Yesterday, three days after the Olivia Newton John Christmas CD was given away with the Sunday Herald Sun, we continued to experience retail rage from customers who came in expecting we would have a CD available for them.
I have been getting my newspaper home delivered for 18 years one customer spat at our retail team in a tone which accused them of personally letting them down.
The CD was a huge success yet it was a failure too by giving customers a reason to be rude and offensive.
The intensity of retail rage, in my experience, is the inverse of the value of the product or service being raged about.
There are retail stock available from HWT now. We received back copies in supply Thursday.
Satisfied customers at last.
No excuse for bad manners. It is abuse & should not be tolerated. I would have pointed to the door & told them to use it.