Why a spinner is perfect for some card ranges in the newsagency
I could have also called this post why some card companies should not pressure newsagents to get on the wood or on the wall or however else they refer to permanent card fixtures.
I heard from a newsagent last week about a card company that currently has a spinner in their business pressuring for space on the wall. The rep from the card company said the wall was premium space and if the newsagent respected the relationship they would allocate wall space to the card company.
The spinner is performing well. Indeed, in terms of return on floor space, the spinner is in the top five performing floor space allocations in the business.
It does not make sense that the card company would want to disrupt a situation that is working for them and the retailer.
This same supplier agitates for wall space by saying the number of spinners is limited. I suspect they do this without considering the performance of spinners, without carefully analysing the performance of spinners.
Here are four bother reasons, beyond sales performance, why a spinner may be a better solution for cards than being on the wall:
- The card department primarily serves destination shoppers.
- Shoppers do purchase cards on impulse. For this to happen you need to be where they are and often that is not the card department.
- Some card ranges can attract shoppers to a business. They can only do that if on the lease line.
- Some card ranges add to the entertainment / shopping experience. This is best achieved outside the card department.
So, to any card company wanting to move their cards off a successful spinner onto the wall I’d say prove to me that this makes sense, protect me if it fails.
If your rep tells you sales will improve, call them on it, ask for evidence to support the claim. Too many reps are allowed to get away with BS. They have a job to do and that is to serve their employer. Often that relationship does not drive the best outcomes for your business.
Another embarrassing House of Wellness promotion
The House of Wellness giveaway with News Corp newspapers yesterday was embarrassing. People weren’t chasing it and plenty didn’t want it when offered. It is a sales catalogue for Chemist Warehouse dressed up as editorial content. We should be paid well to distribute this ad catalogue. We are not paid well in my opinion.
Sunday newsagency management tip: do and reach more on Facebook
If you promote lottery products on your Facebook page, Facebook will not allow you to access people under 18. If you don’t promote lottery products on your Facebook page you have access to 13 – 18 year olds. Stop promoting lottery products on your Facebook page and each more people.
Sunday newsagency marketing tip: marketing is not about you
Small business retailers tend to like marketing they can see. Like the ad in the local paper or the catalogue in letterboxes.
You seeing your own marketing is irrelevant. In fact, it is as irrelevant as many catalogues stuffed in letterboxes.
The best marketing today is about accurate engagement measurement, faster delivery and more immediate in-store engagement.
Take the old-school catalogue . Artwork, printing and delivery will take three to six weeks and cost you or your marketing group around $1,500, maybe more.
In many locations, that $1,500 could have funded 30 Facebook campaigns reaching 5,000+ people, carefully targeted with accurate data on engagement.
While catalogues play a role, that role today is far less than two years ago.
A newsagent told me they liked the catalogue because they could see it whereas they could not see a Facebook post. Their loss, as I told them.
200th issue of Owner Builder magazine
If you stock Owner Builder magazine, dig out the latest issue and shine a light on it in your shop. It’s the 200th issue. I like the magazine as it is Australian, niche and loved by its readers.
Take a look at the preview the publisher offers vis this Tweet on Twitter:
Latest issue of The Owner Builder on sale nationwide now! Sample here: http://t.co/locLL1xot1
— Lynda Wilson, Editor (@theownerbuilder) July 29, 2015
Inspiring Mother’s Day display
Here is a Mother’s Day display that I saw when overseas last week. I love it for the terrific range of products and the fun of the display and that it does not look like a usual retail display. This is why I say it is inspiring.
Mother’s Day is a season that can be boring if the product mix and in store pitch is the same old. The starting point for a fresh pitch is a display that looks different, like the inspiring display ion this photo.
Interesting take on the store of the future
This article from Digiday is an interesting look at Target in the US and their store of the suture project. Specifically, I appreciate the comments about evolution rather than a big launch of a future concept.
Brick and mortar retail has a bright future in my opinion … as long as it continues to evolve to engage shoppers how and where they want such engagement.
Small step changes, continuous changes, are the key, even in local newsagencies.
The days of set and forget retail are over. We have to see regular change otherwise we lose relevance and the revenue associated with this.
GNS Chairman writes to newsagents
This correspondence was emailed to GNS newsagent customers today:
Dear GNS levyholders,
Firstly, on behalf of the GNS Board of Directors, let me thank you for providing the working capital that has enabled GNS to provide its services for so many years.
The levy, collection of which was ended on 30 June 2016, enabled GNS to provide low prices and serve you – our newsagent customers.
The levy amount now held by GNS is of the order of $6.5m.
Your own levy balance will appear on your statements from next month.
Many of you have asked for access to your levy sooner than when you leave the industry – currently the only way your levy balance can be reclaimed.
In response to this we are now preparing to offer levy holders the opportunity to convert their levy balance to a mix of credit against purchases over a two-year period and shares.
Of course, you need not do anything and your levy balance will be paid out in accordance with the agreement when it was charged i.e. paid when you exit the industry.
The offer however will be designed to reward levy holders by allowing you to use your balance to buy GNS products and become shareholders. Shareholders of course enjoy any capital growth in the share value, any dividends that are paid and access to share buyback when exiting the industry.
Full details will be available after July this year once GNS’ audited financials are completed.
Martin Hartcher
Chairman GNS Ltd
Gross profit from magazines
I was at a magazine retail business in Los Angeles two weeks ago where they were arriving new stock in for the day. I got to see an invoice. This shows gross profit of 34% from the magazines supplied. yes, the model is sale or return.
Where there is an extraordinary difference between the magazine distribution model in the US and that of Australia, this gross profit percentage is interesting.
Retail space in the US costs less as does labour. These two data point differences compared to Australia highlight the challenge of the 25% GP we see in Australia today. We are far worse off that our US colleagues. This needs to change for magazine sales in newsagencies to grow, which I firmly believe they can.
See the Tatts screens in action in a newsagency
For those who have not seen two Tatts screens in action being the counter in an outlet, here is a video I shot yesterday in a newsagency in Sydney.
It looks good, impressive. However, and it is a big however, the content I saw did not reflect the average shopper wait and counter time. In the time I was at the store, 20% of customers looked in the direction of the screen and no one appeared engaged with the content on the screen.
Shop Til You Drop closing
Bauer announced Monday that Shop Til You Drop is to close. I am grateful for the opportunity to be interviewed by Crikey for this story. It covers the topic well:
Closure of Shop Til You Drop signals ongoing crisis for Aussie mags
EMILY WATKINS
Crikey media reporterThe long death march of print is continuing with the closure of fashion mag Shop Til You Dropannounced by Bauer Media yesterday. Just over a year ago, Bauer was still insisting the magazine would not fold, despite closing its website in December 2015. It’s just the latest in a slew of closures both for Bauer and publishers generally across the industry.
Director of newsagency marketing group NewsXpress, Mark Fletcher, told Crikey the news of the closure was not surprising to newsagents around the county.
“Magazine closures are something that have become commonplace,” he said. “We are not getting destination traffic for a title anymore in the newsagencies.”
Fletcher went on to say that the high-volume weekly and monthly titles were the most vulnerable.
“The special interest titles are strong and are doing well because they have their own communities,” he said. “But the sorts of things I’m able to read in (the weekly and monthly) magazines, I can get much better content and more diversity of content online … Why am I going to buy a magazine for this?”
Media analyst Steve Allen said Bauer’s Australian CEO, Nick Chan, is likely to make more cuts to make to the business’s magazine titles.
“He’s been given a very clear direction from the German owners — every masthead’s being looked at and those that aren’t profitable will be closed,” Allen said. “I think there will be more, but we think they’re getting to the end of this clean up.”
Allen believes the titles now most at risk would be motoring magazines, like Wheels.
“A lot of people who are buying motor vehicles now will get roadtest information online, they don’t need to buy these magazines anymore,” he said. “They used to be very important.”
Allen told Crikey that once the motoring manufacturers realised that consumers were no longer relying on reviews in the magazines, they vastly reduced their advertising.
“They always had a difficult relationship with these titles because they couldn’t control them. When they started to drop in circulation, about seven to 10 years ago, a lot of the manufacturers decided they didn’t need to advertise in them anymore,” he said.
It’s been a bad year or so for print editions of Aussie mags. Bauer closed Cleo magazine in February last year, and Dolly’s print edition was axed in December. Back in October, Bauer Media also sold off five adventure titles and their websites.
And the closures aren’t limited to Bauer — Pacific Magazines’ FAMOUS closed in April last year, and Australian Property Investor closed in December.
Newsagents are dealing with the lack of traffic by diversifying their businesses. Fletcher said that, for most, this has meant reducing the space in their shops dedicated to magazines by up to 40 per cent over the past 18 months or so. He said one newsagent he’d spoken with today had, over the last 12 months, culled the 1,400 magazine titles he once stocked down to 600.
Now before magazine publishers call and ask me to not talk down the category, the numbers are the numbers. We retailers need to run our business pursuing the best return on space and labour possible. The 25% GP sets us up to watch what happens with magazines more carefully than growing product categories from which we can get 50% GP and more.
I think magazines have an excellent role in our businesses. Niche magazines, more mainstream special interest titles and magazines with content people want in print form, content they can trust.
Shop Til You Drop has been dropped not because it is a bad titles, but, rather, because the economic model on which it was based has fundamentally changed thanks to technology and direct designer / manufacturer relationships with consumers.
The future of GNS the topic newsagents ask most about
Every couple of days I get asked what I think of GNS and whether I think the business has a future. If I can getting these questions others must be as well.
Whereas a year or two ago such a question was along the lines of GNS being a supplier, today the question usually relates to share value and sale options.
Unless there is communication in the marketplace I have not seen, GNS needs to arrest the concerns being expressed by outlining a leadership strategy that newsagents can feel connected to and optimistic from, strategy that breaking into tactical opportunities with which individual newsagents can feel connected.
I am posting about this today in response to a call yesterday afternoon from a concerned newsagent. They asked I put this post up to see how people here comment. So, here it is.
Crossword title range declining at US transit locations
The range of crossword titles I am seeing at US transit locations this year is down on last year and considerably down on two years ago. It is as if a tap has been wound back. Whereas previously there would have been twenty to thirty titles in good locations, now there are a few titles at the bottom of a magazine unit, looking neglected:
I am not sure if we can safely ready anything into this as the US magazine route to market is completely different to ours. However, there has been a considerable decline in transit where category representation was consistent for ages.
Thank you Ride magazine for supporting newsagents
This is terrific support from the folks at Ride magazine. I love the video:
New magazine. In newsagents today. #RIDE75
All about cycling.
Bikes of the #peloton.
Get your copy. pic.twitter.com/6b4zS6mDyy— RIDE Cycling Review (@ridemediaHQ) March 26, 2017
Other indie magazine publishers please take note!
Another front of store Easter pitch
Here at another of my stores is the lease line Easter gift pitch. This also flows to cards, plush and more items that connect with Easter opportunities.
This is the third wave of Easter in this business. The gifts in the first two waves sold out.
We have some of the same items you can see in the photo at the counter as some people need to see things two or three times to get them to register.
Anzac Coins being sold on eBay already
The Anzac coin collection yet to launch in newsagencies is available on eBay. Click here to see an ad. Click here to see and ad for the Victoria Cross medal. Here is someone else selling the Victorias Cross medal.
These activities diminish the value of the newspaper promotion. Right now everything should be about the mastheads connected to the promotion.
What do you think?
Sunday newsagency marketing tip: promote cards in the front window
This photo is a terrific example of how to promote cards in the front window. This is a wonderful display – attractive, engaging and emotional. Look at the detail in the display. Whoever did this took care to tell a story. This is a perfect pitch for cards to people on the street out the front of this business. Inspiring!
Click on the image for a full size version you can zoom in on.
We can sell more cards in our businesses.
Sunday newsagency management advice: talk to your employees about the penalty rates changes
I got an email this week from an employee of a newsagency business I have no connection with. They wanted to know what you happen to their pay as their roster includes Sundays. They are too scared to ask the owner and wanted to know what other newsagents are doing.
My post on penalty rates brought them to this site where they found my contact details.
If you have not done so already, talk with your employees about your plans following the decision on Sunday penalty rates.
If you are an employee reading this, ask the owner about their plans. Discussions like these don’t need to be confrontational or stressful. The key is to get to the facts so everyone can make informed decisions.











