In a first, Tower Systems (the newsagent software company I own) has announced Saturday Help desk coverage – commencing this Saturday. This is in addition to its usual 24/7 after hours service. The service will be staffed by some of Tower’s most experiences support team members.
By launching a full service Help Desk on Saturdays, Tower is seeking to better service its growing newsagent customer base. The company has had its busiest Joly and August months in its history. With in excess of 1,400 active newsagent customers, Tower takes its commitment to the channel seriously.
The company has also announced three new customer service roles and an additional software development role.
Saturday support is available on the usual Tower numbers of 03 9524 8000 or 02 9525 6444.