Here are three photos from the outside of a newsagency I saw on the weekend. Magazine returns for $2.00. Old-school magazine stickers that make newsagents look bad. A NRL poster from 2014. Shocking.
What surprises me is the business has Tatts and it looks as bad as these photos. How the Tatts reps could allow the business to trade, as they have done for years, while the busily breach professional looking businesses for minor infractions is a joke.
This newsagency is an embarrassment to any retail business that trades under the Newsagency shingle. It would be good for there to be a way to stop them using the shingle.
he should just close the shop
Old school stickers means no Xchangeit means not part of the G&G no physical returns. Why isn’t G&G auditing this and picking it up? Those Elle and Marie Clair’s aren’t part of a bundle the tops at least should of been sent back, Gotch doesn’t seem to care about this but I’m sure the publishers do.
Mark. Point out these problems of a high-street colleague is easy but we need to fix the root of problems, don’t we?
The problems of high-street newsagents most comes from the transformation from old CTN model to new model. As you well stated before, the independent convenience focus CTN has no future.
Let’s start with 7-11’s founder Toshifumi Suzuki, in his book 売る力 心をつかむ仕事術 (Work technique to grasp the power to sell 2013), he has a few stories to transform 7-11stores (Japen). Firstly, he create a bank (Seven Bank) for 7-11 operation (ATM and Western Union) and reduce the fee for both shops and customers.
Secondly, facing great changes of Japanese consumer market from 2000, he create store innovation team to transform 7-11 stores.
Year customers age 20-30 age 50+
1999 35% 14%
2009 28% 22%
2030 ?? 48%
Another change is the female customers has become majority of 7-11 customers (60% in 2013 Japan from the book, 65% in 2016 China from 7-11 expansion booklet).
In his book, many measures has been taken to face the change and revival the stores.
Sunny the owner of this business chooses to not update posters on the window and chooses to be unethical with magazine returns. Those choices have nothing to do with the broader strategy re CTN.
Yes, I see no future for independent CTN businesses. CTN is about high traffic low margin operation. It’s a mugs game unless you are big and national.