A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark Fletcher

Be wary if anyone who calls you and ask you to load software or to go to a website

Someone passing themselves off as being from E-Pay or Touch or some other newsagency supplier is calling newsagents this week asking them to load software or asking for log in details for your Touch or E-Pay accounts. While they sound legitimate, they are not. This is a scam. Do not fall for it.

Never load software or follow the directions to a website given by someone over the phone unless you know for sure the person you are speaking to. Be suspicious. For example, if someone from your newsagency software company calls and asks you to load something, get their name and tell them you would like to call them back.

Usually, asking the name and number of the person will see them hang up.

Not following this advice could cost you thousands.

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Ethics

Your school booklist competition

IMG_2627Officeworks is pushing even harder for back to school business for the kick-off of the 2016 year with extensive marketing already for their BTS service. In addition to advertising, they have flyers, posters and other promotions – including this flyer at the counter and on noticeboards. While newsagents are focused on Christmas, Officeworks is aggressively chasing Back to School commitments. FYI newsXpress launches its in-store Back to School promotion later today.

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Stationery

Leveraging the magazine gift with purchase

Screen Shot 2015-12-15 at 6.41.11 amThe Pacific Magazines Nexus marketing support program provides newsagents with advance notice of any gift with purchase. Included is collateral we can use to drive sales of the supported title. The latest issue of InStyle comes with a $25 tube of Ren body lotion. Promoting the offer with this collateral from Pacific is one way we can drive traffic to our businesses. Using this on your business Facebook page is the smart move.

There is excellent evidence of sales growth for businesses that leverage the free to use Nexus marketing tools.

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magazines

Growing Christmas sales in the newsagency with special orders

IMG_2656It is a special order Christmas for us with plenty of orders for customers. Shoppers can see the orders – promoting the special order service, giving customers confidence we have them covered if they want something we do not currently have in stock.

This process of showing off what is usually in a back room works with LayBys too as it shows off the popularity of products – and popularity drives popularity.

In the case of LayBys and special orders, having solid management processes is key – to save time on managing them, ensuring accuracy, delivering consistent customer service and maximising the shopper contact opportunity.

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Newsagency management

Sunday newsagency challenge: trust no one

  1. Have systematic processes in place to check cash, inventory and hours worked.
  2. Make catching employee theft easy.
  3. Make detecting shopper theft easy.
  4. Systemise your processes to eliminate shadows and corners.
  5. Rely on facts and not gut.

Trust no one.

A newsagent discovered the employee they trusted the most had been stealing $300 a week for two years. This went undiscovered because they did not use the tools at their disposal that provided evidence of the theft.

Trust no one. This who respect you will want you to have strong management practices in place – to prove their honesty.

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Newsagency challenges

Sunday newsagency management tip: find trends before they find you

If a supplier is pitching a trend to you it is often too late to achieve the maximum potential from the trend as the supplier will be pitching to other retailers as well.

The best trend to discover are those yet to hit around your business. The best way to spot these trends is to engage online and outside you business with groups likely to spot trends. This is where Facebook groups, LinkedIn groups and Twitter trendsetters are good to follow.

Thanks to technology today we have wonderful opportunities to spot trends overseas long before Australian suppliers have products available.

Trends that find you are not as profitable. Look at adult colouring. The newsagents who made the most were ahead of local suppliers.

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Management tip

Promoting magazines from the newsagency on Facebook

Newsagents often ask how to promote magazines on facebook other than saying out now. Here is an example of the type of post I like. It is one I loaded this afternoon. You can see I am trying to appeal to those worried about the weight they gain over Christmas and those who like to look at nice bodies. It’s an attempt and being light-hearted.

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marketing

If you want to connect with Millennials in your newsagency

A survey funded by Nestlé Purina has found cats are the pet of choice for many in the millennial generation. Close to half of 1,000 survey respondents in the millennial age range (18 to 34) said they own cats.

Many also reported that they believe their cat is similar to themselves, considering their personalities to be independent, yet social. 57 percent of millennial cat owners said that their cat is as important in their lives as their friends, and two in five consider their cat to be their “best friend.”

While this is a US survey, it is being taken seriously by pet products retailers in Australia. Newsagents ought to consider the survey if they want to connect with Millennials. There are plenty of cat products we sell and can sell: calendars, diaries, magazines, cards, social stationery, gifts … plenty.

Offering products that appeal to a passion of a section of the community is good for business.

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Management tip

Terrific window display in Ballarat

I love this Christmas window display by one of the team members at newsxpress Middle in Ballarat, Victoria. It is inspiring as it creatively pitches a range of products for Christmas in a level of visual merchandising often only seen in major retailers.

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I like that the display includes the tatts promotion on the side, maintaining the promotion obligation but doing it in a way that works with the stunning Christmas centrepiece.

Also, see the Christmas cards in the display. Showing how people use products they can purchase from you will absolutely drive sales.

I am told plenty of customers are commenting on the display. This is inspiring.

What does your Christmas window look like?

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marketing

Is selling body parts innovation?

In Hong Kong this week I found these packs of Freddo frog faces for sale, packaged for Christmas.

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Is this marketing innovation – to pull apart a loveable chocolate treat treat and sell off parts. What is next, Freddo legs? Frog’s legs are a delicacy so I guess we need to expect them.

Seriously, though, what is the point of this other? While I am not the customer, I don’t get what they have done here and why.

Harry Melbourne, the 18 year old chocolate moulder from Australian who invented Freddo in 1930 would be turning in his grave.

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retail

Appalling editorial from the Herald Sun

IMG_2621People at News Corp. must think Australians are idiots with their continual spin against state and federal labor parties. They pass off as news made up headlines and stories. Yesterday’s Herald Sun front page story was typical News Corp. nonsense. It is a headline driven by the Auditor General’s report into the East West Link. I have read the summary of the AG report and listened to and read several news stories.  Only the Labor hating News Corp paper saw the story this way.

The Herald Sun coverage is not news, it is biased and unprofessional.

News Corp needs to stop expecting newsagents to be the pushers of their brand of politics.

Footnote: this post is about the editorial content only, not the circulation people or processes.

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Uncategorized

Newsagents do have a competitive advantage over major retailers

IMG_2599It is easy to say we small business newsagents cannot compete with major retailers like K-Mart, Target, Big W and others. While we do not have the buying power or the capacity to fund deep discounts, we have one advantage we can leverage to be competitive with the majors.

Our advantage is that we can be nimble. By this I mean we can choose when we do things – and timing can be everything.

Take this Star Wars R2D2 interactive robotic droid. K-Mart went out early with a low low price. Now that they are out of stock, we can offer the product for a good margin and achieve excellent sales.

The movie is a week away from launch and the publicity machine is in full flight. Right now is the best time to sell this R2D2 at the suggested retail price. So that is what we are doing, as part of a large in-store commitment to the Star Wars licence. We have products from five suppliers, three of whom do not usually deal with newsagents.

Our strategy of holding off our main promotion until just before the movie launches is working in-store and online. K-Mart going out early and at a low price for the hero droid product is not harmful.

All we need to be successful with an opportunity like this is between one and two weeks, the right one or two weeks in the context of the calendar followed by the majors. It’s a blue ocean opportunity – offering the products after the majors have sold out and enjoying a relatively competition-free marketplace.

This is one way we can leverage being nimble to compete with the majors. It is the type of activity the newsagency marketing groups can drive for their members – leveraging buying deals, sharing marketing plans of the majors and helping their members make the most of the opportunities that appear in cracks in the plans of the majors. Indeed, it is a valuable benefit of being in a group as especially shown through the Star Wars engagement.

Thank goodness for last minute shoppers as they are the ones who make these timing opportunities work for us.

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marketing

Sales numbers reveal an early start to Christmas in the newsagency

Christmas kicked offer for us around a month ago. Looking back on the first four weeks, there is a terrific sales bump, providing confidence that this year will see a good increase over last year. The increase is primarily in cards, ornaments, gifts and special interest items.

Retailers often talk of when Christmas kicks in. This year, for me and many I talk with, it has been an early start … for which I am most grateful.

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Newsagency management

AFR reports on Tatts and the next Victorian gambling licence

There is an interesting report in The Australian Financial Review today about the expected applicants for the new lotteries licence in Victoria coming up for grabs soon. While the expectation is tatts will retain it, it is interesting to read about the other companies and their at least having a crack at the opportunity.

The duration of licences is a factor newsagents ought to consider when assessing capital investment in lottery branding.

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Lotteries

How can Coles offer half price Bauer Media magazine titles?

Screen Shot 2015-12-08 at 10.07.57 amColes Express is promoting half price Bauer Media magazines: Woman’s Day, OK!, NW and The Australian Women’s Weekly.

This extraordinary deal is available with any fuel purchase, yes, any fuel purchase. The AIP says retailers make around 5% on fuel sales so they can’t be funding this deal.

While I understand there is a difference between the magazine shopper in a newsagency and someone buying a magazine, this type of promotion encourages shoppers to expect to purchase magazines at half price. I say this because the campaign is running for two months. People purchase fuel, say, weekly. This campaign has the right triggers and is running long enough to educate the weekly magazine shopper to switch from their current retailer to the Coles Express outlet.

I think the only way to see this campaign is to drive people to choose Coles express for their weekly magazine purchase. Sure, there will be some incremental business – but I doubt this will amount to much.

Weekly magazine shoppers are not as loyal as they were – because of price games like these,

I’d love someone from magazine publishing or distribution to tell me that I am wrong, that this two month long half price campaign for the Bauer titles is not designed to change shopper behaviour like I suspect it is.

This supermarket chain campaign is the type of campaign I hate to see. It makes us look expensive. Hell, we are expensive when we charge double for these participating Bauer titles. Where is the sense in that?

Based on a network size of 650 stores and considering the titles involved, allowing for conservative sales numbers, I’d expect this campaign to have a cost of at least $15,000 a week in terms of what is being given away. Whoever is funding this must be expecting a return on this investment for the titles being promoted.

With newsagents selling close to 50% of all magazines sold in Australia, why run a campaign that makes them look expensive compared to Coles?

Would Bauer fund a campaign like this in newsagencies? If they want us to grow magazine sales they would as they would want us to be seen as competitive.

My supermarket contacts say they expect Coles Express will make full margin on all titles if this campaign is run in the same way other magazine campaigns are run. That would make it an expensive for whoever is funding the campaign. I would love to see that level of investment made in selling these magazines in newsagencies.

What do others think?

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Competition

A good kids magazine section in WH Smith

IMG_2492I like the kids magazine section of a local WH Smith store I saw a few days ago. It is easy to shop, presents the titles well and handles the considerable gift with purchase challenge so as to maintain order for the display. I think this display approach is one we could learn from.

Click on the image for a larger version.

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magazines

The shift in newspaper marketing newsagents need to see and confront

IMG_2486For decades the focus of newspaper marketing has been home delivery as it sat at the heart of the economic model pursued by newspaper publishers. Long-term home delivery customers were gold when it came to setting advertising rates. Advertising revenue has been the most important revenue stream to publishers.

That was then.

This is now.

The ad stuck on the front of the Sunday Age newspaper at the weekend was all about promoting six months access on any device, anytime. This is a digital subscription. No sign of a home delivery offer in sight. No support for the print product being used to serve the ad.

I have written here previously that I expect Fairfax to be the first newspaper publisher to retreat from seven day production of a capital city newspaper. On pure circulation numbers it ought to be one or more of the News Corp. dailies in single paper cities. However, in smaller cities there are factors other than circulation that can keep a newspaper publishing. Also, I think News is more invested in not being first than Fairfax.

This ad reflects a change on focus by Fairfax. We need to take notice … today, not next month, not in six mounted, today.

  • What percentage of transactions in your business include a newspaper?
  • How many newspapers are sold alone?
  • How much do other parts of your business rely on habit-based newspaper shoppers?
  • What is the overhead of newspapers in your business – in terms of space and labour?
  • What new traffic are you generating now to replace newspapers into the future?

These are other questions deserve consideration and answers. Thinking about this issue and the starter questions I have noted is a positive thing to do. The only negative in all this would be if you did nothing.

I have not written this post to alarm anyone. Rather, it records the fact of the shift on focus of Fairfax marketing – with the hope of engaging newsagents in thinking about retail businesses without daily newspaper traffic.

While the decline in over the counter newspaper sales is not new, too many newsagents are yet to factor this into their business planning.

Rupert Murdoch started talking about the shift in April 2005. Back then, he was considered to be slow to the digital discussion. sadly, he appears to have been an early adopter compared to too many newsagents.

The future of your newsagency with less reliance on newspapers is up to you. Just as Fairfax is clearly planning for less income from print, so must you.

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newspaper home delivery

Stunning Empire cover strategy to attract Star Wars collectors to the newsagency

IMG_2585I saw one of the stunning covers of the Star Wars series being released by Empire magazine. Using lenticular 3D technology, the cover I saw popped out of the magazine rack. It truly was stunning. I am not sure what the release plan in for Australia. Based on Star Wars licenced product sales so far, I expect all in the series would sell out if we got them. In fact, I am sure I could sell the whole set many times over – if I could be sure of getting stock. Star wars fans online are raving about the covers.

This is an excellent example of where a magazine can achieve sales beyond average by connecting with fans in a personal and collectible way. It is an example of when the distributor needs a way of identifying those of us with a commercial interest beyond regular magazine sales.

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magazines