Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

How’s your experience with the Network call centre?

Mark Fletcher
October 29th, 2012 · 6 Comments

A couple of newsagents I have spoken with today say that wait times have increased significantly in the last week with the network call centre.  One wondered if this was related the sale of the business to Bauer.

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Category: magazine distribution

6 responses so far ↓

  • 1 SHAUN S // Oct 29, 2012 at 6:05 PM

    no problems

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  • 2 Amanda // Oct 29, 2012 at 9:36 PM

    No problem with waiting times.

    However, major issues with arrogance and unprofessional behaviour from the “subagents Team” at Network Services. Very disrespectful and are indicative of the attitude Network Services have towards Newsagents.

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  • 3 Dave // Oct 30, 2012 at 6:51 AM

    Amanda’s nailed it. Highhanded arrogance is the imbedded culture.

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  • 4 Natalie Wong // Oct 30, 2012 at 3:24 PM

    And try and get an email response! They don’t even bother to reply despite repeated requests for recognition.

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  • 5 allan wickham // Oct 30, 2012 at 5:22 PM

    It`s been pretty good.
    Amanda what do you mean by “subagents team”?

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  • 6 Paul // Oct 31, 2012 at 11:25 AM

    One comment I’ll make on the network call centre, having worked in a high volume award winning call centre myself, is that its very poor customer service and management for them to continually have to close during customer contact hours for “training”. It should all be done offline in rotations or after hours.

    3 likes

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