A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Enhancing the Cookbook display

Another change from our recent magazine relay in the placement of our ACP cookbooks. We have increased the space allocation in an effort to drive sales of all formats. We have the new titles co-located with food titles in the women’s magazine aisle and the full range as shown below in another aisle.

You can see that we are giving the mini cookbooks equal space with the regular size titles. This is designed to lift sales of the mini cookbooks.

mags-cook.JPG

We will continue to treat launch titles differently with placement in impulse units at the front of the newsagency.

While we would have preferred to fit the full cookbook range in our women’s magazine aisle, this was not possible if we were to maintain a professional display of magazines.

0 likes
magazines

Great start to 2012 diary sales

diaries2012.JPGOur range of diaries for 2012 from The Last Diary Company and other companies have been selling well over the last three weeks. There are plenty of shoppers who are keen to get in early and purchase their diary which this year is barely two thirds old. We’re not doing anything special to promote the range other than have a terrific display set up in the aisle which also carries our food magazines.

Newsagents can own diaries. With other retailers play in this space, it is easy for us to own it in terms of range.

Diary customers are loyal. They will return to the retailer who provided the diary they prefer.

0 likes
Diaries

Newsagents scrambling to avoid the XchangeIT penalty

XchangeIT has written to newsagents who have consistently failed their timeliness, quality and or other criteria for sending magazine sales data from their businesses.  This action was first forecast over a year ago with regular reminders published since.

A flaw has been discovered in the timeliness criteria which XchangeIT has agreed to review.  This is where a newsagent may run their end of shift process prior to the end of the day, for sound operational reasons, and have some trading on that date before closing the business for the day.

Colleagues at my newsagency software company Tower Systems are navigating this gap in how XchangeIT expects newsagents to operate their businesses versus how some newsagents do operate their businesses.  The gap means that some newsagents who do send data recording all sales are set to be penalised because sales data for a day could be split across two sales files.

Immediately on being informed of the situation XchangeIT agreed to investigate.

In the meantime, I urge newsagents to treat the issue seriously and review their EDI related processes to avoid the XchangeIT penalty.

Footnote: if only magazine distributors would accept penalties for consistently poor performance as they are now imposing on newsagents through their XchangeIT operation.  The fines would cripple them.  Double standards are on show here.

0 likes
Newsagent representation

Strengthening the Women’s magazine offer

In the relay undertaken in one of my newsagencies on Saturday I have intensified the focus on women’s magazines, bringing more categories and segments of women’s titles into the one aisle, to make it easier for women to browse and purchase magazines. Previously, women had to shop three aisles to access the selection they can now see in one aisle.

It was a challenge to meet the goal of consolidating women’s magazines in the relay. We were aided by our flexible fixtures which carry more copies of each title per pocket than the usual magazine fixtures.

mags-womens.JPG

While it is very early days for the new relay we are very happy with the performance so far.

I’d urge all newsagents to look at their magazine layout and put in the effort for a relay if it has been more than a year since the last relay.

Footnote: the photo only shows one said of our women’s aisle.

0 likes
magazines

Magazine adjacencies an opportunity for newsagents

mags-bridehair.JPGBy placing certain magazine categories next to each other in our businesses we are able to drive sales of both. Take wedding and hair – they sit naturally next to each other yet I have seen newsagencies where they are some distance apart.

By considering and managing magazine adjacencies newsagents are able to drive sales efficiency from the department and bank more margin dollars from magazine sales.

0 likes
magazines

Promoting the latest Weight Watcher’s magazine

mags-weight.JPGWe have been promoting the latest issue of Weight Watcher’s magazine in the usual location with women’s health titles as well as this impulse location placement at the front of the magazine department.  Every time we bring this title out from itss usual location we achieve incremental sales – I’d encourage other newsagents to try this.  the sales are there.  it’s a matter of the cover being seen by someone at the right point in their consideration of weight related matters.    It’s an easy impulse purchase because of the trust in the brand.  In addition to this placement with weeklies we also give it a run with newspapers when space and time permit.

0 likes
magazines

Leveraging Smurf Kinder Surprise

smurf-kinder.JPGWe have been enjoying terrific success with a display unit of the Smurf themed Kinder Surprise at our main sales counter. With the movie opening last Thursday we received stock in ideal time to leverage interest.

The first unit sold through quickly and we’re well into our second unit. The new Smurf movie is proving to be one of the best movie merchandise opportunities we have had for some years – generating nice new traffic and excellent impulse purchase business.

0 likes
confectionary

The magazine relay shows off the newsagency difference

I completed a magazine relay in one of my newsagencies on Saturday, moving every title in all but two categories.  I am not talking about slight moves, no, this was a major shakeup to reshape the magazine shopper experience and to drive basket depth.

Men’s magazines, for example, were moved from an aisle into what I call a nook space – a reading area toward the rear of the store.  Very shopper friendly.  Plenty of space to gather and chat.  We now have more full face covers on display – showing off the full cover pitch from publishers.  It’s a reading smorgasbord for guys.

mags-mens.JPG

The photo does not do the display justice. You can see four bays – the whole area actually has six bays. Where we think shoppers will be prepared to look for titles we have fanned them so that we fit three or four titles where we would usually fit two titles.

I am very happy with the new look for magazines in this newsagency.  Now we wait to see the impact on sales.

For newsagents wondering about a relay, I recommend a relay at least once a year which some tactical changes in between times.  The goal here is to keep the magazine offer fresh for shoppers and for your team.  One of the most important ways to reflect your point of difference is in your magazine layout.

0 likes
magazines

Lovatts crossword title promotion

mags-lovattspromo.JPGWe have been running a promotion of Lovatts crossword and puzzle titles on an aisle end facing toward the front of the newsagency.  This display was setup to coincide with a magazine relay which resulted in all bar two small categories of magazines being moved.  Once the display comes down we will maintain a co-location strategy for crossword titles in with our women’s weeklies titles – the business driven from this additional placement is excellent.

The display in the photo, while simple, is effective.  we know from pocket counting that it is driving sales.

0 likes
crosswords

Women’s Health Bump new arrival

bump.jpgIt was good to see Women’s Health Bump go on sale yesterday.  We are supporting the title with a good display with pregnancy titles as well as a feature display at the counter.  Pregnancy magazines are due for a shake up and the arrival of Bump should achieve this.  The first issue looks terrific.

0 likes
magazines

Newsagents flock to the Sydney Gift Fair

gift-fair.JPGNewsagents have attended the Reed Gift Fair in Sydney this past weekend in huge numbers, far more than previous years.  The Tower Systems stand has engaged with many newsagents – we have been at this show regularly for years and so are in a position to gauge the jump in newsagent attendance.  It has been terrific to see such a massive increase in newsagent participation.  This shows that many in the channel are embracing change.

The Gift Fair is important because of the diversity of product on offer and the variety of business owners you get to mix with.

I am surprised that more newsagent suppliers do not embrace the Gift Fair opportunity … their loss I guess.

0 likes
Gifts

Help for newsagents doing it tough

A few weeks ago I put together a document I called Tips For Newsagents in Tough Times. I created this in response to requests for help from newsagents doing it tough. While some of the content is of more use to newsagents using the Tower Systems newsagency software, the seven pages of notes, tips and ideas could be useful to any newsagent.

We, each of us business owners, are accountable for our business position. Making excuses will result in us taking our eye off the ball and fixing what needs to be fixed.

If your business is experiencing tough times, you need to implements considerable personal and business changes to turn the situation around. If you change nothing, nothing will change for you. I firmly believe that we make our own success.

If you would like a copy of the document, please email me at mark@towersystems.com.au. It’s free. All I ask is that you let me know if the information share is of use.

0 likes
Newsagency challenges

News Ltd lures subscribers with 70% discount offer for Herald Sun

LivingSocial deals site members received an email late last week offering 20 weeks of the Herald Sun on Saturdays and Sundays for just $24.  That’s 60 cents per newspaper delivered, just about what it will cost the newsagent to do the delivery.  The trouble is, I suspect that the distribution newsagent will not get this much from each delivery.  I expect that they will ‘partner’ with News Limited on this loss making campaign.

heraldsunoffer.jpg

A just sixty cents a newspaper I wonder how much interest there will be among subscribers in each of the newspapers delivered and the advertising they carry.  I bet that some of the 2,440 who had signed up when I checked the site figured that $24 was such a small amount no matter if they would not have time to read every issue.

Steep discounting is a losers game.  I think that newspaper publishers would be better off stopping all deep discount deals and thereby understand exactly where they stand in terms of genuine reader interest. Deals like this one lead to a false view of sales and readership.

The other issue for advertisers is the number of people who take the deal and then neglect to redeem the voucher they purchase.  Is this counted as a sale of the newspaper for the 20 weeks?

0 likes
Newsagency challenges

AFL not that important to the Herald Sun

heraldsuncoverup.JPGThe Sunday Herald Sun yesterday had a post-it note type ad for tourism in NSW and Qantas Holidays stuck over a headline for their report on the Carlton / West Coast Eagles match.  The placement of the ad says a lot to the AFL and AFL fans in Victoria.  There were plenty of comments yesterday – customers hated it.  We agree with them.  Covering up editorial content in this way damages the brand.  It also indicates that publishers care less about editorial content.

0 likes
newspaper masthead desecration

Counter placement of Better Homes and Gardens pays off

mags-bhgcounter.JPGOur promotion of Better Homes and Gardens at the counter, next to newspapers, has worked again this weekend.  I don’t know why more newsagents don’t take the opportunity of this placement.  It’s easy money.  As the photo shows we also took the opportunity to promote the new ACP mini cookbook – Caio Bella in this high profile location.

0 likes
magazines

Promotion of Harper’s Bazaar pays off

mags-bazaar.JPGOur promotion of the latest issue of Harper’s Bazaar magazine by opening out to show off the free canvas tote bag gift is working, delivering a nice kick in sales.  This is really the only way to display gifts which are packaged with magazines in this way.  we have made sure that we have space, especially in our women’s fashion section where gifts are so common.

0 likes
magazines

Marketing Tip: Award a Newsagent For a Day

Shake things up for your business and appoint one of your customers the Newsagent for a Day. Get them into the business, behind the counter and into the back room. Their fresh-eyes insights could let you see opportunities you are missing.

An alternative to this opportunity is awarding the status to one of your team members, probably a junior who is more likely to have challenging ideas.

The idea here is to get you shaken up, to see what you may not see in your day to day work … you know, wood for the trees.

0 likes
marketing tip

Opportunity to leverage interest in Justin Beiber

I have to confess that I don;t regularly check out Dolly and Girlfriend magazine.  This is why I missed the opportunity with the latest issues – they both feature Selena Gomez on the cover.  Selena and Justin are dating, apparently.  This presents us with an opportunity to promote both titles in a good impulse purchase location, especially in newsagencies where Beiber products sell.  This is what we will do.

0 likes
magazines

Who’d be in fashion

Check out this report in The Sydney Morning Herald about fashion retailer Asos coming to Australia.  On the one hand fashion retailers have tough economic conditions and nervous consumers and on the other they have extraordinarily successful retailers, offline and online, from overseas taking on our marketplace.  I mention this because we think that our tiny retail patch is tough … I wouldn’t be  a fashion retailer for quids.

0 likes
retail

Promoting new Simply Salads cookbook

mags-simplysalads.JPGWe have been promoting Simply Salads as we do every new ACP cookbook, by placing some stock next to our daily newspapers.  While we also display all new titles in our cookbook section, it is this tacttical placement with newspapers which generates the best response.  Newsagents have an excellent opportunity with these cookbooks as they are released to us weeks ahead of them being placed in supermarkets.

0 likes
magazines

Gift Fair opportunity for newsagents

The Reed Gift Fair starts in Sydney today. If you can get to Darling Harbor over the next four days I suggest you do. This fair is set to be attended by more newsagents than any recent newsagent trade show – gifts are now that important to our channel and the range of products on the trade show floor are that diverse, well beyond what you might calls gifts.

I love the variety of product, the challenge to redefine what a newsagency can sell. The next four days are an excellent opportunity for newsagents who want to chase growth and change.

0 likes
Gifts

Support for Fairfax on unprofitable newspaper circulation

The Sydney Morning Herald yesterday reported on support among advertisers for the Fairfax plan to cut unprofitable circulation. I like the quote in the report from the CEO of UM, Mat Baxter:

For me the real issue here is the credibility of newspapers with advertisers, tricks like subsidising the cost of papers through ‘educational issues’ at schools or promotional issues at gyms and Starbucks scream of desperation.

Cutting free and subsidised deliveries helps retail newsagents reinforce the position in terms of newspapers.  It helps distribution newsagents cut unprofitable deliveries.  I’d note, however, that not all these subsdised deliveries are unprofitable for newsagents.

0 likes
newspaper home delivery