A couple of newsagents I have spoken with today say that wait times have increased significantly in the last week with the network call centre. One wondered if this was related the sale of the business to Bauer.
A couple of newsagents I have spoken with today say that wait times have increased significantly in the last week with the network call centre. One wondered if this was related the sale of the business to Bauer.
no problems
No problem with waiting times.
However, major issues with arrogance and unprofessional behaviour from the “subagents Team” at Network Services. Very disrespectful and are indicative of the attitude Network Services have towards Newsagents.
Amanda’s nailed it. Highhanded arrogance is the imbedded culture.
And try and get an email response! They don’t even bother to reply despite repeated requests for recognition.
It`s been pretty good.
Amanda what do you mean by “subagents team”?
One comment I’ll make on the network call centre, having worked in a high volume award winning call centre myself, is that its very poor customer service and management for them to continually have to close during customer contact hours for “training”. It should all be done offline in rotations or after hours.