I was disappointed to hear from the Bauer owned Ticketek that they were taking our Ticketek agency business from us and giving it to Westfield. This was happening because our centre recently switched from AMP to Westfield.
While Ticketek was within their rights in terms of the contract, it disappoints me that a key supplier to newsagencies and my landlord can do this.
We had served Ticketek well, building excellent sales for their brand in the centre, delivering an excellent service for major and smaller events. We opened long hours – far longer than I expect the centre management desk to offer.
Why Ticketek agreed to the Westfield deal years ago is beyond me – especially with them knowing that many newsagents offered Ticketek.
My disappointment at the move escalated when the landlord had the gall to place a sign right in the front of our store on the weekend promoting Ticketek now being located elsewhere. It was a reminder that big businesses take care of their own.
‘Now At Available’ ?
and Rebel get a plug as well……..%-(
Have you been compensated in any way Mark ?
No, Lance. Ticketek to their credit refunded the application fee but no compensation for the GP they have ripped from us.
Not the behaviour you expect from businesses that say they support small business.
Mark, another “agency” that we can do
without.
What we get per ticket is abysmal.
When we do “pickups” for people who have purchased online (many more these days) we get absolutely nothing.
I still have it but it is not a top priority any more.
How long since you had a “hot sell” that was totally for the newsagent and not after a presale online?
Used and abused comes to mind again.
Mark,
It is my understanding that ticketek has nothing to do with Bauer it is still owned by Nine Entertainment
I was wrong nelson. I understood Bauer picked up and checking now I can see that was not the case. The post have been updated. Thanks for the tip and welcome back to commenting. I knew you never left.
It wouldn’t surprise me if Ticketek earns big $$$ from Westfield in return for Westfield getting exclusivity.