I have heard from a range of retailers over the last few days that shoppers are ignoring social distancing, they are acting as if it’s back to normal. If you are experiencing this, here are some tips for your consideration:
- Refresh social distancing floor markings and signage.
- Ensure that you have barriers or similar at the counter so staff can feel safe.
- Consider regulating entry and exit flow.
- Have hand sanitiser at the entrance and at the counter.
- Remind staff about washing hands and using hand sanitiser.
- Workshop with staff what to say to customers who ignore social distancing.
- Speak in social media about the need for healthy and safe shipping for all.
- Use social media to appreciate customers who respect your moves.
Purely from a workplace health and safety perspective, social distancing is key. While some customers are demonstrating disinterest in respecting social distancing, it’s not health for the business or employees to pander to those folks.
In our own situation we do not see us returning to in-store software installation any time soon. More than 2 months ago we moved that work to remote and out has worked a treat thanks to video conferencing and other tools. We have embraced a safer and physically distanced approach and we are grateful that our customers have too.