We’re having terrific success with the Better Homes and Gardens placement with newspapers on the shop floor – facing people once they are half way into the business. The pockets of Family Circle and the All I want For Christmas title are working well too. The two stands – newspaper and BHG – look good next to each other.
A letter from the Victorian Minister for Gaming Regulation to Intralot outlets opens an issue of concern for newsagents. The last paragraph on page one of the letter notes Tattersalls will offer current Intralot outlets the opportunity to become Tattersalls outlets.
I know of newsagency businesses with Tattersalls located next to or near supermarkets that have Intralot. What will happen there if those supermarkets take up the offer to which the Minister refers?
I have been approached by several newsagents in Victoria about this letter. They are most concerned. here is what one newsagent has said about their situation:
This is a concern for us as we have a IGA Supermarket in the next town 5 minutes away which currently sells Intralot products only. In the past they have applied for a Tatts license, but were denied because Tatts recognised that there would be no benefit to having an extra outlet in country towns on a 10km stretch of highway (there are already 2 including our newsagency).If this letter is to be believed, they would now be given the right to sell all Tatts products, which will have a significant impact on our lottery sales. We will be meeting with our local member for parliament and with our Tatts rep to discuss this issue.
I expect a letter like this would have gone through several reviews prior to release. If it means what it says then newsagents with Tatts and a supermarketer other retailers nearby selling Intralot ought to be concerned.
If I was in this situation I’d write to the Minister for Gaming relation immediately, seeking urgent clarification.
Have a great day in-store today. Halloween is an opportunity for plenty of fun. We are very close to selling out. What little we have left will be discounted from late today.
Halloween is a perfect segue from Father’s Day into Christmas. It’s also a day to blow off steam if you’re into dress-ups in-store.
Check out how one shop that looks like a newsagency but is not a newsagency in Melbourne is promoting Christmas cards. Their pitch is up to 70% off. The sign should say up to 70% off a retail price we made up that has no real connection with what we actually paid for this stock.
Looking at the stock as I did yesterday, I doubt any of the cards would ever have been priced in retail at $16.95 as they claim on their sign. Their pitch is inaccurate in my view.
At $4.95 the price is about right for these cards. They are nothing special. Some appear to be remainder stock from last year while others are cards I’d expect in a discount variety store.
My initial reaction is to be frustrated at this retailer making what I think is a dishonest pitch and in doing so taking business from the nearby newsagent and card retailers. The reality is we cannot legislate that our competitors act honourably and ethically. All we can do is ensure our offer is the best it can be in terms of value and its presentation.
retailers promoting only on price may get sales for some of their deals but they will not attract loyal shoppers as their shoppers will remember price ahead of range, experience and value. Give people a brand or specific product they really want and price is less of an issue.
Check out the display a colleague sent me of a display at a Woolworths supermarket offering and exclusive to Coles gift with purchase for a range of titles.
This is a stunning stand promoting an excellent gift. It’s certain to drive sales of the promoted titles in Woolworths.
It is disappointing that Bauer promotes supermarkets ahead of newsagents with opportunities like this, shopper competitions and discount magazine bundles.
Every magazine customer lost from the newsagency channel to supermarkets is a cost to us beyond the loss of Bauer title sales.
The pie tray gift offered by Bauer is excellent. Getting the gift with purchase right and promoting it on a good stand with good marketing collateral can drive sales – as the exclusive to newsagents Christmas tin with Better Homes and Gardens has shown.
A colleague sent me this photo of Halloween in a Woolworths supermarket in regional NSW. I like that they have created something for shoppers to step into and through. This approach works well for Halloween – it’s an interactive season.
Almost a year ago, Bauer Media issued Nic & Rocco Sweet Sensations. I blogged about it at the time. Today, they sent it out again. This time it’s stock that has been around the block. Many copies are damaged.
What a waste of time and money! What an appalling and unfair treatment of newsagents. I consider it to be unethical.
There should be no reissue of any title without newsagent permission. Bauer demands we pay them on time yet they do not provide reasonable levers with which to control our level of indebtedness.
Shame on those at Bauer who facilitated this abuse of newsagents.
I’m early returning Nic & Rocco Sweet Sensations.
Every so often newsagents should do a search to check for online reviews of their business. Given the ease with which anonymous reviews can be left at a range of online sites, offering the best possible customer experience every time is more important than ever.
Check out two reviews at Yelp of a newsagency in Sydney. And check out this revue for another newsagency in Sydney.
I’m often asked to recommend an accounting system for newsagents to use. Today, my recommendation is Xero. It’s easier to use and offers easier connectivity to your newsagency software – saving time, cutting mistakes and providing a more easily attainable whole of business view.
I have experience with MYOB, Quick Books and Xero and it’s the Xero experience I like the most.
In two of my stores we are fully integrated with Xero from the sales counter. Xero receives sales data, cost of sales and other information – eliminating bookkeeping time and enabling us to produce an accurate P&L a day or two after the end of the month. This helps is with business planning and in-store business decisions.
Connecting Xero directly from the newsagency software without the need for middleware is useful and cost saving. This is an area where MYOB has proved to be frustrating over the years.
If you use neither and rely on your accountant to produce a P&L six monthly or annual your business decisions will suffer from lack of information. A monthly P&L is vital in today’s competitive situation.
Click here to read advice from an Accountancy practice comparing MYOB and Xero. Click here for a comparison published at DigitalFirst. As with any business decision don’t rely on my advice – do your own homework. Google searches can produce a range of comparisons.
I am grateful for the time given by gift suppliers in Adelaide and Perth yesterday where I got to see some exciting new products and existing products presented in a new way.
There is no better way to buy gifts than as when they are presented in a best-practice way when you can see a full range story as you would want it in your own shop.
While it’s terrific to meet with reps in-store, being face to face with products in a showroom is more useful. It works better for the supplier with more orders too.
The last two days are a reminder of the value of being outside the business working on it.
With the arrangement between News Life Media and Coles which sees Inside Out magazine priced at $2.00 less in Coles than my newsagency and with two Coles curer markets in my centre I see no point in carrying this title and promoting my business as being more expensive. More important, I need to make a stand to the publisher who disrespected our channel with their Coles deal.
Bauer Media today announced that Australian CEO Matt Stanton is to leave the business for Woolworths and that David Goodchild from Bauer in the UK will take on responsibility for Australia, New Zealand and Hong Kong. Mumbrella has the details including the announcement to Bauer employees. It’s telling that Goodchild will keep his current role:
From 5 January 2015, David Goodchild (44) will be in charge of Bauer Media Australia, New Zealand and Hong Kong. He is the successor to Matthew Stanton, who will be leaving the organisation of his own accord in order to take up a fresh challenge in a senior role at Woolworths. Goodchild will be assuming his new role in addition to his current responsibilities as Chief Executive of H. Bauer Publishing in the United Kingdom.
Bauer Australia moves from a full-time CEO to a part-time CEO. I’m not sure what this means for the local business given that many challenges remain that are unique to Australia.
The other telling note in the Bauer statement is Goodchild’s long-term publishing credentials.
Here’s a video shot this week where I explore some of the insights I picked up on my trip to the UK earlier this month – looking at retail and at the newsagency conference I attended.
The trip was instructive beyond what I cover in the brief video and some of the insights will play into a Newsagency of the Future series early in 2015.
I’m told that Coles is not passing on freight costs imposed by News Corp. for flying its print products into Port Lincoln. In doing so, Coles is selling The Advertiser at a significant discount to newsagents who are passing on the freight cost.
What Coles is doing sounds like it could be predatory pricing as defined by the ACCC. Funding for the freight must be coming from other parts of the business as they would not make enough from newspapers themselves to cover this.
My question is: is Coles doing this to damage the small business newsagencies with which they compete? Such an allegation would be hard to prove. That said, harm to the newsagents and benefit for Coles are the only outcomes I can see from the Coles action.
I have contacted Coles about this ion behalf of the newsagent who brought it to my attention and so far have received no response.
The AFR story yesterday on specialty stores recording 2.8% year on year revenue growth in shopping centres in Australia is incomplete as it did not record that these stores have been hit with at least 5% year on year rent increases as agreed in their leases.
Newsagencies are included in the speciality store cohort. Given the 2.8% is an average, I suspect many will have recorded a sales decline. This is the challenge for long term leases – you agree to an increase based on expectations and assumptions and have to pay it regardless of what actually happens.
I’d have liked the AFR to more completely report on the situation for specialty stores – so their readers understood what while 2,8% is good, it is not enough to fund the increase in rent faced by these businesses.
Min my own situation, sales are up 17% year on year in the last quarter so I am ahead on the 5% increase in my lease. This is due to constant change in the business and thoughtfully playing outside what is expected of a traditional newsagency business.
At the News Corp. offices in Adelaide the company is promoting The Advertiser – your paper reimagined. Nowhere in the promotion spread across the front of the high-profile office building is the newspaper promoted. This promotion is all about their new app.
News Corp. is doing what it needs to do for its future relevance in a world where how and when we consume news continues to change at a rapid pace.
Newsagents need to observe carefully the actions not only of News Corp. but all newspaper publishers for their actions can better inform our own business plans and, in particular, the role print newspapers play in our future.
There is no significant upside in the future of print newspapers. I say significant because there will be spurts of growth there and there based on stories or some promotional activity. However, there will be no sustained, bankable, growth in the sale of print newspapers. I think News Corp. knows this and that is why emblazoned across their Adelaide office is this digital only promotion. If I was a News Corp. shareholder, I’d be happy to see this positioning by the company.
We have just cut 250 pockets from our magazine department with the removal of two double sided fixtures to make way for an expanded gift offer in-store. NOTE: We have not cut magazine range. This move is a back to the future approach…
In the early 1990s the push from Gordon and Gotch leadership at the time was for newsagents to move away from partial cover display – where we layered titles such that around a third of a title showed – to what was called full-face display. With less space now as a result of removing two fixtures, we are moving back to a partial cover display in some segments, where we can fit up to three titles in a pocket that used to host one title.
This approach enables us to reduce the overheads associated with magazines. The rent saving to the department will be close to $10,000 a year. I am confident we will not lose any magazine sales. In fact, I am confident we will continue to grow magazine sales at in excess of 10% year on year.
Magazines are important to newsagents as they continue to deliver excellent foot traffic. Leverage that foot traffic into purchases of higher margin items and you make the magazine foot traffic even more valuable.
Too often I see newsagents reduce fixtures as a lever to reduce titles. While this may be appropriate in some situations, it may not in others. Think about such moves carefully. It could be that cutting floorspace allocation delivers the savings you need to maintain your current title range.
Thanks to this latest move and our year on year magazine unit sales growth, the value of the magazine department to this business is stronger than ever.
While we are actively promoting the various Katy Perry titles out at the moment I am not sure about shopper interest. The best indication is what we hear across the counter. In terms to Katy – nothing. No matter, we’re pitching the Katy titles in two locations … with kids titles and teen girl titles.
Here’s another simple placement that drives calendar sales – this time puzzle themed calendars with crossword and puzzle magazines. I’ve seen shoppers come in to spend Under $10 and walk out spending $30. Tactical placement drives a deeper basket.
Further to my post Saturday about a newsagency employee stealing from customers for lunch money, I have had calls today from two different newsagency businesses about theft. One was suspected employee theft over the last three months amounting to $9,000 – the cost of the second hand car the employee just purchased – and the other was from a supplier rep who short-changed returns credits over the last couple of years costing the business an estimated $8,000.
People steal because they think they can get away with it. The tighter your processes the less opportunity they have and the less likely they will steal.
It’s on you.
Stella magazine is a niche title aimed at a Pacific Islander audience. The print run is too small to justify distribution through traditional routes. The publisher is keen for advice on how to reach the right newsagents with this special interest title and I offered to pitch it here. You can contact the editor, Amanda Donigi, here: editor@pacificpencil.com.
Having a good selection of special interest titles serving interests of shoppers local to us is important to our future in the magazine space, especially titles supermarkets and convenience stores are not likely to offer.
21st Century Media, through distributor IPS, next Saturday launches Australian National Review, the print version of it’s news website 21st Century News.Here is a video which positions the new newspaper:
Saturdays are the print media battleground of the month.
This 2015 Walking Dead desktop calendar is an excellent opportunity of thoughtful buying to drive calendar sales. The new series of the TV show has just launched to extraordinary ratings. Now is the perfect time to pitch this calendar.
Having licenced calendars is a key factor on our 2015 calendar sales being up 150% on last year. There are three simple steps to making excellent money from calendars:
Calendars are an example of where we can make our own success.
We have this miniature licenced Rolling Stones merchandise as a feature among our male gifts. It’s part of a broader rand of licenced products from several suppliers that we have sourced for music fans and for collectors of specific licenced merchandise.
We sell cards for guys so why not gifts?! Too often I hear newsagents say male gifts are a challenge. They not if you think about it laterally. Male gifts are not as obvious nor is the segment as well served as is the case with female focussed gifts.
Get your male gifts right and sales surge as gift shops often ignore the opportunity.
We are embracing the opportunity to the golden era of Doctor Who coverage by placing magazines together based on cover story more than masthead. SciFiNow will be browsed by more shoppers as a result of this.