A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark Fletcher

News Limited lets newsagents down on price rise

News Limited has announced a price rise for the Sunday Telegraph and while newsagents will welcome this, I am sure they would prefer a price rise for the Daily Telegraph.  While News has taken care of itself with advertising rate rises over the last ten or twelve years, they have condemned newsagents to be the working poor with no cover price increase in that time.

In the ten or twelve years that the Daily Telegraph has been $1, newsagents have faced many wage rises, rent increases and operating cost increases.  Also, in that time, News has pushed its product into more retail outlets, taking traffic away from newsagents.

That News has increased the cover price in line with even CPI is appalling behaviour against small business newsagents and other retailers who sell this product.

Footnote: the timing of the announcement of the Sunday Telegraph price rise is disappointing.  many newsagents would have preferred to know of Sunday so that they could let their customers know.

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Newspapers

Challenges for newsagents with emerging newspaper and magazine subscription models

Next Issue Media, the digital publishing consortium of Condé Nast, Hearst, Meredith, News Corporation, and Time, Inc., commissioned research into publishers might leverage the opportunities
presented by digital platforms.The resulting White Paper is a must read for distribution newsagents and those representing them.

Next Issue Media is starting with magazines and plans to have their digital newsstand operating for the coming US Summer – as reported by Paid Content a couple of days ago.  Newspapers will make it to this platform.

Music publishers tried hard to maintain control of their distribution channels six years ago with modest success.  It will be interesting to see what happens with print.

In the meantime, newsagents have more information now available in the public forum with which to consider their own plans and the context of print media products within those plans.  No, I am not saying print is dead. What I am saying to distribution newsagents is – be fully aware of what is happening out there and make decisions which are right for you and your business.

Those representing newsagents in negotiations / discussions with publishers need to be across the Next Issue Media moves and similar moves by others.  If any of what I have written here is news to them then I would be concerned.

PS. be sure to watch the videos on the next Media website.

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Media disruption

Advice from Network Services for flood affected newsagents

Network Services has published the following magazine distribution update for flood affected newsagents:

Network Services will continue in our attempt to get stock to you and keep you updated with our progress. At this stage we are very pleased to announce we have been able to successfully source alternate transport options for some parts of the state, with a number of weekly titles being flown into the far north to ensure delivery is made in a timely manner.

Details of our plans for Monday’s delivery are outlined below:

Far North Queensland:
We are in the process of moving some stock to you via air-freight in order to bypass flood waters. As a result we currently expect titles to be on-sale Monday close to normal including the key weekly titles – Woman’s Day & TV Week. Please note this is the plan at this point and is subject to the availability of airfreight slots – as you can appreciate capacity is limited & critical supplies have priority. Grazia & NW we expect to be on-sale Wed as usual.

Country:
This area is still a difficult one for our trucks and drivers. While some key line haul routes are opening (especially to the North) others remain closed. Additionally there are significant localised closures effecting access to & through key communities. We will deliver all products scheduled for on-sale Monday where possible.

Metro:
At this stage you should receive your deliveries on or close to the usual schedule – including Woman’s Day & TV Week.

Again we apologise for supply delays caused by recent events. We understand how important supply is to all businesses at this time, it is for this reason we wish to reinforce that supply has not been preferential. All supplies have been and will continue to be shipped to all businesses (regardless of type, size, sales volume) as soon as safe passage is available, the only factors influencing supply at this stage are the availability of drivers and safe access.

NOTE – We are currently attempting to contact all retailers and agents whose business’ or towns have been inundated by flood waters. This is order to discuss how we can best assist you during this difficult time. If you have not yet been contacted we ask that you call our Flood Assistance Hotline on 1300 131 169 and select Option 1.

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magazine distribution

The Age cares less about the Australian Open

age-jan152011.JPGHow nuts is this!  The editorial folks at The Age newspaper put in a ton of work in bringing together coverage in advance of the Australian Open tennis tournament this week.  Someone in marketing decided to have a stuck on note stuck over the promotion on the front page of the newspaper promoting their Australian Open coverage.  The stuck on note is promoting up to 75% off the cover price for home delivery.  Marketing beats editorial again.  Marketing also beats newsagents – these subscriptions some at a huge cost to the newsagency channel.

These stuck on notes were not on all copies of The Age in each of my newsagencies.  We must have got some home delivery stock – the circ. people at The Age would not want existing customers to know that there is a better deal.  No, they would rather convert a full fare paying retail customer to a cheap-ass home delivery deal which has a much higher fulfillment cost for the newsagent.

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Newsagency challenges

Great calendar sales

calendars-jan15.JPGBeing the only calendar outlet left in the shopping centre is great for sales.  The photo is of most of our range as at yesterday. We will sell out without dropping our price below 50%.  Even at this discount we are in excellent shape thanks to great buying.  What a terrific calendars season it’s been!

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Calendars

Customers responding to flood appeal at the counter

flood-appeal.JPGJust as we found with the Victorian bushfires appeal, we are finding our customers responding positively to the collection of funds for donating to the Queensland Premier’s Flood Appeal.  From small change to lottery syndicate wins of $10 and more, money is getting dropped in.  This is wonderful to see.

We are using a transparent container so that the amount collected can be seen by all.  The container is tethered to the counter to protect against theft.  Our notice advises customers that we will post receipts to show what has been donated.  Customers loved this transparency during the bushfire appeal.

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Social responsibility

ACP Magazines raising funds for flood relief

ok-floods.JPGKudos to ACP magazines for donating ten cents from every copy of their weekly magazines sold over the next week to the Premier’s Flood Relief Appeal. Participating titles include Woman’s Day, Take 5, NW, TV Week, ZOO Weekly, OK!, The Picture, People and Grazia.  Staring with OK! which went on sale yesterday.

The total circulation of these magazines is in excess of 1 million copies each week.

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magazines

NANA assembles flood crisis team

Well done NANA for assembling a flood crisis team.  Here is a copy of the announcement:

“Become part of the NANA “Crisis Crew”.

The recent Floods have again highlighted the need for a register of qualified and experienced newsagents to assist where and when a catastrophe hits our industry be it a singular event or the current floods.

Some might remember many years ago the Newcastle Earthquake. NANA was quick to respond with help running shops allowing those agents affected to be able to clear damage from their homes. There have been several instances since including in recent times the Epping Newsagency tragedy.

NANA is therefore appealing to any newsagent working or retired who would be prepared to be a part of our “Crisis Crew” and with the current disaster, be prepared to travel to flood affected areas assisting the local agent by relieving in the shop thereby giving the owner the opportunity to clean up at home or assist a neighbour. NANA would cover travel and accommodation costs to a reasonable level.

• If you personally or you know of an Newsagent who needs help or,
• If you would be prepared to be part of the “Crisis Crew” ,
Please call NANA Services on 02 9744 0400 or email gary@nana.com.au.”

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Social responsibility

Who magazine first out with flood pictures

who-floods.JPGThe latest issue of Who magazine which went on sale yesterday is the first out with pictures from Queensland’s floods.  We have not done a flashy display to push sales.  Rather, we have the magazine placed with newspapers so that the full cover can be seen and the issue easily browsed by those who may not usually purchase Who.

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magazines

Advice for newsagents getting back into their businesses after the floods

Tower Systems published the following advice earlier today for newsagents using its newsagency software and getting back into their businesses following time away because of the recent floods.

Magazines
With truck routes dramatically affected, a lot of newsagents have missed their usual magazine deliveries. This advice outlines what to do when the stock does arrive in-store.

1. Arrive magazines via EDI.

You may find that not all of your magazine bundles have been delivered, so it is best to print a Pending Invoices report (by selecting the invoices to arrive, then clicking the ‘View’ button at the bottom and printing that report) before you arrive the invoices. This will give you a list of what you should have received, which you can compare to the delivery labels showing what you actually received. You will then have a list of magazines to process shortages for.

2. Process multiple returns in order.

You may have received several returns forms from magazine suppliers but not yet been able to process any returns through Retailer yet. The best process for this situation is to scan all of your returns into Returns Scanning as normal, then process the oldest returns form first. Don’t change any of the Early Returns, Retailer will work them out correctly to ensure you receive credits on time. (Don’t press the ALL button in the Early Returns screen.)  Print the forms and create the EDI returns file as usual, then process the next returns form the same way for that supplier. Ensure you always process the oldest form first.

When you return Network stock, make sure you print all of the forms from NetOnline, and include all of the appropriate barcoded labels on each box.

Newspapers
To ensure that customers are not charged for newspapers that were not delivered, a Non Arrival should be added.

1. From the Main Screen of Retailer, go to Stock Maintenance  Receipt of Stock  Non Arrivals.

2. Click ‘Add Non Arrival’.

3. Type the PLU for an item that didn’t arrive, select the date that it didn’t arrive, then click ‘Save Non Arrival’.

4. Repeat steps 2 and 3 for all other items and dates necessary.

Customers
If you didn’t print Customer Statements on December 31/January 1, our recommendation is to do the weekly billing as normal (make sure you’ve done the Non Arrivals first!), then print statements at the end of January and print a two month statement (covering Dec and Jan). Any payments made during the period will still appear, so the only difference will be a higher than normal total balance.

Subagents
To ensure that subagents are charged correctly, it is best to go into the All Orders grid for each subagent and change the Number Delivered to zero for any items that the subagent did not receive.

Non Arrivals will only affect subagent orders if the orders had not yet been generated when the Non Arrival was added.

Write-Off stock
If you have any water-damaged stock, use the Write-Off Stock function to ensure your stock holding figure is kept up to date. You could also print the Write-Off Report for a list of the damaged products. Refer to Advice Sheet G08.

Other recommendations
1. Take photographs of water-damaged stock before throwing it away.

2. Take photographs of water-damage to the store’s fixtures and fittings.

If water entered the store, even if it didn’t touch any equipment, have a professional technician check all of the equipment. There may be an issue further down the track with moisture build up.

In addition to emailing this advice, it was provided RSS feed directly into our software in each user location.

I am posting it here given that some newsagents are yet to get back into their businesses and collect emails.

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Newsagency challenges

newsXpress supports national flood appeal collection

flood-appeal.pngAll newsXpress stores across Australia have been provided with collateral for supporting the collection of cash donations from customers for depositing into the Premier’s Flood Appeal account. Click on the image to see a larger version of the poster which has been created.  In support of transparency, newsXpress outlets will display receipts, showing the total amount of money raised in-store for the appeal. The same approach was used successfully to raise considerable funds for the Victorian Bushfire Appeal.

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Social responsibility

Interesting idea: A temporary restaurant installation

Check out the story online about a temporary restaurant installation in New York.  The idea of the team is to transform the restaurant every thirty days. What caught my eye about this story is how those involved are collaborating and embracing change through the course of the nine month project.  Fascinating.

I wonder what sort of newsagency we would come up with in this situation – low budget, built by a passionate team and with the knowledge that it is temporary.  I wonder what innovation we would see every thirty days if those involved committed to the same level of change as those behind the New York restaurant idea.

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Uncategorized

Floods the only story in town today

The flooding in Queensland is the only story in Australia today.  Plenty of customers visiting newsagencies have comments, others are interested in updates.  It’s at times like this that having live in-store radio playing works well.  We are kept up to date with news on the developing situation and receive information relevant to newsagents.

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Newsagency challenges

Kudos for the Empire magazine ipad app

A review at Know Your Mobile for the just released Empire magazine iPad app is worth a read.  It reinforces my view that special interest title sales are most at risk at the moment from iPad app launches.  As the reviewer says, the price, £1.79, is a very fair and affordable price indeed.

While talking about magazine iPad apps, the app for evo magazine from Dennis Publishing in the UK is drawing good interest.

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magazines

Crazy Crazy Bones supply

crazybones.jpgSeveral newsagents contacted me regarding receiving this Crazy Bones pack which they received yesterday.  This clearly old stock (old price labels and damaged packaging) would not be acceptable to major retailers so why shove it out to newsagents.  If I was sent this stock I’d return it immediately.  It is appalling that newsagents have to fund the cost of return.  While I have no way of knowing, it is as if the distributor wanted to earn the supply fee – to do that all they need do is ship the stock out.  Pathetic.

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magazine distribution

What is the optimum magazine range for a newsagency?

What is the optimum magazine range for your newsagency?  This question is more important in 2011 than ever before.

With magazine sales flat, publishers actively pursuing other distribution channels (tablet computers) and with the cost of retail space increasing, newsagents need to carefully consider their space allocation for magazines.

Magazines are vitally important to newsagencies in that the range we carry is, for many of us, our only point of difference.  The challenge is that the point of difference comes at a considerable cost.

The poor margin on magazines, the continued gross over supply, the challenging rules around returning unsold stock and the poor business processes of the magazine distributors leave newsagents with a cost for the product category which is higher than for most other items in the store.

The financial and operational terms around magazines is one reason newsagents in shopping centres pay too much rent.

In considering whether to adjust the space allocation for magazines,  newsagents need to thoroughly assess the following for their business:

  1. The return on investment delivered by magazines.
  2. The return on floorspace for magazines compared to other departments in the business.
  3. The shopper traffic generated by magazines.
  4. The efficiency of magazines – what else do you sell to magazine customers?
  5. How you would use space reclaimed from magazines?

The 2010 model of magazine supply increasing while retail sales are falling is unsustainable.  Now is the time for newsagents to consider their space allocation plans for this year.

In my experience, the best way to reduce magazine supply is to reallocate space.  Magazine distributors must respond if you advise that your magazine department is not as big as it used to be. In some states, there are channels through which newsagents can pressure the distributor to be compliant.

I would consider 600 titles to be the minimum  range necessary in a newsagency to offer a point of difference over a supermarket.  This would need around 700 pockets to reasonably display. Of course, there are newsagencies where the minimum range, given their location, should be 1,000 (or even more) titles.

The challenge for the newsagency channel is that if many newsagents do cut magazine range, magazine distributors may look elsewhere (Australia Post?)to keep their trucks full.  They are freight companies more than they are magazine specialists.  Having full trucks is the central goal of their business plans.

We each need to make the decision on the basis of what works for our business rather out of fear for how a supplier might react.

The space freed could be used for better margin products which are complimentary to existing newsagency product categories.  Products like gifts, ink, books, a service centre or toys.

What magazine distributors will rely on is that most newsagents will not re-evaluate their magazine space allocation.  These newsagents are happy with not having to take control of this part of their business, risk bringing in stock on a firm sale basis or to refit part of the store for what they will most likely see as risky business. They like the magazine model because they are told what to do and when.

Newsagents who do make a fact-based decision to cut magazine range and floorspace can expect to achieve a higher return for the magazine department as a result.  This is good not only for the newsagency but also for magazine distributors and publishers. 

Unfortunately, magazine distributors and publishers will not see it this way based on their past inaction on the magazine range and oversupply issues. There will be the usual fights over local titles versus imported titles, specialist titles versus spoiler product from larger publishers and the wringing of hands between the distributors who say they cannot work together to create an efficient title assortment for newsagents.

This is what has happened in the past. It is why newsagents need to take control of their own destiny as our suppliers will not do it for us.

The start of 2011 is the time for newsagents to act on the floorspace allocation in their business.  I’d be happy to talk with any newsagents considering this, to look at the data necessary for guiding decisions and to share experiences.  I have done this in two of my stores with success.

If I can help in any way I can be reached on 0418 321 338.

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magazine distribution

How newsagent suppliers should help flood affected newsagents

Magazine distributors and other key product suppliers need to move quickly to support newsagenst in Queensland newsagents affected by the floods.  Here is what I suggest they do:

  1. Immediately extend trading terms.  Many businesses are closed.  This means no revenue … making paying the accounts on time a challenge.
  2. Setup a separate help line.  Give flood affected newsagents a separate, higher priority, help line with a human (with compassion and authority) at the end of the phone.
  3. Don’t quibble. If they say they didn’t get stock, immediately credit it.  This goes for dated stock which did not arrive on the day.  Forcing them to wait to see if a delivery gets through for stock which out of date by this time is a wast of time for the flood affected newsagent.

This is an opportunity for newsagent suppliers to show that they do care.

I am concerned that some suppliers may treat newsagents differently to their competitors.

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Newsagency challenges

New sales benchmark study announced

Newsagents are invited to provide data for my next sales benchmark study.  I am looking for sales data for two periods:

  1. December 2010 compared to December 2009.
  2. October through December 2010 compared to October through December 2009.

Newsagents using newsagency software from Tower Systems can participate by producing two Monthly Sales Comparison reports covering the periods noted above – with the 2010 date on the left and the 2009 date on the right and with the category box ticket (for more detail).   Save the report as a PDF and email it to me.  

While overall performance will be interesting, I will be looking at sales efficiency – items in the basket as well as overall basket value – along with unit sales and revenue by department.

By ticking the category box I can look at specific categories, such as women’s weeklies magazines, and compare them with overall magazine performance in newsagencies.

By analysing trends, we (individually and collectively) will be better able to plan for the future and to make good decisions for 2011.

I will publish the results here and elsewhere.

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Newsagency benchmark

Barnes & Noble sells 1 million eBooks

US bookseller Barnes & Noble said a couple of days ago that its Nook e readers are the biggest-selling items in its history.  It also said that sold nearly 1 million e-books on Christmas Day.  Click here to read the press release from the company which includes the following…

Barnes & Noble, Inc. (NYSE: BKS), the world’s largest bookseller, today announced that with millions of NOOK eReading devices sold, the line has become the company’s biggest bestseller ever in its nearly 40-year history.  The new NOOKcolor Reader’s Tablet, introduced just eight weeks before Christmas, is the company’s number one selling gift of the holiday season. Barnes & Noble also announced that it now sells more digital books than its large and growing physical book business on BN.com, the world’s second largest online bookstore. With its growth across device and NOOKbook™ sales over the critical holiday selling season, Barnes & Noble has successfully established itself as a leader in digital reading.

The curve we are in with sales of physical books versus digital is similar to the curve we saw with music five or six years ago.  What is different this time is that key retailers are riding the wave rather than scrambling to catch up.

When I first started writing about tablet computers a few years ago, some in the newsagency channel derided me.  History is proving that I was right in saying that these devices would significantly impact how we operate.

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Media disruption