Here’s what one subscriber shares on Twitter yesterday:
@Gay_Alcorn I accept that you've had production issues recently. These things happen. I'm not annoyed.
What I don't understand is why the onus is on us, the customers, to keep searching all morning for our paper, wondering if it's merely late, & finally we have to contact you
> pic.twitter.com/IcoEiUnsQZ— Karen (@kcIMT122) November 5, 2021
@Gay_Alcorn
Today's a good example. It's now 10:15am. The back half of The Age was delivered a few seconds ago. No sign of the front half.
What am I meant to do now? Wait to see if the front half shows up? Give up, & go out & buy a paper?
The lack of info is not good enough.— Karen (@kcIMT122) November 5, 2021
It’s another newspaper home delivery fail that’s on the publisher.
So only one half of The Age delivered today. Why can’t you be proactive and advise your customers when there’s a “production issue” so we don’t waste our time hunting through our gardens (and next door’s) for a paper that never arrived? This is getting beyond ridiculous and your contempt for loyal, long-term subscribers is beyond the pale.
Sarah, I assume your comment is directed at the newspaper publisher. They are not here, unfortunately.
No Spectrum in 3 weels. Half a paper is not good enough.