews:

Report from Kansas City Business Journal that Handmark has signed a deal to bring Associated Press content ot mobile phones.

Report on mediweek that the International Herald Tribune is launching a new service to provide mobile phone users access to its news.

A report that Reuters has done a deal with Vodofone to provide access to Reuters video content.

The tail of the existing news and information supply chain isn’t aware of the changes these and related developments will ultimately have for them. These are primarily small businesses which rely on news and information product traffic to support the sale of others products in store.

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Supply Chain changes

More on mainstream media embracing an online model

American Business Media, an association of business media companies, has announced that it will begin broadcasting via its website edited footage of selected events they host.

The first videocast features Dan Bigman, managing editor of Forbes.com, discussing the effects of online media during ABM’s “B-to-B Meets: e-media, RSS, blogs, et al” on August 3, 2005 at Scholastic International.

This is another example of mainstream media embracing online.

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New media

Broadband over Powerline (BPL) commercial trial in Tasmania

Further to my post here in July about Google investing in a broadband over Powerline (BPL) company comes news that the world’s first large-scale trial of BPL technology began in Tasmania yesterday. BPL technology uses existing power lines and offers Internet access through every electrical power outlet in connected premises. Users plug a modem into the power outlet to connect to the Internet.

The large scale Tasmanian trial covers fast Internet access, VoIP and video delivery.

The Aurora website had details of their offering.

BPL shrinks the traditional supply chain for news and information and makes it more widely accessible. It provides a left field competitor to traditional communications infrastructure suppliers. While BPL has attracted plenty of criticism, the potential for consumers and content providers is enormous.

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Supply Chain changes

Zinio launches global newsstand for digital magazines

Zinio Systems, Inc., has announced the launch today of the first global distribution channel for published digital media. Zinio currently offers access to digital magazines from nine countries from its global newsstand website.

Newsagents in Australia retail plenty of product from overseas and while Zinio does not currently offer the depth newsagents offer, one must expect the online product range to expand with time. A niche publisher will weigh the return of scale out to, say, 4,600 newsagents for sales of, say, 2,000 copies verses an online only supply chain. The online model may generate less sales in the short to medium term but it does not have the same distribution cost. Having said that and based on the most recently published sales data for digital magazines, consumer up take could be expected to quickly surpass newsstand sales in many titles.

I’d tag this move by Zinio as a tipping point in magazine distribution.

Newsagents on the one hand don’t want to carry titles which do not pay their way yet was to ‘own’ range in the magazine category. That Zinio global is operational opens a new and lean competitor to the newsagency channel in overseas titles. Take Business Week for example. At Zinio global I can subscribe for around US$27.97 a year. In my retail newsagency I sell Business Week (Asia edition) for $6.60 or $343.20 a year. It may not be the perfect comparison but it makes my point. As a Business Week reader I’d be happy to purchase the digital version. It’s better value. I can access the product where and when I want. There is consistency of supply.

Zinio’s announcement yesterday has altered the playing field. Magazine distributors and newsagents need to respond. It would be ignorant to dismiss the Zinio move as irrelevant at present. Hindsight will prove such a view wrong.

I applaud Zinio for their move. It makes sense to their business model and was always to be a key part of their expansion plan. As newsagents we need to educate ourselves about such moves and get about building our businesses with products and services over which we have more control.

Here are some quotes from the Zinio press release:

“Our global newsstands open new markets for publishers needing to appeal to consumers around the world,” said Jeff Bruce, president, publishing for Zinio. “Today, magazines are instantly available to global magazine consumers with the convenience of language and currency preference at domestic prices. These benefits and the immediacy of the digital format will boost subscriptions and revenues for publishers.”

“Zinio is the clear market leader in the U.S. and offers a compelling model for magazine publishers abroad,” said Paul Cheal, Publishing Director, IPC Country and Leisure Media. “The global network offers us the potential to target and convert new readers through Zinio’s international sales channel and delivery platform.”

The Zinio Global Newsstand Network offers about 400 magazines available through franchise partners in local markets, including Poland, Spain, Denmark, Norway, Sweden, Taiwan, and Thailand. The network also features a UK newsstand with more than 40 magazines from fourteen publishers.

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Micropayments will set stories free

Few commercial news and information sites sell stories. Instead you pay a fee to access the site for a period. This is, in part, due to the cost of processing the payment. Thanks to the work of PayPal and others that is about to dramatically change.

Several companies have new technology on the cusp of release which makes handing payments of even cents easy and cost effective. This will enable consumers to purchase a full story for download quickly rather than going through a laborious registration and payment process. This will bring more traffic online and allow writers and publishers to build online revenue. It will more fully unlock the Internet as an alternative channel for selling content on a per story basis. Róbert Párhonyi, Lambert J.M. Nieuwenhuis and Aiko Pras of the University of Twente in the Netherlands have authored an interesting report on the new generation of micro-payment solutions.

It’s a paradigm shift. Whereas today someone pays me A$1.00 to buys the Herald Sun, in this new world they could take a story on page 3 and pay a few cents for it. But only online.

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New media

Sensis uses Google AdWords to poach consumer interest in other businesses

A good report on last night’s ABC TV 7.30 Report about the Telstra owned Sensis, through their Trading Post business, using Google’s AdWords and similar services from other search engines to siphon traffic to their site by posing as relating to businesses NOT advertising at the Trading Post. The 7.30 Report story was primarily about the Trading Post trying to grab traffic destined for Stickybeek, a local free classified advertising site.

Beyond the apparent appalling behavior by Trading Post management (and by association Sensis and Telstra Management) is the lack of interest shown by the ACCC which bothers me – especially since the Trading Post activity was against a micro business.

So much for business ethics.

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New media

eBay buys Skype

So, eBay has agreed to buy Skype (provider of voice calls over the internet) for between US$2.6 billion and US$4.1 billion.

This is a whole new business for eBay and with that comes challenges. Sure there will be the benefit of reading an ad and calling the advertiser with the click of a button. But it’s a ton of money to pay for that.

I’m sure the folks at eBay have a strategy. What it does for sure is it puts eBay back in orbit with the other major online players. The big get bigger and the smaller, well… Now more than even the Net is a size game and executives are tossing truckloads of cash and paper around to get big or remain big. It all looks amazing from where I sit in my small retail newsagency and software company. Interesting reading nevertheless.

If those of us in the news and information needed a ‘sign’ that our world has changed then this and the recent deals announced by News Corporation are it. We need to be building business models which rely less on over the counter news and information product.

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New media

Movies on mobile phones – download in seconds – bypasses traditional supply chain

Porto media, in a joint venture with IBM, is reportedly close to delivering kiosk based rapid download of movies to mobile phone or other portable devices. This makes purchasing TV show episodes and series more accessible and strengthens the focus on mobile device development. The device is the thing. That and fast download access.

The traditional movie supply chain: theatres, DVD publishers and retailers, free to air TV networks, DVD/video libraries, and cable TV networks are all bypassed in this model.

The traditional news and information supply chain is where there will be significant impact as content producers get closer to consumers.

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New media

Pete Townshend of The Who blogs a novella

Conflict of interest notice. As a kid The Who was my band. Their Tommy was and is awesome. I bought every version of the records (and now CDs), I saw it live on stage here in Melbourne Australia and decades later a couple of times on Broadway. I’ve seen the film countless times. They can do no wrong. Nor can Townshend.

Pete Townshend, the creative genius behind The Who, is publishing a novella through his blog and website. While Townshend is not the first to do this, he is a significant new participant in the world of online fiction publishing via a blog. The novella, The Boy Who Heard Music, is a work in progress. Townshend is blogging the novella to encourage feedback. His official website will have online from September 24.

Given the rapid change in mobile devices maybe the eBook is coming back for a second go. Amazon publishes eBook only versions – often as a means of testing the waters for new authors. This Townshend development is interesting since he would not have had difficulty getting a publisher if he wanted to go down the traditional route.

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New media

Podcast about Recovery 2.0

Jeff Jarvis of BuzzMachine has been interviewed for National Public Radio’s On The Media about Recovery 2.0 – a citizen driven initiative to consolidate relief efforts and plan for future events like Hurricane Katrina. Recovery 2.0 is a great example of how “the people” can take initiative using the tools of the Net to help people where the government response has been inadequate.

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Recovery2

Move over news, drink coasters drive sales of The Age

From newsagents I have spoken with an the experience in my two retail outlets, sales of The Age in Melbourne yesterday will be excellent thanks to the free coasters given away with the newspaper. The give away creates some in store fun and that’s always welcome. A couple of customers commented on the number of giveaways with The Age recently and wondered why The Age was doing it. One even said “don’t they realise it’s a newspaper”. True story.

I look forward to the day newspaper publishers in Australia will actively and consistently advertise the quality and depth of news and analysis as a reason to purchase their product. I’ve seen The Australian do this recently but not enough in my view.

In the meantime how about a rest from the likes of drink coasters?

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Newsagency refuses to sell some newspapers at Brisbane airport

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I was in Brisbane yesterday and saw this sign at the Newslink newsagency near gate 24 at Brisbane Airport. (Sorry for the poor photo quality.)

The sign advises that due to uneconomic arrangements they do not offer newspapers from Queensland Newspapers. It directs customers to the Newslink newsagency in the main shopping area of the terminal. The newspapers which this newsagency has chosen to not sell are: Courier-Mail (the major daily for Brisbane), Gold Coast Bulletin, Sunday Mail, The Australian, Daily Telegraph and the Herald Sun (Australia’s largest selling daily).

Here is a high profile newsagent in an exclusive and prime position seemingly refusing to sell selected titles because of the economic terms they are offered.

As I boarded the flight, sans newspaper, I wondered what would happen if newsagents across Australia made such choices. What would we refuse to carry? How would publishers react? How would consumers react?

The decision by Newslink opens a conversation on the commercial viability of products newsagents carry. That they have chosen to do this with newspapers is a surprise however.

The Australian newsagent channel has evolved through mutual co-operation between suppliers. In the circulation categories of newspapers and magazines it is only the very top sellers which fully pay their way. However, combined, the categories work in most newsagencies because of the range and the mutual support for common resources such as labour and floor space. This is why I am critical of decisions by suppliers which harm the balance of mutual co-operation.

Newslink are, in my view, sending a wrong message to consumers. Especially when you consider that mum and dad newsagents don’t have the luxury of making the decision they have made.

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New magazine success are growing the category for newsagents

Madison, Notebook and Real Living and the three new magazine success stories from 2005 as far as I am concerned. Alpha just misses out based on my criteria. I’m looking for titles which grow the category, which are easy to sell and which deliver sustained sales. It is in this last KPI where Alpha fails in my book. But, hey, it’s only issue #2 so it may pick up from here. Refer my previous posting on Alpha.

Madison sales are strong and we’re several issues in. Issue 2 of Notebook has been out for two days and newsagents I speak with are already declaring it a winner. Real Living, while only at the end of issue 1, has outperformed in each location I have checked.

This all tells me that the magazine category is alive and well at the top end, where good in store promotional materials are provided and where the title is well supported with advertising.

At the bottom end things are ratty. Newsagents could lose 200 titles and their bottom line would improve. None of these titles are promoted other than by newsagents putting them on the shelves in the hope they will sell. The capital tied up in this dead stock is wasted when there are new titles to promote.

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magazines

Recovery 2.0 establishes a model for the world

Recovery 2.0 demonstrates perfectly the power and value of citizen driven, online and mobile engagement. Recovery 2.0 is an open source disaster recovery initiative of and for the people. It has been established in the wake of Hurricane Katrina. The folks behind Recovery 2.0 are pioneers in a movement which must become global and do so before there are more disasters of the proportions of Katrina.

For years newspaper publishers have been critical of citizen journalism initiatives and socially conscious websites like craigslist. These things newspapers have been critical of have been essential in the US in the days since Katrina as they have provided a living notice board through which problems can be solved. Without hysteria and without it costing anything.

If newspaper publishers wondered about the value of citizen driven and other online initiatives compared to their traditional offerings then Recovery 2.0 is essential reading. It illustrates the community setting its own agenda and creating its own conversations about the agenda.

Recovery 2.0 ought to be supported by governments from around the world.

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Recovery2

Publishers pull out freebies to get more circulation growth

I want to talk about my hometown broadsheet, The Age, but note that I could be writing about almost any Australian capital city daily newspaper.

This Saturday you get a free set of coasters if you buy The Age. Recent other giveaways have included: a yoga DVD, a Music CD (several times), posters and so on…

Each of these giveaways provides a sales spike but a sales spike does not create brand loyalty. Thinking about The Age, the best loyalty they have comes from their excellent Green Guide, TV guide (Thursday), Epicure (Thursday), Domain (Wednesday), EG (Friday) and classifieds (Saturday).

I’d rather see them invest marketing dollars in the product rather than investing in spike type campaigns. Coasters have nothing to do with a respected broadsheet newspaper. News is what it’s about and the day by day feature sections. The more the marketing focus is directed away from news and the core attributes of the newspaper the greater the disconnect with consumers.

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Newspaper marketing

SmartMoney on newspapers and the impact of craigslist

SmartMoney has published a report on the performance of newspaper stocks. The report includes one particularly telling paragraph about Craigslist:

“The trouble for newspapers is clear. Classified ads account for about 40% of the average U.S. newspaper’s advertising revenue, according to Mort Goldstrom, vice president of advertising for the Newspaper Association of America. Craigslist is their kryptonite. It competes with newspapers essentially by not competing. Why would customers pay if they don’t have to?”

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Newspaper sales dominate sunday trade in newsagencies

Further to my earlier post on shopping basket analysis in newsagencies, I have been breaking the basket data out by day of week and have found, among other things, that Sundays spike significantly in terms of basket penetration for newspapers.

I have seen newsagencies where Monday through Saturday the average basket penetration for newspapers is 35% where on a Sunday it spikes at 70%. Overall the Sunday spike averages at 70%. That is, newspapers make it into 70% more sales on a Sunday than any other day.

The kicker is that in 65% of newspaper sales on a Sunday they are sold alone. In the data I have seen so far, Sundays are the least efficient day for high street and shopping centre newsagencies.

Newsagents need to heed this data and work harder at achieving add on sales. Publishers could consider developing Sunday specific strategies which work in with their retail network since an inefficient network on a Sunday when labour rates are so high benefits no one.

This research project involves 8,000,000 shopping baskets of data from over 100 newsagencies spanning three years.

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Telstra, Australia Post and the Australian Government’s conflict of interest

With the Government plans to sell its remaining shareholding in Telstra exploding on a variety of fronts this week (for example here and here and here, it was interesting to see Prime Minister Howard come out fighting on the 7:30 report on ABC TV tonight. In that stoush The Prime Minister said that the government had a “conflict of interest” owning the shares in Telstra and controlling the regulatory regime. This is the situation with Australia Post.

While the government hides behind the provision of postal services in its comments about why Australia Post cannot be privatised, it does not answer the charge of the conflict in controlling the regulatory regime which delivers exclusive and low cost consumer traffic to the Australia Post shops where the government also sells stationery, greeting cards and many other lines traditionally offered by independent newsagents.

The government is a very happy 100% shareholder of this retail driven business and seems to have no qualms that it is taking revenue from the struggling small business sector.

The government has double standards here. The argument it uses to support its sale of the remaining share of Telstra applies to the government owned Australia Post retail stores. The government has no business owning these and it ought to divest to individuals and small businesses as a matter of urgency.

I have no qualms with the Licenced Post Offices as they are owned and operated by small business people. My issue is with the government owned retail stores competing with newsagencies like mine and using their government ownership to provide an unfair advantage.

That’s a conflict of interest!

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Uncategorized

Newsagent peak body gets it wrong on Australia Post

Rayma Creswell, CEO of the Australian Newsagents Federation was quoted in yesterday’s Australian Financial Review as saying “If you go into an Australia Post shop, you’ll see that the offerings they have are really computer consumables and telephony consumables, more than stationery, as we do.”

Ms Creswell is wrong in her assessment. In Government owned post offices around 40% of floor space is devoted to general stationery and another 20% devoted to greeting cards and related product. Less than 10% of floor space is given over to telephony product.

In three Post Offices I visited yesterday less than 5% of stationery lines were the computer consumables to which Ms Creswell refers.

It is disappointing that newsagents are so ignorantly represented on this matter. I am a member of the ANF and am frustrated at their lack of attention to the competition from Australia Post.

One only has to review the Australia Post annual report to understand the importance of the broad retail offering in Australia Post outlets.

Elsewhere in the article, Ms Creswell says the ANF represents 5,000 newsagents. The reality is that Australia has 4,600 newsagents (source: ANF Year Book) and of these around 1,000 are ANF members.

Australia Post is taking business from Australia’s independent newsagents by using the traffic generated by its stranglehold on postal items to sell traditional newsagent items such as pens, pencils, staples, paper, cards, paperclips and so on. This is our own government using the monopoly they control to take business from shops like mine. They have only been in this space for a short time compared to newsagents.

So much for their support for small business.

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Uncategorized