A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Launching The Week in Australia

fhn_theweek.JPGThe Week launched in Australia this week and like many newsagents we have it a prime promotional position.  The publishers have done a good job communicating with newsagents about the title and providing collateral which enables the creation of good in-store displays.  I like their decision to run the first three issues at $2.00 before settling in at their planned regular price of $4.95 – this lets consumers try the title.  It also helps us pitch this to our customers.  I also like The Week because it enhances a category which has thinned since the demise of The Bulletin.

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magazines

Excellent Halloween sales

frankhall.jpgHalloween sales have been fantastic in our newsagencies – our best year yet.  All this week we have had customers spending up on costumes, party items and trick or treat bags.  It is great to have a sell-out, especially with good margin product!  Yesterday, the team at our Frankston store really got into the swing of things with everyone in costume – the photo shows Sherrie, Sammi and Rhonda.  I am told it was a lot of fun for the team and our customers.

newsXpress embraced Halloween three years ago.  It sources products and provides excellent marketing collateral  The offers and opportunities have increased every year.  Sales in other departments benefit from the additional traffic the Halloween promotion brings.  This is now an important season on our marketing calendar.  It is an example of how a smart marketing group can help you find new customers and sell more to existing customers – and help you have fun at the same time.

The one learning from this year was with the gingerbread product we tried at two of our newsagencies.  It did not work.  The product is excellent and the price good.  The challenge is that this type of product it unexpected in a newsagency and therefore less likely to sell.  We are glad we tried it though. 

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newsagency marketing

Corporate Express to be named Staples

Staples has announced overnight that it is changing the name of recently acquired Corporate Express operations around the world to Staples.  Staples is well known in the US as a consumer brand as well as a business supply brand.  I would expect the re-branding here in Australia to be followed by a consumer positioning offer.  This may be through a retail network or online.  Either way, the Staples brand is consumer friendly and its arrival here represents a further challenge to stationery retailers including newsagents.

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Newsagency challenges

Our poor job with gift packaging

fh_wrap.JPGFurther to my post yesterday about strong greeting card sales, newsagents underperform in the gift packaging area.  Newsagents have around 20% market share.  Compare this to our close to 40% market share on cards and you can see that something is wrong. 

Card company people I have spoken with suggest that our poor performance with gift packaging – wrap and boxes – is due to poor location in-store, poor range and poor interaction between the business and the category.

Newsagencies with good growth in the packaging area tend to have it at the front of the shop, well displayed and offering a good range.  They also train staff to invite shoppers to consider the wrap.

Overseas, packaging displays tend to be built more strongly around the occasion than we see here.

This is another area of our businesses where we can be more engaged and achieve a better return as a result.

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giftwrap

Smart marketing by Allen & Unwin

aebook.JPGGiving away the first chapter of a book is obvious and smart marketing. Allen & Unwin are doing this with ICE by Louis Nowra and The Slap by Christos Tsiolkas. Magazine publishers could use this approach in newsagencies. With around 50% of all newsagency customers not buying a magazine, we ought to promote the category through giving away samples.

Sampler marketing could work well for crosswords, fashion, food, travel, cars, health, craft and special interest categories. I have pitched the idea to several publishers without success. Budget is the main issue – production, diostribution and the expectation that newsagents would want a fee for in-store management of the giveaway.

I would give this a crack for free, to see if the promotion works – as long as the trial product offers genuine value. For example, take Good Food from ACP Magazines. An A6 size eight-page sampler of some excellent recipes and an article by Gordon Ramsay could result in greater interest in the magazine. Newsagencies are the only outlets where such a promotion could be run. We can track how many samplers were given away, when and what was in each basket included with the sampler. This data could be used to track uptake and better target promotion of the magazine.

Magazine publishers could learn from the approach taken by Allen & Unwin. Putting a sample of a product into the hand of a prospect is, in my mind, more valuable than a billboard, TV ad or some other more traditional form of advertising.

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magazines

Foreign language Christmas cards

dsc04960.JPGJust as foreign language newspapers are popular in newsagencies so too are foreign language Christmas cards.  It makes sense to sell the cards since we have the market with newspapers.  My only minor beef is the range – it would be good to have better quality designs and more of a range from which to choose.  That said, this is the kind of product newsagents excel with as it connects with existing customer traffic.  It is another way to demonstrate a community connection which is second to none.

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Customer Service

Card sales growing in newsagencies

I have been fortunate to see some up to date sales data for greeting cards comparing the performance of newsagencies to department stores, supermarkets, card shops and discount retailers.  The newsagency channel has achieved more growth than the other greeting card channels.  We remain the number one consumer preferred destination for greeting cards with just above 35% market share.  While this has fallen over the last ten years, it has increased over the last two years.

It is important that we understand our positioning and respect our leadership in this category.  Too often we leave greeting card management to our suppliers.  By engaging more, we could grow sales and make greeting cards even more profitable for us.  Such engagement needs to go beyond looking at new ranges or having a coffee with a card rep.  We need to actively work on the in-store experience, staff training and external marketing to drive card sales to their full potential.

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Uncategorized

Newsagents should ask the ANF for a refund

A lawyer has suggested to me that newsagents who have continued to make lease payments for the now useless Bill Express equipment on the basis of advice from the ANF ought to approach them for a refund – on the basis of the action commenced in the Federal Court on yesterday by the ACCC about this matter.

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Bill Express

We need to experiment

Robert Scoble, in his column in Fast Company, exhorts to newspaper publishers to experiment in response to the challenges they face. Scoble’s words apply equally to newsagents. We all need to experiment as this is the only we will find new customers, new revenue and new opportunities out of which will emerge our future.,

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Media disruption

Snakes in the shop

snake_cards.JPGOpposite the Halloween display, near greeting cards, at our Frankston newsagency one of the team members placed a large snake. It’s all part of the theatre of Halloween and having some fun in the shop. Halloween is great for that – engaging with the shop and customers for some light relief.  It is also a very successful NEW season for newsagents and other retailers.  The key is to know how to leverage the success.  At the risk of sounding like plugging a business I am involved with – newsXpress does this very well by sourcing product and excellent marketing collateral.

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marketing

Strong Popular Science launch

popsci.JPGThe local version of Popular Science has been launched with a good mix of in-store and external marketing. I especially like the reward for achieving a 50%+ sell-through. Engaging with newsagents is important and the folks behind Popular Science have worked hard to understand key levers to use to drive good outcomes with and for newsagents. This new title is a bit like Top gear – it defies traditional placement. It needs to be placed with men’s magazines, science titles and at the counter to grab impulse business.

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magazines

VANA spins re executive election

VANA has sent out a bulletin today referring to my post yesterday about them calling in the Australian Electoral Commission to manage the election of an Executive positions.  The bulletin says this is the same process VANA has used in the past.  My understanding is that this is not accurate.  It has been put to me that in recent years executive positions have been filled by a ring around and without a vote and therefore no involvement of the Electoral Commission.

My understanding is that VANA decided to use the Electoral Commission for the executive election once the results of the results of the poll were known last week.  So, I content that the use of the Commission for the executive election is last minute.

All of this matters because just like the ANF, VANA has been caught out on the Bill Express matter.  For most of this year, VANA stood by the ANF and told newsagents to pay for the Bill Express equipment.  It was only after a pubolic meeting not organised by VANA that Victorian newsagents learned oflegal advice that they should cancel the Bill Express direct debit arrangements.  Witin VANA there are fingers pointing everywhere about who was responsible.

The situation is that the VANA Board has failed its members for years.  Now that there is an opportunity for change, the potential change makers have been gazumped by more wily political operators.  Victorian newsagents, in the meantime, have an association which is failing them.

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Newsagency challenges

Newspaper masthead trashed

smh_oct30.JPGThe Sydney Morning Herald brand was well and truly trashed by the placement of an ad for real insurance stuck on top of the newspaper’s masthead today. This is the worst of these stock-on ads I have seen. It demonstrates a complete lack of respect for the SMH brand and the newspaper masthead by Fairfax.

Brand is everything in business.  It defines your product and evokes emotion in the mind of consumers.  Why, then, would you allow another brand to cover it up.  The only reason I can see is that the money from the advertiser is more important than the brand you are permitting to be covered.

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newspaper masthead desecration

ACCC commences legal action on Bill Express

The ACCC yesterday applied to the Federal Court of Australia for orders under section 87 of the Trade Practices Act 1974 (TPA) and injunctions under section 80 of the TPA in respect of contraventions of sections 47(1), 52 and 53(g) of the TPA. The respondents to the action are: Bill Express Limited, Technology Business International Pty Ltd (TBI), BNY Trust Company of Australia Pty Ltd and Mobius Financial Services Pty Ltd.

The Age has the details on this story.

I have read the seven page application as well as the seventeen page case summary as lodged with the Court by the ACCC. It is comprehensive and provides some insight into the considerable work invested by the ACCC on the Bill Express matter this year.

The ACCC application has been lodged with the court’s Fast Track List on behalf of two Victorian newsagents – as a test case.

In brief summary, the application seeks, among other things, a declaration that the TBI contracts are void, that the claims by BNY in relation to payments are void and that monies paid since February 2008 be refunded.

Many parties have worked toward this including the newsagents who supported the class action started by a group of newsagents in NSW and supported by the QNF and NANA and other newsagents. In June of this year the ANF cast doubt on the capacity of the ACCC to act on this matter. Yesterday’s action by the ACCC is considerably more than anything achieved by the ANF in relation to Bill Express in recent years.

VANA and the ANF ought to hang their heads in shame about Bill Express. They have let newsagents down dreadfully on this issue. Around 900 newsagents are still paying the monthly equipment lease – many because VANA and the ANF have not provided sound advice to members. My understanding is that more than1,500 newsagents have stopped these direct debits because of legal advice from the NSW class action published through NANA, the QNF, here and other places.

Given the developments over the last twenty four hours, it is no wonder that some legal advisors were shocked that the ANF had engaged in negotiations with BNY and related parties to reach a financial settlement. I sought to discuss this with the ANF but was met with arrogance and distrust. The experience reinforced the opinion I have come to over the last two months – the ANF is of no relevance to newsagents and the sooner we starve the organisation of cash and cause its closure the better.

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Bill Express

When the card is the gift

cards_gifts.JPGThrough our Sophie Randall gift business we see a diverse range of greeting cards, far more diverse than in a newsagency. This is only natural because card and gift shops attract a very different consumer to newsagencies. One range of Christmas cards which really interest me are these which have a recipe inside for the food on the front of the card. So, the card is part gift. This works when you are giving a card to someone you would not usually give a gift to or if money if tight – make the item on the cover and give the card as well as the home made goods.

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Greeting Cards

Halloween and pizza

Halloween, October 31, is one of the five busiest days for pizza delivery in the US. Newsagents strong in Halloween should check their local pizza shop and see if this trend is emerging here. if so, next year a tie-in with the local pizza shop around Halloween could be a smart move.

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newsagency marketing

Complete Poker fizzer

pokermag.JPGThe Ultimate Guide to Poker has been a dud in my newsagency.  In three months we have sold one of the ten copies sent.  I have given the title three months, investing my space and tile in this new title.  Based on my spend, I’d estimate that newsagents have invested somewhere between $30,000 and $50,000 in the launch of the title.  We have done this without any say in the matter.  This is what is wrong with us – we take new titles and support them without expecting to be paid for our time or space.  Some new titles don’t deserve our generosity because their publishers do not respect us.

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magazines

Complete Wedding failure

completewedding.JPGComplete Wedding from Universal Magazines is a good example of a failure of a magazine.  In my newsagency this title has a sell through of 30%.  That is, 70% of copies sent are returned.  The poor sell through, thanks to too much stock and its six month on-sale makes this title loss making for me and, I suspect, most newsagents who receive it.  This is a good example of why I think Universal Magazines’ titles ought to be stripped from newsagent shelves.  Unless they transact with us fairly and respectfully then they can find another retailer to take their stock.

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magazines

Magazines helps in Daniel Morcombe case

wd_daniel.JPGKudos to the folks at Woman’s Day and ACP Magazines for getting behind the Daniel Morcombe case. Daniel was abducted from a bus stop in Queensland on December 7, 2005. This week’s Woman’s Day poster calls for people with any information on Daniel’s case to contact the police. This is terrific use of newsagent real estate. Hopefully one of the posters in thousands of newsagencies triggers someone’s memory and progress on this case is made as a result.

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magazines

Is it time to kill off Universal Magazines?

No!. It is not time to kill off Universal Magazines. It is, however, time to develop a magazine supply model which is fair to independent publishers such as Universal Magazines, Australian newsagents and consumers.

I published a blog post here under this headline on October 29, 2008 in frustration about my inability to control the supply of product from Universal Magazines. After years of getting nowhere with suppliers on achieving an equitable supply arrangement for many I felt I had to strike out and bring the supply model issue to a head. That morning, Universal was on my mind because of what I saw in my shop.

In the months since the initial blog post, Universal executives have dug deep into the magazine supply model to understand why I and other newsagents who commenter to the post were so angry. The result of their investigation and reflection is improvements to processes and around the supply of their titles which did not exist last year.

From my own face to face discussions with the folks at Universal I also understand more about their goals. Interestingly, we agree on many discussion points. It is the magazine supply model between their business and my newsagency (and newsagencies around Australia) which is the barrier to an idyllic relationship.
magazine distributors lept to the defence of Universal quickly in October last year. The reality is, the blog post was more about them and decisions they make and not so much about Universal – it is breathtaking that they did not out their role in the problems at the time.

Hopefully, over the next few months, progress will be made on the model so that independent publishers and Australian newsagents can achieve a more mutually beneficial and rewarding relationship.

February 10, 2009.

For transparency, here is what I wrote back then:

Universal Magazines is the most financially inefficient publisher in Australia in my view, based on data I have seen. Oversupply and long shelf lives mean that their titles are more often cash-flow negative for small business newsagents than not. No amount of representation appears to be able to resolve the situation. The only option is to take the step to ban all titles from Universal Magazines.

This would mean that we no longer carry: Backyard Design Ideas, Build Home – Victoria, Build Home – NSW/QLD, Contemporary Home Design, Kitchens & Bathrooms Quarterly, Luxury Home Design, Melbourne Living, Outdoor Design & Living, Poolside, Poolside Showcase, Renovate & Extend, Sydney Living, Westcoast Living, Bargain Shopper Sydney 2008, Bargain Shopper Melbourne 2008, Choosing a School for your Child, Dogs Life, Life etc, Wellbeing, Sydney Eats with Cheap Eats, Complete Wedding, Crusty Demons, Dirt Action, Australian Road Rider, Trailrider, Australian Country Collections, Australian Beading, Homespun, Quilters Companion, Scrapbook Creations, and Outdoor Design Source.

While this may appear to be a drastic step, the reality is that overall we would be better off. In one newsagency, the P&L would benefit by over $1,000 by killing off all titles from Universal Magazines.

While this may seem like an unusual step for a magazine specialist to take, I see no choice given that I am not permitted to adequately control supply quantity and trading terms and given

Newsagents represent a tremedous asset to publishers. The sooner we manage ourselves as if this is true the better.

If, say, 500 newsagents decided to kill off Universal titles, I am sure that the company would take notice. Sure they may look for other retail outlets. They may also engage in useful negotiations with newsagents about fairer trading terms including payment for non performance of their titles.

So, I don’t want to kill off Universal Magazines. What I want is a magazine supply model which is fair to my business, supplies what will sell and on terms which are equitable.

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magazine distribution

Politics fails newsagents in Victoria

I am told that at the VANA Board meeting yesterday, Board members were convinced to call in the Australian Electoral Commission to handle the election of a Chairman. Why eight Directors could not conduct themselves to elect a Chairman is a mystery. It suggests that the new Directors went into the meeting ill prepared.

Newsagents have challenging relationships with suppliers and they, rightly or wrongly, rely on their associations to navigate better outcomes. Yesterday’s events at the VANA Board meeting indicate that VANA is distracted more by politics than the needs of its members.

Members can respond by taking control of the association, quitting or leaving it to someone esle to sort out. Newsagents can get the association they want if they actively engage and take control. The VANA Constitution has mechanisms for achieving this.

The VANA Board has demonstrated that it does not want newsagents controlling its direction by the way it has called the November 11 meeting to discuss industry matters. Newsagents can fix this.

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Newsagency challenges

How to sell more crossword magazines

crossweekly.JPGIf you want to sell more crossword titles, place a selection of titles from the category next to your women’s weeklies section. The photo shows our display at Forest Hill on Saturday. This space in a high traffic area to your target demographic will work, crossword sales will increase.

We know from UK newsagent sales data that crosswords outperform our sales here – this may be due to their location next to women’s weeklies.

Newsagent magazine benchmark data I have for more then 100 newsagencies indicates that crosswords should account for between 6% and 8% of total magazine sales. Newsagents aggressively pursuing magazine growth are achieving unit sales increases of 10% and more year on year.

Here are some tips for how we manage our approach to co-location:

  • Create the space by compressing slower moving categories further along in the display.
  • Only use this found space for Lovatts and Puzzler titles.
  • Put Lovatts titles next to each other and the same with Puzzler titles – don’t mix the brands.
  • Place titles so they colour contrast – for example, don;t put two titles with green covers next to each other.
  • Know your demographic in selecting titles. For example, if you aree in an older area, be sure to include the Lovatts Large Print product.
  • Use the first column – otherwise you may confuse browsers.
  • Place the same number of each issue in each pocket – this quickly shows if there has been movement from this space.
  • Remember to update the titles with new product.
  • Rotate the titles weekly.
  • Use the whole column and flat stack area for crosswords.

If you try this, please let me know how you go.

We have tremendous opportuniies in our magazine department since most other retailers do not have or range or our space. The tips in this blog post about crosswords are all about us demonstrating our range, showing off our point of difference.

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crosswords

Magazine cover up steals space

whattitle.JPGThe masthead of latest issue of The World of Cross Stitching by the calendar included in the sealed bag with the magazine. This will confuse non-regular customers. The other problem with this issue is the packaging. They have cone for a bag which is around 12% bigger than the usual magazine which steals space from the title next to and the title above The World of Cross Stitching. While this may seem petty to blog about, as a specialist magazine retailer we try hard to fairly represent all titles. Space is finely balanced and all it takes is one or two publishers to encroach on others and that balance is thrown off.

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magazines