A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Promoting marie claire beauty

mc-brandext.JPGWe are promoting the Priceline supported marie claire beauty brand extension with tactical placement in a full face display unit next to marie claire itself. We also have a pocket placed with our volume weekly titles – we cycle a range of titles through this high traffic weekly location with good success. I am pleased with the allocation by Pacific Magazines – it is respectful of the sell through of the parent title.  Too often brand extension supply quantities do not reasonable reflect sales of the parent title, leaving us with a cash flow challenge.

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magazines

Promoting Wheels magazine

wheels-feb16.JPGWe are promoting the latest issue of Wheels magazine with an aisle end display at the end of our men’s magazine aisle.  Like all of our magazine displays, you can purchase off the display – this is vital for in-store displays.

I am not a fan of billboards which shoppers can not purchase stock from yet I see this all too often in newsagencies.

We have allocated a week to the display as the space is in high demand.  If we are seeing sales, we have a secondary location where we can situate a smaller display.

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magazines

Why did Borders and Angus and Robertson fall into administration?

Journalists reporting the appointment yesterday of administrations to RED Group, the parent company of Borders, Angus and Robertson, Whitcoulls and Calendar Club, have been pointing to online sales as the cause.

I think that they have been too quick to feed off the line put about by publishers and others in the book space.

While I am no expert on the finances of RED Group, I suspect that the appointment of administrators came about because of debt levels, flat retail, the challenges of online book sales and, importantly, the impact of migration of print to digital.

The other factor is the challenges for the Borders brand.  The UK group closed in 2009.  The US group last year released the Kobo reader, three years after Amazon entered the space.  From 2007 until last year, Borders was not attracting revenue from the rapidly growing digital books business.  This is business which has been growing exponentially for the last three years.  In fact, growth in sales of digital books has taken off just the same way growth in the sale of digital music did around six years ago.

While I am no expert on the Borders business, I would speculate that the migration of sales from print to digital has been a bigger factor in the appointment of administrators to RED Group here in Australia and the filing of chapter 11 bankruptcy in the US of Borders over there.

The RED Group story is a story Australian newsagents ought to watch and study as it unfolds.  I am certain that in the analysis we will find insights which are useful to us as we contemplate what the newsagency of the future may look like.  I say contemplate as if newsagents are doing this.  Unfortunately, too many are not.

Newsagent continue to build shop fits which are suited to ten and more years ago, shop fits which are not flexible and with large fixed magazine departments. There are too many shop fits with fixed location and too big newspaper displays.  Too many newsagents operate loss making newspaper home delivery businesses.  Too many newsagents act as warehouses for stationery rather than buying on a just in time and more commercially viable basis.  In short, too many newsagents are not adapting to changed conditions.

Maybe RED Group in Australia and Borders will trade out of their situation.  That is, after all, the goal of chapter 11 in the US and administration here in Australia.

In the meantime, I hope that the news of yesterday is a wake up call to newsagents to look carefully at their business plans.  If they take the bait and believe that the problems are due to online sales of books they they will not do this.  If they accept that the problems for Borders and Angus and Robertson are, in part at least, caused by a migration from print to digital then they they will consider their future and revise their business plans as a result.

The potential for negative impact of print disruption on our channel is considerable.  Not planning could be a fatal business mistake.  Planning for it could uncover the best business opportunities for newsagents in decades. I think that the opportunities for our channel, or some in the channel at least, are excellent.

Footnote: From what I can tell looking at the ASIC website, the Supanews group is not currently affected by the RED Group issues.  However, media reports suggest otherwise.

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Media disruption

Featuring Better Homes and Gardens

bhg-feb11.JPGWe are promoting the current issue of Better Homes and Gardens for the with this in-location display.  This was put up on Wednesday and will run through the weekend.

Making a few copies of the cover and featuring the promotion of the free chicken cookbook creates a display which stands out in the magazine aisle.

As I have written many times previously, I often find this type of simple and home made display more commercially effective than the type of display which magazine publishers offer cash prizes for.  I am disappointed that publishers continue to reward newsagents for pretty displays rather than incremental business.

Rewards should be for incremental business alone. How we get there should not be a factor.

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magazines

The challenge of Vogue Collections 2011

vogue44.JPGWe received one copy of Vogue Collections 2011 making creating a display a challenge. The price is $44.95 and this heightens the challenge of what to do given the theft risk.  The answer is placement at the counter with the sign drawing attention to this being a SPECIAL EDITION.  Since counter space is premium, we will leave the title for a week and if there is no interest or comment we will most likely early return in time for this month’s cut off.

While I can understand the allocation of the title this is one time I would like to have received two or threee more copies and some collateral with which to chase sales.

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magazines

Borders Australia under administration

Ferrier Hodgson were appointed voluntary administrators of REDgroup Retail Pty Ltd reports the Sydney Morning Herald.  RED Group owns Borders, Angus & Robertson, Whitcoulls (in NZ) and Calendar Club.  Not sure of the impact on the Supanews business in which RED group is an investor as I understand it.

Meanwhile, Amazon UK has reportedly just announced free delivery to Australia.

What an amazing day for book retailing around the world!  Amazing in the sense of the combined effects of disruption to print, online sales, the knock effects of the GFC and the high Aussie dollar.

As I mentioned earlier today, anyone relying on print products in retail need to take notice.

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Book retailing

Borders US files for bankruptcy

US book retailer Borders has filed for bankruptcy protection and announced the closure of 200 stores.  On the back of the closure of Borders UK in 2009, the brand has taken a considerable hit. While the commentary is that a high level of debt is a key factor in this bankruptcy, the decline in book sales must also be a key factor.

Any retailer selling print related products has to be restructuring their business model ahead of serious sales decline and not after.

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Book retailing

Is Scanned Based Trading coming to Australia?

Some magazine retailers in the US have had Scanned Based Trading  for years.  It has been suggested to me that it may be switched on in Australia for one or two national retailers soon.  This would see them only pay for scanned magazine sales.

The benefits of Scanned Based Trading to participating retailers would be:

  • No returns.
  • No cost to the retail business of shrinkage.
  • No warehousing cost for magazine stock.
  • A reward for reliable business data.

I have discussed Scanned Based Trading with a number of publishers and while they say they are supportive, they refuse to be the first.

magazine publishers and distributors signing up to Scanned Based Trading would need to do this for newsagents as well as our competitors.  There would be no better encouragement for compliance with EDI standards and the financial and operation benefits of Scanned Based Trading.

The EDI standards followed by newsagents were established by the magazine distributors.  If the standards are cited as a barrier then the distributors need to address these.  If the quality of sales data is an issue then the distributors need to provide irrefutable evidence of this and it is an excuse which is rarely backed up by evidence.

Newsagents should want Scanned Based Trading as it means that publishers, newsagents and distributors are financially connected by magazines sold … as opposed to the current model where distributors are paid only for what they put on their trucks and the returns we send back.

I have had many discussions with representatives of publishers and distributors on the topic of Scanned Based Trading over many years – as the owner of a newsagency software company and even when I was on the ANF Board in 2004.  Today, in 2011,many newsagents are more prepared than ever to deliver on this opportunity.  The key is how we negotiate this opportunity.

From a software perspective, everything necessary is ready now.

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magazine distribution

Read this if you want to get into gifts

Newsagents wanting to get into gifts should consider getting to Sydney this weekend to the Gift Fair and the Home & Giving Fair.  Both fairs are excellent events packed with products which many newsagents already have good success with.

Take your time walking around the fair. Visit all venues.  If you are new to having a gift department, focus on products which work well together to provide you with a point of difference.

Don’t spend any money until the second day at least. Remember that you are not your customer and that your customers are probably not your colleague’s customers.

I’ll be at the Home & Giving Fair on Saturday on the Tower Systems stand and on Monday walking the halls of the Reed Gift Fair and at a catch up drinks on Monday night.

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Gifts

Promoting top selling Frankie magazine

frankie-feb16.JPGWe are promoting the latest issue of Frankie magazine on a power end facing a high traffic part of the store with this excellent display by Tash, one our team members.

As I noted last week, Frankie topped the latest audit results delivering excellent year on year growth.

The display is targeted at the Frankie demographic.  It respects the magazine too by not being too in your face or garish.  I love the use of the cover in the display and the simple addition of ribbon to provide some background colour in support of the cover images.

While this power end space would be preferred by a bigger publisher, I would rather use it for a title which delivers a more beneficial financial return.

We have ordered extra stock expecting this display to help boost our growing Frankie sales even further.

We also have Frankie stock located in its usual location with other magazines which appeal to a similar reader to the Frankie reader.

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magazines

Google launches One Pass digital subscription platform

Check out this promotional video for the Google One Pass subscription platform launched yesterday in the US.  One Pass is a direct competitor to the new Apple subscription model announced a few days ago.

One Pass is a multi-platform subscription offer designed to serve publishers through a subscription model. Read the story from the Los Angeles Times for more details.

While magazine distributors continue to supply stock and bill newsagents as if print magazines are a growth category, news like this suggests otherwise.

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magazine subscriptions

The Age newspaper covers news with an ad, again

aage-feb16.JPGThe advertising department at The Age newspaper is on a roll with yet another ad covering editorial content yesterday.  This time they have a post-it type note covering up promotion of an AFL football story.  So much for their support for the AFL and for Caroline Wilson’s excellent story about Richmond.  It you want to sell ad space, sell ad space.  If you want to run editorial above the masthead on page 1 of the newspaper, do that. You can’t do both and be true to yourself.

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newspaper masthead desecration

New software for newsagents

My newsagent software company, Tower Systems, is rolling out a significant new version of its newsagency software.  This new software introduces a new level of greeting card performance reporting, streamlined stock management processes, enhanced EDI capabilities, enhanced business performance reporting, greater visibility of gross profit when bringing new stock into the business and tighter management of the sale of age restricted products.

60% of the enhancements in this newsagency software were suggested and voted on by newsagents through the exclusive Software Ideas process.

The software has been in beta release in more than 25 newsagencies since early this year.  The customer feedback has been excellent in assisting further enhancement.

With more than 1,700 newsagents as customers, Tower Systems has to follow a structured process with all updates and even more so with an update of this scope.  Previewing the update has been instrumental in encouraging more newsagents to switch to Tower Systems already this year.

I think that newsagents will see a consolidation of software companies serving the channel as supplier standards further evolve and demands on software increase.  While I have said this previously, I have seen the pace of churn pick up over the last few months.

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newsagent software

Children’s magazines in trouble

dmag.JPGIs the kids magazines category set to be the first to disappear from newsagent and other retailer shelves.  This is a reasonable question to ask on the back of the latest circulation numbers.  Dmag sales fell 20.05% in the six months to December 2010.  K-Zone dropped 16.13%, Mania 15.75% and Little Angel 15.00%.  There are more kids titles in the top twenty biggest circulation declining titles than any other category.

This is a most concerning situation for newsagencies since we tend to pride ourselves on being family friendly stores.

Children’s cards continue to sell well in newsagencies, making the decline in Children’s magazines even more concerning.  Maybe the medium is the challenge as opposed to the demographic.  I am noticing more Children, from stroller up to 10, shopping with their parents and distracted by technology in their hands like an iPhone or a Nintendo device.  Maybe the time passing fun accessed through the magazines has been replaced.  If so, the December decline will be repeated in the numbers released in July.

I have supported Children’s magazines during the period covered by the audit in my newsagencies with good locations, feature promotions and even counter promotion.  Titles from the category did not get the lift we get from other categories, such as food, living and auto.

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magazines

Apple releases subscription service for magazines, newspapers

Apple yesterday released a subscription service for iTunes, removing a barrier complained about by magazine and newspaper publishers.  Expect to see a renewed push by publishers to the digital delivery platform.  Cnet has more on this move by Apple.

There is no real surprise in this move yesterday.  It was long expected.  From the perspective of Australian newsagents, this move ought to be seen as an even clearer welcome mat to publishers to deliver content through iTunes.  It is another reason for us to seek to have more control over the newspaper and magazine products which get into our channel.

By being able to purchase a subscription from within an app for a newspaper or magazine, the publisher can more easily get the sale and Apple can more easily guarantee their 30% share.

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magazines

Promoting I Love Magazines behind the counter

ilovemags-knox.JPGI am often asked for ideas of what to place behind the counter in a newsagency.  The photo shows the terrific display created by the team at my newsXpress Knox store.  This is excellent support for the ACP I Love Magazines promotion.  It raises awareness, promotes the prizes on offer and supports the specific titles in the promotion.

We will leave this display up for a week.  This is in addition to a front of store display unit and header cards in the magazine department above the promoted titles.

This behind the counter space is valuable for us, driving impulse purchases and connecting the counter with overall seasonal opportunities.

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magazines

Desperation in the gossip

You can tell how much a newsagent supplier trusts their products and services by how much they gossip about their competitors.  Smart newsagents see this gossip for what it is.  Unfortunately, some take gossip as true and find out later that they have been duped.

Professional gossipers are smart, they usually don’t gossip in writing.  Their goal is to fan a fire of Chinese whispers.

Next time a supplier tells you something about a competitor, ask them why they think you should know this and ask them for proof.  Who know, your challenge could stop their game playing and force them to focus on their products and services.

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Ethics

Not so great deals from Network Services

networkoffer.jpgI was interested to see the recent offer from Network Services promoting some firm sale items to newsagents – greeting cards, colouring books and puzzle books.

The headline on the flyer, SUPER VALUE SALES!, is unfortunate as these deals are not great.  Much better deals for similar products are available from other suppliers – some even with the benefit of sale or return.

While I appreciate that Network has given newsagents the choice, I am disappointed that the distributor is spending time on this wile there are issues with the magazine distribution model which need addressing.

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magazines

Valentine’s Day Balloons sell well

val-bal.JPGOur range of Valentine’s Day Balloons sold very well yesterday.  It worked a treat having them inflated with helium ready to purchase with a card.  A fast, easy and high margin sale.  Our team did an excellent job keeping up with freshly inflated stock ready for last minute shoppers.  One key to the success was the variety of balloons.  having the balloons at the front of the story and moving with the air in the centre helped draw attention to them.

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visual merchandising

Promoting Men’s Health magazine

mag-menshealth.JPGWe are promoting Men’s Health magazine with this simple in-location display.  It’s the only title being featured in the men’s aisle, making it more noticeable to shoppers.  The display is located half way down the aisle.

The bottom pocket is full facing, allowing customers to see the cool fresh deodorant which comes free with this issue.

We will run this display for at least a week.  beyond that it depends on sales and demand for space by a title which offers what we perceive as premium value.  That’s what we like to promote with these displays, premium value.

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magazines

Promoting the NW / OK! double pack

nwokpack.JPGWe placed the NW / OK! discount pack with our newspapers as I wanted to attract only impulse shoppers and not our regular NW shoppers.  It’s selling.  As I have written here many times previously, I am concerned that these packs educate shoppers to not pay full price.  There are plenty of retailers with stories about this happening with calendars.  Some would suggest that the management team at Myer is learning about the cost of educating shoppers to not pay full price.

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magazines

Not all newsagents are the same when it comes to magazine returns

If what I have heard is true, Newslink newsagents are not required to return unsold copies of magazines.  Entering returns data is all that is required for them to be provided with credits.

No returns processing in-store.

No freight shipping unsold stock back to the magazine distributors.

How would you like that fellow newsagents? Not having to return any unsold magazines?  In my own situation, I would save more than $4,000 a year on freight and at least $2,000 a year in labour.

I suspect that my magazine cash flow situation would improve too since the magazine distributor would not be able to charge their usual returns processing fee they would take more care in determining supply.   My guess is that this would see my magazine bill drop by around $4,000 a month without any negative impact on sales.

So, yes, I would love not having to return unsold magazines.

If my information is right and Newslink newsagencies do not have to return unsold magazines then why are other newsagents treated differently? If I am right, what will we do about it?

Of course, as I noted here in December, there is a question over whether Network Services can force newsagents to do full copy returns of non ACP titles.

Gordon and Gotch and Network Services ought to make a statement on this, so that all newsagents know the truth.  I’d be happy to publish a retraction if my information is wrong.  Likewise, I’d be happy to lead the revolution of newsagents if I am right.

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magazine distribution

Valentine’s Day magazine boost

We saw a significant jump in magazine sales in two of my newsagencies yesterday.  I put this down to an overall traffic increase due to Valentine’s Day shopping.  In one store, the magazine increase over an average Sunday was 55%.  Seriously!  Maybe magazines are a Valentine’s Day gift this year.  Whatever the reason, the boost was welcome.

While I am on Valentine’s Day, how frustrating is it that it is not on a Saturday or a Sunday. I think we feel this most out in the suburbs as we miss out on day of shopping.

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magazines

Promoting Dolly and the beach bag

dollyfeb.JPGWe are promoting the latest issue of Dolly magazine with this aisle end display in the women’s magazine section of one of my stores. Our team added some treatments to draw attention to the beach bag gift which is packaged with this issue.  This display gets a week as demands on space are as strong as ever.

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magazines