The continuing decline in overall magazine sales has led to another publisher responding in an effort to get the attention of newsagents. Express Publications last week announced better margin and a reduced on-sale period for their titles in newsagencies. The move will see newsagents achieve 30% margin for some Express titles and 32.5% for other titles. This is a significant move from the usual 25% margin for magazines.
While I welcome the move, Express has not addressed the issue of bagged magazines (and the high retail space cost they represent), the expense of full copy returns or the desire among newsagents for a fair sell through target.
I would like Express to reduce their reliance on bagged product, eliminate full copy returns and set a minimum target sell through rate of 60% with a payment to newsagents if a title does not achieve the target.
Express could reasonably respond that they cannot afford to make these extra moves. The challenge is that newsagents cannot continue to carry the cost of full copy returns or a sell through rate of less than 60%.
Express also announced the new position of Director of Circulation. They devalued this good news by hiding contact behind a generic email address. Any company serious about customer service makes access to a real and named person easy by publishing direct contact numbers and a direct contact email address. This could be easily fixed.
If Express made contact easier and more personal and addressed the other points I have noted they would win wild applause and support newsagents. They could expect their titles to receive special treatment and greater sales as a result.