A small bundle of a title meant for one of my newsagencies was delivered to a competitor by mistake. It was clearly labelled. Plus they did not have the electronic invoice for the title. They unpacked it, put it on the shelf and sold out by they time we had sorted out with the distributor what had happened. This competitor newsagent does’t care about the situation.
Okay we are competitors. but to act in such an unethical way against any other business is appalling. I guess it is better that we know this about their ethics.
This happens to us regularly with newspapers Mark. We know that whenever any of our stock is incorrectly delivered we can kiss it goodbye. Speaks to the nature and morals of the competitor.
it happens to me every single week. i can’t bother to chase where it landed anymore. i just call for credit or replacement.
If it is one of our adjacent newsagents we drop it off to them. If it’s further afield we inform the distributor. They usually ask us to leave it out for pick up next day. Actually it never gets picked up and we usually end up dropping it back when we take our returns in. It’s clear that even though we do the right thing and report it the report is disregarded. Usual apathy and indifference of the newsagency supply chain.
Aside from the ethics of the actions of the competitor, what they have done is essentially unlawful. They have been delivered something which is not theirs and failed to report it. They have then proceeded to sell that item which is not theirs.
Happens here too, but usually its for one of the neighbouring towns. As I live in one and a staff member in the other, we usually drop it off the next day for them.
Newspapers seem to disappear more often than mags for us, but I think it comes down to the care the individual couriers take.
WE ARE WITHIN SEVERAL BLOCKS OF OTHER NEWSAGENTS AND EXCEPT FOR 1 WE ALL GIVE EACH OTHER A CALL OR DROP IT INTO THEM. {CHANCE FOR AN UNPLANNED CHAT-CATCHUP} BUT IT IS FUNNY THAT 1 SHOP NEVER GETS OTHERS STOCK LUCKY I GUESS. BUT IT WAS GOOD TO SEE ON FRIDAY THAT COLES WOMANS DAYS GOT DELIVERED TO WOOLWORTHS