It is now six weeks since we stopped offering Western Union in my newsagencies. While there have been a couple of customers complain that they have to line up in the Post Office, the impact has been negligible. The most significant benefit has been easier counter management, we are not finding someone tied up for several minutes on a Western Union transaction. Everything we handle at the counter now is focused on fast professional service. Out in the body of the shop it is a different story – we continue to provide attentive case to customers in need of assistance.
The decision about Western Union came down to return on investment – as it does with all suppliers. You cannot cut retailer margin without providing a means by which significant savings on labour can be made.
we don’t put any western union sign anywhere and when we are busy they are not priority, we will not serve WU customers until we have cleared all the queues incl lotto. if they don’t like it they can go to Post office
You cannot cut retailer margin without providing a means by which significant savings on labour can be made.
What does this mean, Mark? Is there something we haven’t heard?
We provide Western Union using the online software, but our transactions are very low and infrequent. Should we reconsider it?
Wendy, The Western Union margin is lower now than a couple of years ago. If we are to make less then we need to be able to save time at our end.
We find a lot of western union customer spend spend up when they recieve money in our store and if they have a westernunion card it very easy and quick to process But u a certainly right about the commission it has drop heaps
its an issue WU will need to address as more and more agents drop out of the system, and competion from visa increases