A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Newsagency marketing tip: thanking shoppers

Thank you for visiting today.

Hearing this from a staff member in a retail store as I was leaving made me feel good. It was delivered in a genuine way.

People can shop anywhere. The more welcome they feel they more likely they will spend and return another time.

10 likes
marketing

Join the discussion

  1. David@anglevalenews

    Did you buy or were you leaving empty handed? For a browser leaving, I think that may be a good way to say farewell.

    However, if it was a paying customer, I think they are the wrong words.

    Sometimes I say a simple thank you, possibly followed by a see you again, or enjoy the day.

    For the customer who comes in with a loaded supermarket trolley and buys a daily paper or a magazine, I will usually say something like Thanks for supporting us, or thanks for the business.

    And for those with a loaded trolley who come in and ask if I have “The Paper” then say “They didn’t have any next door”, feel bloody luck I grunted something. 🙂

    2 likes

Leave a Reply

Your email address will not be published. Required fields are marked *

Reload Image