Newsagents need to be on their guard in Melbourne at the moment. There is someone using credit card numbers to buy mobile phone recharge and to load prepaid debit cards.
They are very smooth and can have employees believing that what they are doing is legitimate. Here are some tips to protect your business.
- Only allow credit and debit card transactions where the customer has the physical card.
- If you are unsure of a cardholder, ask for photo ID, say it is store policy. This is common in the US now.
- Never allow a customer to enter any numbers or touch any buttons on your eftpos terminal except for entering their pin number.
- Do not permit the loading of credit to a prepaid debit card from a credit card.
- Get all your employees together and warn them, run them through the proper handling of eftpos transactions.
You could also:
- Place a height guide by the door so you get this right when you call the police.
- Use a security system and have a monitor in store, behind the counter so that all customers can see that they are being recorded.
- Bring in an expert to provide security training for your employees.
The most recent incident involved a male. Another a couple of months ago involved a female.
We had a similar one a few months ago where a fella rang claiming to be one of our “good customers” used names etc and wanted us to print a docket and give him the recharge number over the phone and he would call in later to pay for it…..lucky we were quick enough to ask for his mob number and we would call him back. He hung up on us straight away.
SO DID WE, SAID HE WAS A MANAGER FROM ONE OF THE LOCAL RESTURANTS AND THE BOSS DOES IT FOR HIM ALL THE TIME DIDNT REALISE SOMETIMES A WOMEN CAN ALSO BE A BOSS AS I WAS EXPLAINING THAT I WAS THE BOSS HE HUNG UP
MARK THANKS FOR THE SESSION ON THURSDAY 0N THE GOLD COAST ITS WAS GREAT GOT THE COGS WORKING AND CONFIDENCE RE INSTATED.
MIND YOU HUBBY NOW WANTS AN IPAD .