Newsagents like consistency if nothing else and when things do not happen as usual they (we) are thrown. The lack of a delivery from Gotch yesterday is a case in point. Several newsagents called me asking if I knew what had gone wrong. I let them know that they needed to read the Gotch website announcement.
all because of the WHO mag that we never get on a fiday anyway …
Maybe an Email would have been nice!
XchangIT posted a message as well.
they dont find it hard to communicate with me if i havn’t paid the bill on time
We received a printed letter with Wednesday’s delivery. This day and age though, it should have come via email.
I think we should all be more concerned with the contempt shown to customers!!
6 out of 6 elderly ladies all upset that their Peoples Friend putaways did not arrive on the normal day!!
BruceH exactly what happened here and no matter what i tried to tell them about the WHO magazine and the delay, it made no sence at all to them ..
Shaun S
Ditto with my Peoples and My Weekly customers.
I wonder if G&G told all the publishers of this descision and the possable lost sales. I bet they didn’t. In my case people where upset as they are also creatures of habit and we have a few community nurses who pick up titles for some of the elderly and infirmed. Bad move G&G know wonder some have little respect for you.