Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Mystery shopping

Mark Fletcher
December 27th, 2007 · No Comments

This blog post by This Melbourne Nanny is a salient reminder about providing excellent customer service every time.

I welcome magazine browsers – they can take as long as they like as long as they don’t sit on the magazines, tear pages out, photocopy from them and put them back in a tidy manner.

Gone are the days of signs such as This is NOT a Library or complaints to customers when they have browsed for a few minutes. As retailers we are at the mercy of our browsers every day, in the hope they will convert to customers. Upset one and you rick impacting the reputation of all newsagents.


Category: Newsagency challenges

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