I heard a bit of a ruckus when in our Frankston store yesterday morning. A young guy had been caught by one of our team members stealing a marker, the kind used for graffiti. Sheri swung into action, grabbed the marker and told the criminal he was banned. No mucking around, swift and unilateral justice. I was pleased to see this – it’s the only way to deal with someone caught stealing a marker. The public humiliation meted out yesterday is worth more anything a police report could bring.
Did you have to wait until they left the shop?